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Click here or scroll down to respond to this candidateCandidate's Name
Street Address West Toltec DriveCoolidge, Arizona Street Address
Mobile: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEQUALIFICATIONSI bring over a decade of proven leadership in supervision and management for the State of Arizona; complemented by an extensive background exceeding 10 years in the dynamic technology industry.Core competenciesState Service Experience Employee Development Employee Training Team Building and Leadership Employee Engagement Quality Control Project Management Arizona Management Systems Problem-Solving Data Analysis Certified Instructor Certified Facilitative mediator AZTECS, HEA-Plus, Sales Force Database Management Excel, Scripting, and FormulasTechnical Experience CompTIA A+ Certified Computer Support Tech Job Training Certified PC Pro Certified Network Pro Microsoft Office Specialist PC - Building, Upgrading, and Repairing Network Setup, Architecture, and Security Operating Systems System Analysis Backup and Recovery Information Systems Help Desk and Technical Support Hardware and Software Knowledge VMware and remote servicesEDUCATIONComputer Science and Engineering Pathway Central Arizona College(Accepted in the National Society of Leadership and Success) Computer Support Technical Job Training Maricopa Corporate College Certificate of completion of Ken Blanchard Leader sites State of Arizona Government Assistance Supervisor Basic Rio Salado College EXPERIENCE2023 2024 Sears Coolidge ArizonaService and Repair TechnicianResponsible for Servicing and repairing Washers and Gas and Electric Dryers, Gas and Electric Stoves, Microwave Ovens, Dishwashers, Water treatment and softeners, and other home appliances in the customers homes. Diagnose and Repair all Appliances, all brands, and all ages Skills Working with Electrical Systems Reading and Interpreting Diagrams, Technical drawings, Schematics, and blueprints Working with Mechanical Systems and Machines2019 2023 State of Arizona Phoenix ArizonaQuality Assurance Compliance Officer / TrainerResponsible for a team that implemented and monitored auditing protocols for the Department of Economic Security Family Assistance Administration. Developed and implemented quality control processes, conducted audits, and provided training to employees. Reviewed and interpreted Federal and State Policies Compiled data and provided statistical analysis Developed and instructed training classes Coached and mentored staff2018 2019 State of Arizona Phoenix ArizonaProgram Service Quality EvaluatorResponsible for performing audits for households who have applied for, received, or have been denied benefits for nutrition assistance to establish the accuracy of the state in administering nutritional assistance benefits. The process involved analyzing, verifying, and comparing information gathered and reporting findings and related statistical reports for program improvement. Research and Analysis Investigative analysis Written and Oral Communication Time Management and organization2017 2018 State of Arizona Phoenix ArizonaClient Liaison SupervisorResponsible for Supervising a team that collaborated closely with the Ombudsman's and Governor's offices to investigate and resolve client-raised issues for the Department of Economic Security. I spearheaded the creation of this new unit, establishing all processes to ensure efficiency and success. Project Management Conflict Resolution Collecting and organizing data Process Improvement2014 2017 State of Arizona Phoenix ArizonaUnit SupervisorResponsible for Supervising a team in a local office to accept applications and interview clients for programs administered by the Department of Economic Security. Managed all operations of the local office environment. Supervision and Leadership Team Building Customer ServiceOTHER EXPERIENCE2010 2014 Canyon State Electronics Mesa, Arizona Field Engineer:Accomplishments: Electronic Component Repair Field Testing and validation Mechanical Proficiency and Expertise2007 2010 Toshiba Business Solutions Tempe, Arizona Senior Field Technician:Accomplishments: Field Service Management for Office and Printer Repair Training and Mentoring Jr. Technicians Technical Support and Troubleshooting2004 2007 Gurus2Go Phoenix, ArizonaComputer Support Specialist:Accomplishments: Device Configuration and Setup Technical Support and Help Desk Services Hardware Maintenance and Repair Remote Technical Support Services |
