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Title Customer Service Strategic Account
Target Location US-MI-Detroit
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
EMAIL AVAILABLE  PHONE NUMBER AVAILABLEHighlightsI am a seasoned healthcare and technology sales professional with over 10 years of experience in direct and indirect sales, strategic account management, and executive relationship building within the healthcare sector. My expertise includes developing and executing comprehensive sales strategies, fostering strong customer relationships, and leveraging technology to drive sales and improve customer outcomes. I am adept at navigating the complexities of the healthcare industry, with a strong focus on Medicare and healthcare technology solutions.ExperienceMedicare Consultant 1-2023 - CurrentL. A. Coffee Insurance Farmington Hills, MINavigated members through Medicare and Advantage plan changes, leveraging my expertise in healthcare policies to enhance customer understanding and satisfaction.Conducted individual and group meetings to educate on healthcare plan navigations, demonstrating my ability to communicate complex information clearly.Membership Growth Consultant 12-2021 to 1-2023Chen MedDrove membership growth through strategic sales initiatives and partnerships, focusing on senior citizens and community partners.Organized and led sales events, showcasing my ability to engage and convert target audiences through innovative and cost-effective strategies.Medicare Consultant 03/2020 - 8/2021HumanaGuided members through healthcare plan changes, emphasizing my role in improving customer experience and satisfaction.Facilitated educational meetings, highlighting my skills in presenting and explaining complex healthcare information.Owner - Operator 2006 - 2021A' Cafes Hair StudioEstablished and grew a successful small business, demonstrating entrepreneurial spirit and business acumen.Built a self-sufficient salon environment, highlighting my leadership and team-building skills.Enrollment Specialist/Medicare Representative 2006Blue Cross (Contract)Assisted members with Medicare and Advantage plan changes, showcasing my healthcare policy and customer service expertise.I led informational meetings, underlining my ability to communicate and educate on healthcare plans effectively.Executive Account Sales August 2001 - December 2004Arch WirelessDeveloped new business prospects and closed sales successfully, meeting and exceeding monthly quotas.Recognized regionally and divisionally for sales excellence, demonstrating my proficiency in sales strategy and execution.Account Executive II & Lead Bus. Representative March 2000 - April 2001VoiceStream WirelessProspected and managed accounts ranging from small to large enterprises, showcasing my ability to scale business in new markets.Trained customers on product benefits, emphasizing my skill in conveying complex technology solutions.Enrollment Specialist August 1995 - February 2000Blue Cross Blue Shield / BartechManaged National Segment of Corporate Key Accounts, demonstrating strategic account management and customer service excellence.Responsible for training team members, highlighting my leadership and team development skills.Group Sales & Service / Provider Rep. November 1989 - August 1994Blue Care Network / BCBSMSold and serviced group contracts, demonstrating my ability to manage and grow key accounts.Worked on the special task force for issue resolution, showcasing my problem-solving and analytical skills.EducationBS Community DevelopmentCentral Michigan UniversitySkills and AccomplishmentsProficient in Salesforce and other CRM platforms, adept at managing sales pipelines and facilitating sales stages.Highly skilled in technology, able to quickly learn and implement new software solutions, including AI applications relevant to healthcare.A strong network of executive relationships within the healthcare sector, with a proven track record of engaging and influencing key stakeholders.Demonstrated leadership qualities and a strong entrepreneurial spirit, prepared to work in fast-paced environments to achieve ambitious goals.Excellent communication and presentation skills, capable of articulating complex concepts to cross-functional stakeholders.

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