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PHONE PHONE NUMBER AVAILABLE E-MAIL EMAIL AVAILABLEEXPERIENCE3/2020-Present PERMA-JACK OF MID-MO Mexico, MOSALES MANAGER/PROJECT MANAGERConduct in-home inspections to diagnose foundation, basement, or crawlspace issuesEducate homeowners on the issues they have in their home and provide them with solutions to their foundation, basement, or crawlspace issuesEstimate repairs and provide homeowners with job proposalsCommitment to continually improve and execute the sales processSupervise the production manager, team leads and laborersManage production scheduleSet performance expectations and goals for production crew7/2019-3/2020 JOE MACHENS FORD QUICK LANE Columbia, MOSERVICE ADVISOROpen and close repair ordersDetermine specialized product needs and services by working directly with customersSuggest add-on sales to increase average transactionsProvide price estimates for designated installations prior to scheduling appointmentsKeep customers apprised of work progress1/2019-7/2019 FIRESTONE COMPLETE AUTO CARE Columbia, MOSALES/SERVICE ADVISORBuilding customer satisfaction and loyaltyProviding tire and auto products and servicesCreating results for customers and the companyMerchandising, advertising and promotion of products and servicesInvolvement in every aspect of the store operationEnergetic responsiveness to every customer, on the phone and in the storeAttention to each customers needs: documenting and determining the best response and solution to a wide variety of situationsCommunicate accurately to sales teammates and technicians to establish commitment that meet out standards and exceed the standards of our BOSS (the customer)Following proper checkout procedures: explaining all warranties and options to our BOSS (the customer), thanking them for their visit and conveying our true appreciation for their businessAbility to step up to duties as assigned11/2017-11/2018 CAMPING WORLD RV SALES Columbia, MOOFFICE ADMINISTRATORBreakdown, post and submit funding paperwork for all Sales transactionsProcess and post all cash receipts, credit card payments, scanned checks and ACH paymentsMaintain Dealership inventory including stocking in new and used inventory, intercompany transfers and monthly floor plan auditProcess and facilitate all payroll and Human Resource paperwork for submission to corporate officeSort, review and post all vendor invoices and credit card transactions with correct GL codingPerform /oversee title work process and procedures including MSOs, POAs and other documentation, fees and related sales tax submissionsPrepare/provide reports, schedules or requests for additional information on a timely basis to the Area Controller, corporate office or General ManagerMaintain high standards of accuracy and assure compliance with company and other applicable policies and proceduresProvide excellent customer service and maintain vendor/customer relationsAssist the General Manager in running an efficient, organized dealershipOther duties/projects as assigned for the overall benefit of the dealership2014-2017 MBS TEXTBOOK MANAGEMENT SERVICES Columbia, MOPURCHASING AGENT/INVENTORY INSPECTORPurchase books from overseas suppliersPrice shipments upon arrivalCoordinate payments with accountingMonitor inventory and make decisions about what needs to be orderedReconciliation of advance payments to suppliersCheck for and determine whether we have been supplied with any counterfeit booksAssist purchasing manager with various projectsInspect shipments to determine the quality of the books received2012-2014 MBS TEXTBOOK MANAGEMENT SERVICES Columbia, MOMAJOR ACCOUNT MANAGERDevelop and maintain business relationship with assigned accountsFacilitate communication between assigned customers and MBS corporate/field personnelAct as liaison and point of contact with assigned customersDevelop and maintain comprehensive knowledge of MBS textbook management, inSite, and POS applicationsMaximize sales of new and used textbooks from MBS to the accountCreate action plans and follow upProblem-solve issues with customer2010-2012 EMPIRE INSURANCE Columbia, MOINSURANCE AGENTSell automobile insurance; underwrite apps per company guidelinesRespond to internet leads generated by company websiteKeep cost low to maintain profitabilityAdvertise locally to help generate businessManage all aspects of running a successful officeOrder office supplies as neededPlan daily and weekly marketing activities2005-2010 ACCEPTANCE INSURANCE Jefferson City, MOINSURANCE AGENTSell automobile insurance; underwrite apps per company guidelinesRespond to internet leads generated by company websiteKeep cost low to maintain profitabilityAdvertise locally to help generate businessManage all aspects of running a successful officeOrder office supplies as neededManage office budgetPlan daily and weekly marketing activities2004-2005 RELIABLE LIFE INSURANCE Columbia, MOASSISTANT SALES MANAGERTrain sales people to sell insurance according to guidelines set forth by the companyManage agents to meet or exceed company sales objectives; underwrite apps per companyguidelinesTrain agents to constantly prospect for new clientsReview company guidelines with DM and upper management to project and maximize salesInterview and hire applicantsCover for agents when absent from workKeep agents focused on sales and collections to keep them from getting in slumps1997-2004 FORREST CHEVROLET OLDSMOBILE, INC Centralia, MOOFFICE MANAGERDirect financial operations of automotive dealership with annual sales exceeding $25 million: focus on internal controls and asset management to increase profitability and minimize expenses; assist in all financial decisions and manage corporate accounts payable/receivableCut insurance and technology costs by over 40%Prepare corporate financial statements within 3-5 daysAnalyze cash flow: forecast cash needs and make appropriate funds transfersSupervise compliance with government regulations: complete forms 8300 and 1099, manage taxes, and make necessary tax depositsAdminister 401k plans, employee safety programs, prepare payroll, and direct all human relations activitiesMaximize efficiency of audits by overseeing the preparation of all information provided to the independent CPA firmEDUCATIONWILLIAM WOODS UNIVERSITY Fulton, MOB.S., Business Management9 Gen Ed Credits to Complete Degree RequirementsCOLUMBIA COLLEGE Columbia, MO6 hours to complete Associates Degree in Environmental ScienceMEXICO HIGH SCHOOL Mexico, MOGraduation date: 5/1989PROFESSIONAL DEVELOPMENT COURSESDealer Accounting SeminarGeneral Motors Accounting and the Operating ReportVariable AnalysisFixed AnalysisDealership Financial AnalysisCOMPUTER PROFICIENCYProficient with Microsoft Word, Works, and Excel; Corel WordPerfect; Lotus Notes; Automated Data Processing for automobile dealership (System Administrator), IDSSystem Administrator at Forrest Chevrolet for three years: responsible for all software implementation and maintenance, as well as hardware upgradesCOMMUNITY INVOLVEMENTPartner/Member of Genesis Church, Mexico, Missouri (2016-present)Assistant Teacher for the Youth, Genesis Church, Mexico, Missouri (2016-2017)Assistant Scout Master for Boy Scouts Troop #90 Boy Scouts of America (2012-2015)Outdoor Activity Chairman Troop #90 Boy Scouts of America (2012-2015)Committee Member Troop #90 Boy Scouts of America (2012-2015)Environmental Science Merit Badge Counselor Boy Scouts of America (2012-2015)Centralia Friends of the Park Boys Baseball Coach (2005-2015) |
