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Click here or scroll down to respond to this candidateCandidate's Name
Concord, NC Phone: PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILEExperience in effectively managing workloads, meeting deadlines, and providing direction to multiple employees on various projects. Communicating with external and internal employees to meet the expectations of assignments. Proven record of meeting metrics and goals to establish company profits to avoid losses.Exceed company policies & regulations Impressive leadership/training skills, problem solving skills & detail oriented Experience with Maximo, FAI, S2K, EPIC, EMR, ACMS, MARS and various Microsoft Software such as Excel, Word, Access, Spreadsheets, QuickBooks, SAP, and the internet explorerEDUCATIONCapella UniversityMBAGraduated 3/2024PROFESSIONAL CERTIFICATIONSCertified Medication Aide 8/2022BLS CPR & AED 8/2022NC Licensed Notary 4/2021Certified Nursing Assistant 10/2020 Certified Medical Assistant 6/2018NC Life License - 2018 Certified Medical Assistant (CCMA) 6/2018PROFESSIONAL EXPERIENCEMGA HomecareClient Service Manager - PDN 2024 - presentMaintain professional relationships with clients to support company revenue and outreach.Contacting existing clients to discuss new products or services,Renewing client contracts to guarantee company revenue and researching new leads to onboard clients.Manage a staff of Client Services RepresentativesEnlist support from the marketing team to reach new clientsCreate and maintain a client communication platformPromote cross-departmental communicationVerify and approve timesheetsDetermine pay rate offers for cases and nursesAssist with new hires and schedulesTD Bank Charlotte, NCRemote Credit Card Service Representative 09/2022 -2024Engage customers and partners in service conversations to understand and meet their current and future product/service needs by providing them with necessary information and guidanceProvide features of utilizing Online Banking to allow customers better understanding of the toolsProtect customer accounts by following step by step protocols to determinefraudulent attemptAssist with various banking needs providing timelines and dates of availabilityMeet daily compliance by carefully following guidelines and understanding resources availableDuke Energy Corporation Charlotte, NCExecutive Assistant II to SVP 03/2021-09/2022 Global Risk Management & InsuranceOrganizing, scheduling, planning, and booking of meetings for directs, skip level, VP's, SVP, and the CEOComplex calendar management for internal and external meetings from month to monthCreating presentations for team meetings, diversity projects, andHandling and redistributing faxes and emailsExpense reimbursement for miscellaneous items and time reportingNotary for official documents related to risk and insurance managementAtrium Health Concord, NCCertified Clinical Medical Assistant 1/2023-03/2023Follow patient intake/rooming work policies in place at practice and examination rooms-HIPAA Update health maintenance for each patient at each visit accurately identifying any changesAssist with prescription refills, scheduling, and referral authorizations following doctor orders Perform quality control and patient point of contact (POCT) as applicable Ensure labs and diagnostic tests are tracked and loggedEventus Whole Health Concord, NCHybrid Medical Assistant 10/2XXX-XX-XXXXPrepare clinical documentation day to day for providers visits.Complete basic encounter notes for acute, chronic, PCP visits, Psych, etc. Perform medication reconciliation on patients being seen before visits.Enter labs, imaging, and referrals per physician request.Build facility relationships to perform patient updates for physicianPost at Providence Charlotte, NCCNA/Medication Aide PRN 8/2022 - 10-2022Care for individual needs of 6 residents in home care.Responsible for taking and recording patient vital signs, lifting, moving, and transporting residents using proper body mechanics.Administer oral and external medications to residents under supervision of a registered nurse. Documenting within the MARS systemDuke Energy Corporation Charlotte, NCWork Management Specialist Invoice Processor 2/2019-3/2022Safety Event CouncilEnsure work assigned was accurately executed and documented based on time and day of events Building an understanding of construction, standards, compatible units, and delivery of operations used to complete the workProcess invoices and vendor building guidelines using appropriate GL accountingReconcile work order materials, labor, and equipment to represent actual field construction Provide support for delivery of operations in invoice processing to close out work ordersTalent Bridge Remote Charlotte, NCBenefits Coordinator, Contractor Seasonal 10/2020 - 2/2021Manage employee benefits to determine eligibility coverage in network and out of networkVerify with multiple insurance carrier's breakdown in benefits for the provider of the serviceProvide cost to medical facilities to relay to customer to determine next stepsMaintain fax documents to refer to regarding approvals and denialsEstablish relationships with external partners to build contacts and additional resourcesWake Forest Baptist Medical Center/Atrium High Point, NC. Patient Services Representative 12/2017 - 2/2019 Family Practice/Neurology/PulmonarySchedule patients for follow up visits such as DOT, physicals, follow ups, new patient appointments, and urgent care appointments.Work with Care Pricer and One Source tools to verify insurance coverage eligibility,copayments, deductibles, and OOP coverage.Respond to voicemails, emails, and phone calls regarding patient care and needs of service.Work closely with the patient's physician orders and their nurse to provide care. Meet weekly collection goalsAccordant Care Health Services Greensboro, NCClinical Operations Coordinator 6/2017 - 12/2017Support Clinical Dept in mailing members educational material regarding their health care diagnosisVerify and make corrections in the ACMS system and assist as backup operator for incoming calls.Provide information about 18 various conditions to members and their familiesFlexogenix Greensboro, NCFront Office Coordinator 6/2016 - 12/2016Create strategic plans to complete daily work assignments.Assign New/Follow Up patients chart numbers, verify insurance companies and deductibles tometVerify if previous claims for same services have been completed in the last 1-3 years Providetotal estimates for future services renderedVerification of accuracy when completing patient payment forms and signature of documents.Schedule injections, ultrasound, collect copays, record payments and schedule future appointments and buy bill appointments.Communicate with insurance companies to verify benefits accurately prior to upcomingappointments.Responsibility of protecting patient privacy and getting authorizations signed and dated. Keepaccount of monthly inventory and ordering of office supplies. Compliance always regardingprivacy and HIPAA regulations.Duke Energy/Piedmont Natural Gas Fayetteville, NCCustomer Service Specialist 10/2014 - 6/2016Handle high volume calls from customers regarding billing inquiriesMultitask between North Carolina, South Carolina, and Tennessee state regulations. Assistcustomers with inquiries, payments, start/stop services, and online assistance. Handle calls withone call resolution, communicate using job aids and tools to provide answers to questions.Meet monthly sales quota by determining which customers meet guidelines within perimeters ofeach state.Handle emergency calls efficiently by following job cards that allow for applicable questioning toprovide adequate information for the technician upon arrival.Work with S2K systems, multiple screens, and customer service escalations team.Promote empowerment.Bass Air Conditioning of Fayetteville, NCService Scheduling Coordinator/Dispatch March 2011-2014Assist in monthly billing and handling of service accounts schedule appointments, create and file documents/invoicesCoordinate 40 hour work week for up-and-coming jobs weekly for 15-20 technicians. Communicate regularly with parts house, order supplies and parts, collect payments, offer yearly preventative maintenance programs and the benefit.Answer high volume calls, handling retention calls professionally. Responsible for dispatch to emergency calls, balancing inhouse inventory, scheduling regular maintenance of technician trucks, facilitate residential/commercial jobs with salesman depending on customer optionsCollect accurate detailed information containing customers' detailed equipment.Explain warranties, preventative maintenance and equipment for customer understanding.Navigate multiple computer screens, contact customer base regularly, dispatch each call accurately and in a timely manner, effectively communicate with customers prior to dispatch |
