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Name Available: Register for Free
Title Customer Service Kitchen Staff
Target Location US-NY-Brooklyn
Email Available with paid plan
Phone Available with paid plan
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525 Sheffield Ave Referred by Myrvellisse HernandezBrooklyn, NY Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
SKILLSLeadership Team BuildingProper Food Storage Flexible & AdaptableProblem Solving Interpersonal CommunicationCustomer Service Excellent work ethicCoaching and Mentoring Detail-orientedCleaning and Sanitizing ResponsibleKitchen Staff Support Planning and CoordinationCash Register Operation Staff Supervision and Coordination Creative ThinkingEXPERIENCEHome Renovation, NEW York
April 2020 - PRESENT Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects. Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks, and mortar. Worked independently in a fast-paced environment while meeting productivity and quality expectations. Exceeded goals through effective task prioritization and a great work ethic. Used coordination and planning skills to achieve results according to schedule. Worked closely with the supervisor to maintain optimum levels of communication to effectively and efficiently complete projects. Used critical thinking to break down problems, evaluate solutions and make decisions. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.Just Salda, New York  Kitchen ManagerApril 2019 - April 2020 Worked directly with the vendors. In constant communication with GM about labor for BOH and expenses. Staff training of BOH and knowledge of the recipe. Prepped all produce, ensuring temperatures meet the guidelines. Ensure the BOH is being kept clean, workflow regulated on HACCP and Food Safety. Scheduling for BOH, responsible for day-to-day operations. Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance. Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas. Helped general management develop prices based on inventory costs and portion sizes. Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas. Hired, trained, and managed all kitchen staff, including employee development, issuing disciplinary action, and conducting performance reviews. Oversaw food preparation and monitored safety protocols. Determined operational weak points and implemented corrective actions to resolve concerns. Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies. Scheduled and received food and beverage deliveries, adhering to food costs and budget. Wiped down counters using sanitizing spray to prevent cross-contamination among food items.Ivan Ramen Slurp Shop, New York  Assistant General Manager January 2016 - January 2019 Staff training, cross-train on FOH such as SOP learning the knowledge of Ivan Ramen, BOH making of foods and running the line. Provide effective leadership. Created company menu including recipe costing & accountability for inventory. Managed the functions of kitchen duties while completing administrative duties. Facilitate morning meetings every day with staff to ensure a productive workday. Provide ongoing support to supervises, including morale-building and promotional opportunities. Scheduling for FOH and BOH staff. Food and beverage inventory and ordering. Send out weekly invoices, waste log, and labor cost and sales into purchasing log. Distribute EOD reports at end of every shift. Engaged team members and improved performance by delivering daily updates and conducting weekly meetings to obtain feedback and convey new policies. Took customer orders and capitalized on opportunities to sell special beverage and food options. Cultivated performance-based culture based on individual accountability, goal attainment, and team achievement. Maintained secure cash drawers, promptly resolving discrepancies for accuracy. Winoker Realty, New York  MaintenanceOctober 2012 - January 2016 Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures. Reviewed technical documentation to complete equipment maintenance and repair. Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs effectively, improving overall employee satisfaction. Installed new locks, door handles, and door closers. Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls. Finalized work on building systems by completing basic carpentry and other finish work. Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment. Operated garbage compactor and separated trash for sanitation pickup. Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.Hilton Hotel, Reading PA  MaintenanceJune 2009 - October 2012 Responsible for keeping a facility in proper operating conditions. Report and resolve repairs, installation, and maintenance issues. Pick up all incoming calls and ensure all clients were satisfied and assisted. Partake in developing equipment, maintenance schedules, and problem-solve with fellow coworkers. Work closely with all staff members to problem solve and execute the mission of the Hilton. Supervised daily operations, including employee performance, preventive maintenance, and safety. Monitored safety compliance to maintain strict standards and protect team members from harm.EDUCATIONReading Area Community College, Reading, PA  GEDMarch 2012

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