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Click here or scroll down to respond to this candidateCandidate's Name
Brooklyn, NYPHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCE:Healthfirst New York, NY 06/2022-11/2023Remote Outreach Retention SpecialistAnswered telephone calls from the sales contact center to assist members to avoid gaps in coverage.Scheduled appointments via Microsoft Outlook to follow up with completing applications.Educated members on making on time payments using the company website portal and gave technical assistance regarding account lockout.Utilized Salesforce 360 application system to manage database updates search reference cases based on renewal dates of membership by meeting and exceeding company target.Emblem Health New York, NY 08/2021- 01.2022Remote Outreach Retention Specialist- Contract via Green Key Solutions,Answered telephones and proactively transfer calls to multiple departments including human resources, accounts payable, engineers and their principals.Managed heavy calendar management, experience requiring interaction with internal/external executives and their assistants to coordinate complex meetings.Successfully communicated with members regarding scheduling appointments to the doctor or specialistHandled cross functional systems in order to communicate effectively with other departments.The Teachers Retirement System, New York, NY 09/2019- 05/2020Assistant Retirement Benefits Administrator-Contract via The Forum GroupAnswered telephones in professional and clear tone to build successful relationships.Faxed, scanned, and copied confidential paperwork for verification assistance.Produced internal correspondence and demonstrated good grammar and punctuation, and integrated fully researched information using all available resources, including the AS400,Directly reported any technical issues using Service Now application for any IT related issues.Rice Point Administration, Jersey City, NJ 8/2017 - 8/2018Administrator, Scheduler Contract via AdeccoJudged claims for the Volkswagen Class Action cases via telephone and educated members on how to file their claim online.Facilitated site to site training to new hires in Canada office via digital technology i.e.: Outlook.Scheduled all claims appointments using claims administration application.Audit all scheduled appointments made by other associated to review and make corrections to existing appointments.EDUCATION: Berkeley College, New York, NY Bachelor of Business Administration Degree 2011 TECHNICAL SKILLS: MS Office Skills, type over 50 WPM, and Internet Research, SAGE, SharePoint, Microsoft Outlook and Microsoft teams, Salesforce 360, AS400 |
