| | | 20,000+ Fresh Resumes Monthly | |
|
|
| | Related Resumes Customer Service Medical Office Bossier City, LA Office Manager Customer Service Shreveport, LA Office Assistant Customer Service Shreveport, LA Admin Assist, Account Payable, Office and Customer Service Manag Shreveport, LA Customer Service Shreveport, LA Customer Service Data Entry Carthage, TX Manager Administrative Assistant, Customer Service Bossier City, LA |
|
Click here or scroll down to respond to this candidateCandidate's Name
Street Address East Texas Ave Apt. 255Bossier City, La Street Address
Street Address -06-06E-mail: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLETeam Lead/Supervisor/Logistics Coordinator/ Appointment Clerk/ Customer Service Representative/Office Manager/Training/AuditorEXPERIENCEYOUNGWILLIAMSCUSTOMER SERVICE REP/LEAD 2022-08 - PRESENTAnswer inbound calls for Dept of Children and Family Services as well as Lead CSR for theLouisiana Dept. of Education, supervise team, help answer questions for CSRs, ensureinformation provided is accurate, report any infractions, provide time correction sheets, livemonitoring, floor support, help desk tickets, and que observations, run statistical reportsHARDWARE RESOURCESLOGISTICS COORDINATOR 2021-11 - 2022-7Correspondence with transportation carriersDelegate orders to correct representatives.Organized and updated Ocean container information on live Excel spreadsheet for thousands of Ocean containers of hardware products for Hardware Resources.Handled customs paperwork for ocean containers from China and Mexico.Authorized payments for accessorial charges for truck shipments and deliveries.FEDEX FREIGHTAPPOINTMENT CLERK 2015-06 - 2021-11Head of switchboard operations, clerical duties such as answering the phone, customersupport, billing and data entry, scanning/imaging important documents, Run reports, and maintained log of gas purchases Set appointments for the local city deliveries with several companies for example- Sports South, Reinhart, Morris & Dickson, Wal-Mart on a daily basis.AARONS SALES AND LEASECUSTOMER SERVICE REPRESENTATIVE 2012-07 -2013-08Leased furniture and electronics Awaited customers and their needs Assembled furniture andhome accessoriesReceived payments, made deposits, and worked collections for late paying customers.ADVANCE AMERICAOFFICE MANAGER 2008-01 - 2012-03Approved payday and signature loans, answered phones, worked collections daily, created schedules, payroll, trained employees on how to maintain soft skills, how to de-escalate, handled orientation, and training for new loan officers, daily bank deposits, Money handling, audited stores, submitted reports for sales activity dailyMoneyGram agentEDUCATIONLOUISIANA STATE UNIVERSITY 2001-06 - 2003-05Studied Marketing/Accounting Minor in Vocal MusicCAREER TECHNICAL COLLEGE 2013-10 - 2015-02Graduated Magna cum laude with a Medical Assistant associate degreeSKILLSCan type over 100 wpm Computer SavvyAdvanced knowledge of MS Excel (macros, pivot tables, data visualization) Proficient in MSAccess (creating and modifying databases, tables, queries and forms; reports) Power BI, Time Management and Supervisory skills, effective communication, cultural competence, empathy and emotional intelligence, conflict resolution and problem-solving skills.I am positive, ambitious, and goal-driven. I enjoy satisfying customers and givingthem the best customer service possible. I am a leader that knows how to follow directions. I amthorough and detail oriented. I am driven to help others to be professional, prompt, and polite. I am seeking employment at a company long term, where I can grow, be an asset to, and one day retire from. I am a quick learner who enjoys working well with others to achieve a common goal. Thank you for your time and consideration. |
