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Candidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLECertified Pharmacy Technician PTCB-certified pharmacy technician with a high level of motivation to launch a career in this field. Experience includes current position as a retail cashierprovide exemplary positive Customer Experience, Complaint Resolution, Loyalty Programs, Product Knowledge, Transaction Processing, Refund Handling. Education & Credentials Successfully completed the education in India equivalent to the US degree of Bachelor of Science in Chemistry, Botany and Biological Science with GPA 3.78. Successfully completed the 1st Pass CPhT Course from PHARMACY TECHNICIAN ACADEMY. The curriculum delivered in the course covering topics including:Medical & Pharmaceutical TerminologyPharmacology of MedicationsRetail Pharmacy ProceduresMedicare & Medicaid ReimbursementsPharmaceutical CalculationsFDA Drug Safety GuidelinesPharmacy Practice EthicsPrescription FillingMedication CompoundingBasic AnatomyPatient Care & InteractionMedication Inventory ManagementCertifications: Certified Pharmacy Technician (CPhT), Pharmacy Technician Certification Board (PTCB), 06/2024 Applying for Pharmacy Technician License, Arizona State Board of Pharmacy Retail Experience:JOANN Fabric and Crafts Dec 2023 - PresentCashier Enhanced customer satisfaction scores by 10% through personalized service and efficient transaction handling Managed over $2,000 in daily cash transactions with zero discrepancies over a six-month period Trained 5 new cashiers on POS systems, improving overall team efficiency by 10% Resolved customer complaints 10% faster by introducing a streamlined escalation process Reduced customer wait times by 20% by efficiently multitasking during peak hours Processed returns and exchanges accurately, reducing potential losses by 5%