| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Owensboro, KY Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryDriven by results, I leveraged data analytics at InspiriTec to enhance call quality and reduce customer complaints, showcasing my problem-solving prowess and teamwork skills. My experience spans customer care to staff management, underlining a commitment to excellence and organizational growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal and problem solving skills. SkillsCustomer careCustomer care standardsStaff ManagementData AnalyticsTeamwork and CollaborationOrganizational SkillsProblem-SolvingGoal SettingWork HistoryQuality Control Supervisor/Senior Customer Care Representative 05/2021 to 06/2024 InspiriTec Fort KnoxProvided detailed reports on quality metrics, enabling management to make informed decisions regarding process improvements.Evaluated employee performance regularly, providing constructive feedback and coaching aimed at skill development and career growth opportunities. Reduced customer complaints with thorough testing and prompt resolution of identified issues. Developed comprehensive training materials to ensure consistent performance among team members.Customer Care 05/2019 to 11/2019Circle K Stores Inc. Elizabethtown, KentuckyMaintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Answered questions about store policies and addressed customer concerns. Performed cash, card and check transactions to complete customer purchases. Worked with floor team and managers to meet wide range of customer needs. Management Trainee 09/2015 to 04/2019McDonald's Lebanon Junction, KentuckyOptimized inventory management systems for better control over stock levels, reducing waste, and minimizing costs.Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.Implemented innovative marketing strategies to increase brand awareness and customer engagement.EducationGED 10/2006IVY Tech Community CollegeCertificationsCertified R3 HR Professional Certification HR Professional Certification Training Resource Administrator V2 Cyber Awareness - 2024AC an USAR POI Onboarding-OffboardingTier 2/3 Helpdesk Program - DLHelpdesk Program- DLQuality Control |
