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Click here or scroll down to respond to this candidateCandidate's Name
I am an enthusiastic and well-structured candidate interested in a Project Management within your company. My goal is to provide support to teams in this department through effective communication, organizational management, leadership, and exceptional customer service skills. Throughout my career, I have gained extensive experience in conducting educational workshops for new hires, focusing on areas such as customer service and new hire orientation. Additionally, I have successfully collaborated with teams to establish and implement standardized workflows for new processes within various organizations. I have also played a vital role in training staff members and contributing to onboarding new employees in multiple positions.Skills:Project ManagementCritical ThinkingStrategic PlanningEffective LeadershipRisk MitigationAnalytical ThinkingQuality AssurancePayroll FunctionalityCost ManagementTeam DevelopmentEffective CommunicationConsultative Support and Traning9/2022-CurrentSupervisor- Patient Access Performance ManagementLehigh Valley Health Network- Patient Access Performance ManagementProvide leadership and supervision to the Performance Management teamConduct screening, interviewing, and hiring processes for potential candidatesManage payroll for a team of 15 members, including scheduling and staffing adjustments based on time requests and unforeseen circumstancesMonitor and track team progress, including evaluating completed work and tracking errors for further analysisFacilitate new hire orientation and onboarding activitiesConduct call calibration sessions with interdisciplinary skillsets to ensure consistent quality standardsSupport project management initiativesDevelop and implement comprehensive training programs for new hires within the Quality Assurance team.11/2020-09/2022Scheduling Operations SpecialistLehigh Valley Health Network- Patient Access Performance ManagementFacilitate training and education programs, including new hire orientation and colleague retraining initiativesCreate and update educational materials and resources tailored to the organization's needsFoster and maintain strong relationships with Physician Scheduling and MSK leadership teamsCollect, analyze, and report on data related to new hire training and orientation activitiesContribute to project development efforts, such as providing education on RQA and ECN processes, monitoring and updating WQ systems, supporting MSK integration initiatives, and assisting with Covid vaccine scheduling efforts.03/2018-11/2020Access CoordinatorLehigh Valley Physician Group- Strategic OperationsTransitions new patients to the new providers scheduleManages ready to schedule Work queueConducts daily review of open slots and strategic double-bookingAssists new patient scheduling workflow- Scripting, utilization metrics, and service promisesDaily monitoring of lag metrics and barriersDaily huddle and access daily metricsAssess referral tracking based on reportsEducates on direct scheduling and referrals being properly ordered for specialties and ancillariesEducate frontline staffOffice Coordinator/PSRLehigh Valley Physicians Group- NeurosurgeryAssists manager in daily operations to coordinate team schedulesBuilding and managing provider templates and overbooking opportunitiesTraining front office staffRegistering new patientsVerifying insurance and chart preppingScheduling diagnostic testing and referrals09/2017- 03/2018Scheduling CoordinatorDiakon Lutheran Social MinistriesManaged all assisted living facility nursing support staff (PCAs and Medication Technicians)o8 Direct ReportsoFacilitated Disciplinary Actions and PIP (Performance Improvement Plans)oPerformance Appraisals30, 60, and 90 DayYearlySchedules, coordinates, distributes, and provides continuous updating of nursing departments staff schedules within parameters and staffing requirementsEnters, reviews, and maintains time and attendance records/ payroll informationReviews payroll and submit it to the payroll departmentoKronosIdentifying and Filling job vacancies for PCAs and Medication TechniciansoSubmitting PAFs and Requestions for new positions, changes in status, and changes in compensationConducting initial phone interviews for prospective New HiresConducts phone interviews and first round liveConducts second round interviews with Clinical Coordinator and AdministratorOversee training and recruitment of new employees12/2013-09/2017Wellness CoordinatorCountry Meadows of AllentownSupports clinical staffManaged 14 medication associates (Medication Technicians for buildings 1&2)Facilitating medication administration trainings per DOH standardoReview and renew all training materials associated with recertification per DOHScheduling physician appointments and transportationCreating and breaking down medical chartsReviewing medical charts and documents for accuracy and completenessTracking employees education and licensureCalling and Scheduling New hire interviews for Director of NursingCertification and recertification of staff as medication technicians per DHS policyoManaged all associated documentationoCertified Train the Trainer by DHS10/2008-12/2013Intake/Dispatch Coordinator/EMTErbrick Medical Transport:Triaging all incoming callsScheduling routine and emergent transports via standard protocolInsurance coding and billingGenerating statements for patient paymentEmployee scheduling and payrollEmployee tracking and verification of licensureCommunity outreachoEducation of services and opportunitiesVolunteerLVHN Young Professional Group05/2022- CurrentVirtual Leadership development sessionHabitat for Humanity BuildWomen in Leadership and Learning06/2022- CurrentBook clubLinked in Learning programMentor City Program and a MenteeLower Macungie Middle School-PTOBoard Member-Communications09/2023-09/2025Various fundraisersSignup Genius and needs list organizer8th Grade Semi Formal Prep and executionEducation:University of Arizona- Global Campus08/2020-6/2022Muhlenberg College- Adult Accelerated ProgramGraduation Date- 04/2024Major: Business Administration with a concentration in Healthcare ManagementCurrent GPA- 4.0Labor Relations TrainingCarrie Crater- HR LVHN Muhlenberg and Hecktown OaksCompleted 6/8/2023 |
