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Click here or scroll down to respond to this candidateCandidate's Name
CLINTON, Mississippi Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLEProfessional SummaryMotivated and resourceful professional with a reputation for proficiency and reliability in service-oriented positions seeking to transition medical education and practical experience to healthcare industry. Results-driven, dependable, and hardworking professional with excellent reputation for quality, efficiency, and commitment to quality customer service. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.SkillsData inventory (organizing, recording, storing, or saving information)Following directionsOrganizedCustomer Service orientedAble to work independentlyAble to multitaskMS ExcelMS WordMedical terminology knowledgeHIPAA ComplianceProblem-solving skillsPositive AttitudeWork History05/2021 to 04/2023Tech AgentAlorica/ Entergy Jackson, MSInbound calls; Outbound calls; Navigate in between screens; Assist with understanding the light and gas bill; Start, Stop, and Move service; Report outage & emergencies; Send out deposit checkEstablished strong customer relationships, building recommendations and loyalty.Managed approximately 100 incoming calls and emails per day from customers.08/2020 to 04/2021Customer RepresentativeInfocision Jackson, MSInbound calls; Outbound calls; Navigate in between screens; Ask for donationsManaged 50 incoming calls a dayManaged difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.Assisted customers in navigating company website features, leading to increased online sales conversions.05/2020 to 08/2020Insurance AgentAmerican Income Life Insurance Jackson, MSCommissionBuilt strong relationships with clients through consistent communication and excellent customer service.Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.Managed 300 outbound calls daily01/2020 to 04/2020Care PartnerBeauRidge Ridgeland, MSBathing, keeping patients dry at all times, assist residents with what was needed.Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.Performed basic wound care duties under nurse supervision, promoting healing and preventing infection.06/2019 to 12/2019Personal AssistantThe Blake Flowood, MSSupported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.Developed and implemented activities to improve clients' quality of life.Monitored and reported any changes in clients' physical and mental health.08/2018 to 06/2019Resident AssistantBrookdale Clinton Clinton, MSBathing; Getting dressed; Keeping the patient dry at all times; Assist the residents with what was needed; Make their bed and empty their trashResponded to room transfers, incident reports, and maintenance requests.Maintained clean, safe, and well-organized patient environment.Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.05/2017 to 05/2018Key HolderDollar General Jackson, MSMake sure the front end is always clean; recover the front end; greet incoming and outgoing customers; ring up customers at check out; make sure no merchandise leaves the store unpaid for; answer the phone; assist customers if needed.Increased retail space by 4 square feet by improving gross profits by 3%.11/2014 to 05/2016Recovery Person/CashierFamily Dollar Jackson, MSMade sure that the store was always clean and neat; greet customers and assist them if needed; mop and sweep the floors daily; rung up the customers at check outGreeted customers entering store and responded promptly to customer needs.Built relationships with customers to encourage repeat business.Restocked and organized merchandise in front lanes.Streamlined checkout process for increased efficiency and reduced waiting times.Managed inventory levels effectively, reducing stock shortages and minimizing wastage.Conducted inventory counts by adding each item in stock and documenting in computer system.Managed 15 calls per day from customers.Education11/2017Associate of Science: Health And Human ServiceUltimate Medical Academy - TampaChild, Youth and Family ServicesElderly ServicesWelfare ServicesCase Management Aide and CoordinationActivities AssistanceHealth and Human ServicesMental Health StrategiesBehavioral Health InterventionsCommunity OutreachInterview TechniquesIntake AssessmentsLife Skills CompetenciesCrisis Intervention SkillsCounseling and Social SystemsMedical TerminologyHIPAA ComplianceValues and EthicsHHS Laws and PoliciesSocial Services LiaisonClient AdvocatePublic Health AssistantDomestic/Substance Abuse AideFamily Support/Visitation Worker |
