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Click here or scroll down to respond to this candidateCole WestStreet Address E 15th StDes Moines, IA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsHogan, FDR, Kofax, ICMP, Arrow, Scan Macro, Scan Receiver, Kofax Validation, PDF Creator, Time Tracker, F-Utility, Teams, SOTA verification, Secure Validation, DLMMover,I360, Workday, RNF Tracker, Cisco Jabber Phone, Service View, VCC, Operations Image Browser, Perusal, Smart Intranet, CIV, RSA Token, Cash Vault Inquiry Application, Customer Service, Computer Literacy, Microsoft products, Data Entry, Research, Organization, Call Center, Cash Handling, Point of Sale SummaryI have a combined total of 14 years of working experience in various fields. Most of my experience is in Customer Service with a great mix of direct customer-facing roles and then moving to more behind the scenes. Ive been in the Banking industry for 8 years and have amassed quite a bit of knowledge regarding personal accounts and commercial business accounts, as well as home mortgage, and credit card services. I have always put my customers first and made sure to provide them with the best possible service I can.ExperienceApril 21, 2022-CurrentWells Fargo, Downtown Des Moines - Business Relationship Support Representative Currently trained in three lines of business for this department: Small Business, Commercial Business, and Complex International Use Hogan daily for research purposes My main line of business is Commercial Business accounts My positions first and foremost role is to provide each customer with great service and make sure their needs are met while on the phone. If I am unable to be of service to them I make sure I get them where they need to be in a timely manner The services my department handles are taking on client requests for password resets for the two different online services for each type of business account we service, gathering account details, reporting on the status of wires and ACHs to and from the accounts, and reporting fraud.June 25 2017-April 21 2022Wells Fargo, Park Ave Des Moines - Operations Clerk III I worked between two departments Credit Card Services, and Final Documentation for Document Imaging (this department in Des Moines is no longer operational) 2 For research purposes using Hogan, FDR, and other systems to locate customer information to verify information in documents I also did a brief project for the Loan Sales Assignments for about 3-4 months verifying state and county records of ownership for home mortgages The main focus for Card Services was to process all the paper mail that came in relating to the various stages of personal credit cards: processing the application, any disputes to the account, all bankruptcy notices, cease and desist notices, and getting them on to the next stage of the process for completion. Final Documentation dealt with any final documents for home mortgages, making sure documentation was complete and recorded by the state when necessary doing further research to verify client information to link documentation to. April 6 2016- July 31 2016Walmart, Des Moines - Lawn and Gardens/Seasonal Merchandise Cashier I handled merchandise pertaining to the season we were currently in, at the time of my employment I worked for the Garden Center caring for the wide range of plants for sale as well as providing knowledgeable information about the products to either care for a garden or remove weeds and pestsNovember 1 2010- April 6 2016Hyvee Gas, Altoona- Cashier In the Gas station, I was often tasked with training all new employees on the daily tasks and cleaning required, as well as assisting with inventory orders for management. I had a large regular customer base, and I remembered their usual purchases and made sure to have everything ready for them when I saw they were coming in. I maintained the fuel pumps in between required maintenance as well to make sure they were clean and make sure they functioned properlyEducationJanuary 12 2011-December 20 2011Dmacc, Ankeny - Not completedI started with a General Education major and due to personal reasons, I was unable to complete my degree at that time.Google Analytics- In progressI am currently working on getting my certificate in Data Analytics through Google |
