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Click here or scroll down to respond to this candidateCandidate's Name 467 N Franklin St.Knightstown, IN Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEWorking Solutions Customer Support ManagementRemoteJanuary 2019 - PRESENTTurbo Tax, Indianapolis, IN (Remote from Home) Jan 2019 - Present T2 Management of 5 support partners. Tax Expert and Product Support Representative for Filing Taxes and Customer Service (Web Cam) On turbo tax programs. Assist with filing questions, technical support and updates. Assist in the Chatroom and T2 Supervisor To help resolve issues for Turbo Tax RepresentativesOff Season campaigns - Datalot, Inc, Biotel - Lifewatch, Sabre programs. TransAmerica Agency Network Life Insurance andHealth Insurance RepresentativeApr 2018 - Jan 2019Explain to customers types of policies for family planning. Check to ensure that appropriate changes were made. Establish and implement departmental policies. Collect and analyze data on customer demographics.ANGIE'S LIST-Member SalesJul 2016 Apr 2017Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Call Center Representative and Management of over 50 Million Members throughout the United States.Retention, Call Center Support, Sales, and Technical SupportSTERICYCLE, INC - Quality Assurance Manager, Call Center May 2015 March 2016Call Center Management of over 200 Representatives including 100 Clients. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessaryEDUCATIONClearwater Highschool, Clearwater, FL High SchoolDiploma, Jun 1987School Name, Location Florida Metropolitan University, Clearwater, FL(Business Management)Jan '08 - Aug '09 PROJECTSProject Name Indiana Life & Health Insurance License - 2016 to 2018 |
