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Click here or scroll down to respond to this candidateCandidate's Name
PERSONAL DETAILSStreet Address MonroeEMAIL AVAILABLE, PHONE NUMBER AVAILABLEGender: FemaleLinkedIn: LINKEDIN LINK AVAILABLEThis resume is made with CVwizard.com.PROFILEAs an Ecommerce Customer Sales Analyst at C.R. Plastic Products, I applied my analytical and communication skills to provide excellent customer service, process orders accurately and efficiently, and assist the shipping department with delivery requirements. I worked with dealers, representatives, internal staff, and customers to answer their questions, resolve their issues, and ensure their satisfaction. I also conducted data analysis to identify and implement operational improvements and cost savings for the company. I have over two years of experience in ecommerce sales, warranty administration, and legal reception. I have 15 years of Mortgage accounting as a team lead where I developed my attention to detail, problem-solving, and social networking skills.I am passionate about results and reaching the end goal, and I love to motivate and excite team members. I am looking for a new opportunity where I can leverage my competencies and credentials to contribute to the success of a dynamic and innovative organization. Willing to relocate to: Remote - Monroe, MI Authorized to work in the US for any employer EDUCATIONSep 1992 - Jun 1996Conestoga CollegeDriver's License PresentEMPLOYMENTEcommerce Customer Sales Analyst Jan 2022 - Jul 2023 C.R. Plastic, Products-Stratford, ON(1 year 7 months)* As the first point of contact, professionally assist and direct the caller in a respectable manner.* Establish and maintain a professional working relationship with both internal and external customers - staff, dealers, representatives, etc.* Conduct all telephone calls and emails in a professional and respectable manner.* Priority to process orders accurately and efficiently from various sources: dealers, reps, internal staff, etc. This resume is made with CVwizard.com.* Ensure orders are checked within 24 hours before order is ready to be shipped. * Detailed knowledge of all products to support customers' questions or concerns.* Assist the shipping department with clarification of delivery requirements.* Provide information and assistance relating to products, services, freight rates, promotions.* Ensure timely follow-up on all pending customer issues.* Processing and recording all modifications to orders after entry.* File saving all correspondence electronically upon receipt of rep and internal/external customer inquiries, orders, updates, etc.* Troubleshoot with the administrative team in a cooperative manner as issues arise.* Optimize business workflows and order implementation with sales and production teams.* Monitor eCommerce orders to meet shipping deadlines.* Coordinate with Operations and Supply Planning and production to make sure inventory is available and orders are being shipped on-time.* Manage and review product presentation and pricing on site to ensure correct categorization, images, copy, pricing, and promotional offers are accurate and meet internal requirements. We Care Customer Service Warranty Apr 2021 - Dec 2021 C.R. Plastic, Products-Stratford, ON(9 months)* Review and process warranty claims. Ensuring that documents are accurate and well-maintained.* Keeping up to date with company announcements and factory recalls. Organizing and maintaining customer service records.* Maintaining good relationships with clients.* Negotiating deals on behalf of customers and the organization Legal Receptionist Sep 2017 - Jul 2018Neal Neilson and Associates, Howell, MI(9 months)* Welcoming clients and visitors upon arrival at reception.* Answering, screening, and forwarding phone calls in a professional manner.* Assisting clients and visitors with the location of legal staff.* Scheduling and confirming appointments.* Directing the flow of mail, faxes, and deliveries to reach the intended recipients.* Assisting with copying, scanning, faxing, emailing, note-taking, and travel bookings. This resume is made with CVwizard.com.* Preparing meeting facilities, and arranging refreshments, if required Project Manager Mar 2017 - Sep 2017Energy Design Service Systems (EDSS), Whitmore Lake, MI(7 months)* Prepared Quotes by Analyzing Blueprint Lighting Designs with Blue Beam Software* Manage commercial and industrial lighting projects.* Oversee ordering of products, shipping, and verifying customer satisfaction.* Monitor and manage project financials, scope, and schedules to ensure project stays aligned with all* Client specifications.* Generate, and distribute prompt status reports, time usage reports, and expense reports.* Manage day-to-day client interaction, set and manage client expectations, develop lasting relationships with client, their personnel and other program stakeholders.* Work independently and collectively across multiple teams to achieve common goals and provide deliverables.Mortgage Accounting Officer Apr 2002 - Mar 2017Scotiabank, Stratford, ON(15 years)* Proven success in the development and implementation of improved administrative operational processes.* Proven proficiency in investigative research, preparation of legal documents and case materials.* Independent Analytical worker who can manage multiple demands, handle interruptions. Ability to assess situations, solve problems, work effectively under stress, within deadlines.* Ability to act quickly and calmly in emergencies.* Reported and implemented cost savings operations and process improvements.* Worked with a technical development team reporting system issue and investigated and logged* Analyze problematic situations that are not working properly and can think outside the box.* I seek knowledge on system issues and procedures while anticipating roadblocks and act to find an appropriate solution.* Monitored and maintained compliance that all policies and procedures relating to statutory laws and regulation governing the banking, real estate and mortgage industries and product were kept.* Authorized team members adjustments and sign-off on financial entries.* Oversee high demand support desk calls and oversee staff emails and respond to staff questions. This resume is made with CVwizard.com.* Communicate and build good rapport with fellow employees, assisting them with resolving issues and answering questions that help build relationships.* Extensive experience in compiling and analyzing financial reports, filing papers in a timely manner while utilizing several different procedures and platforms.* The ability to use databases and conduct financial research, in addition to excellent math skills.* Analyze historical financial transactions, Title searches, appraisals, tax assessments and make the proper adjustments to interest, principle, or property tax.* Reviewed account reconciliations and investigated general ledgers and journal entry inaccuracies. Non Profit Campaign Manager Feb 2012 - Jul 2012Bethesda, London, ON(6 months)* The Organization goal was to raise 1 million Dollars in 12 weeks to keep residence open. Collaborated a team and organized and fundraised $447,000.00. Due to a Monetary shortfall, we requested an extension to raise the difference and was denied.* Event Planning* social media* Financial Analysis, Research, Data Entry, Fundraising, Website design, Strategic planning* Partnership-building* Project Management, Letter campaigns *video editing *volunteer recruitment SKILLSdata analysisElectronic FilingMultitaskingattention to detailCommunicationunder stresspassionateTroubleshootWork independentlydatabasesvideo editinganalyticalcommunication skillswork effectivelypoint of contactproblem-solvingsolve problemsclient interactionThis resume is made with CVwizard.com.LANGUAGESEnglish |
