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EMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFESSIONAL EXPERIENCE:H&R BLOCK, CLINTON TOWNSHIP, MIAssociate Team Leader/ Office ManagerOctober 2021- PresentManage retail tax office during tax seasonSupport regional manager and serve as point of contact for tax associates and clientsExecute and hold associates accountable for standard office procedures execution and client service experience.Service client scheduling and resolving any conflicts that ariseLead daily activities to ensure all associates are scheduled, work is performed within deadlines with the appropriate quality standardsLead daily office meetings and communicate essential information from regional office to associates.N2M TECHNOLOGY, STERLING HEIGHTS, MIAccount Clerk/Office ManagerJanuary 2019- July 2019Entries- balancing- paymentsCalendar management and responding to emailPurchase account and reviewData Entry/ Data AnalysisManage employees mileageUpdated customer baseReconcileProvide other administrative support as necessary EXCEL AUTO CARE, DETROIT, MIOffice ManagerMay 2014- December 2018Prepare and manage correspondence, prepare reports; organize and coordinate meetingsArrange and confirm appointmentsHandle incoming mail and other materialsSet up work proceduresReconciling daily cash receipts and preparation of daily cash reportsUpdated customer and supplier databasesREGIONAL HEALTH INSURANCE FUND, KALININGRAD, RUSSIAN FEDERATION Regional Accounting ManagerMarch 2010- October 2011Accounting Manager for Regional Health Insurance Fund, the government health care system for all of the Oblast (province) of Kaliningrad (population of approximately 950,000)Processed requests for reimbursement from medical care providers, including auditing of services provided and amounts claimedPage 2Verified insurance status of patients and eligibility for repayment from state health care system and services eligible for reimbursementManaged in-person and telephone client contact for accounts, both with medical care providers and insured personsBalanced daily transactions and maintained proper balances of internal department budget and accountsMaintained records regarding expenses of regional office employees, equipment and maintenanceExtensive experience in dealing with daily cash deposits, preparation of finds for deposit into financial institutions and preparation of daily cash reports LUKOIL, KALININGRAD, RUSSIAN FEDERATIONTransfer Station OperatorOctober 2003 March 2010Supervised and processed paperwork for inbound international oil shipments from tankers to pipelineReviewed documents related to shipment for verification prior to processing and testing of products when necessarySupervised the reception, pumping, vacating and storage of oil shipmentsTested specific gravity of oil and other liquids in tanks and other containersDetermined changes in of the amount of liquid products in storage tanks due to changes in weather conditionsEDUCATION:BALTIC STATE FISHING FLEET ACADEMY KALININGRAD, RF Accounting, Business Management and Commercial Transactions Equivalent to a Bachelors and Masters DegreeSeptember 1998-May 2003MACOMB COUNTY COMMUNITY COLLEGE WARREN, MICertificates in the following programs:Administrative Assistant Professional June 2016Business Communication Training April 2016Bookkeeping for Administrative Assistant March 2016 Customer Service Training February 2016SKILL HIGHLIGHTS:Well- organizedStrong attention to detailMulti- task with great follow- up skillsEasy adapt to any changesCOMPUTER SKILLS:MS Office (Word, Excel, PowerPoint, Outlook, Acces)Quick BooksConnect WiseMileIQ |
