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Title Project Management Customer Service
Target Location US-MI-Jackson
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Jackson, MichiganEMAIL AVAILABLEPHONE NUMBER AVAILABLESUMMARYAs a driven and visionary leader, I am deeply passionate about fostering growth, continuous learning, and creating a meaningful impact. With a hunger for success and a dedication to driving organizational growth, I've honed my skills in strategic leadership, innovative consulting, and project management across diverse industries. My journey, marked by ownership, executive leadership, and project management roles, reflects my commitment to personal and professional development. Rooted in a desire to empower businesses and nonprofits, I thrive on crafting strategies that deliver tangible results and foster positive change. Grounded in a belief in the power of education and community, I am committed to personalized learning and fostering meaningful connections. With a relentless pursuit of excellence and a heart set on making a difference, I am poised to drive success and create lasting impact in any leadership endeavor.CAREERAA Creative Growth - ConsultantAt AA Creative Growth, I founded and led a dynamic consultancy dedicated to empowering businesses and nonprofits to achieve their growth and development objectives. Through strategic leadership, innovative consulting, and hands-on project management, I have consistently delivered measurable results and fostered sustainable growth for clients across diverse industries. Key ContributionLeadership & Strategic Planning: Led strategic planning initiatives for nonprofit organizations and businesses, driving operational efficiency, funding capabilities, and overall impact. Cultivated partnerships and alliances to facilitate long-term success, spearheading business development activities that align with organizational goals and objectives.Fundraising & Event Planning: Designed and implemented comprehensive fundraising strategies, securing essential resources for project sustainability and expansion. Orchestrated engaging events that mobilized communities, increased awareness, and generated significant financial support for client initiatives. Digital Marketing & Branding: Developed and executed integrated digital marketing strategies, leveraging content creation, social media management, and SEO to enhance brand visibility and audience engagement. Implemented branding initiatives that effectively communicated organizational values and mission, reinforcing client identity and positioning in the market.Project Management: Led cross-functional teams in planning and executing projects, ensuring timely completion, adherence to budget, and delivery of high-quality outcomes. Applied agile methodologies to adapt to changing needs, optimize resources, and mitigate risks, driving project success and client satisfaction. Executive Assistance & Consulting: Provided high-level executive support and strategic consulting services, leveraging industry insights and expertise to advise on best practices, innovation, and growth opportunities. Served as a trusted advisor to clients, delivering actionable insights and solutions to drive organizational excellence and competitive advantage. Skills Developed Strategic Leadership: Demonstrated ability to inspire and motivate teams, fostering innovation and excellence in pursuit of ambitious goals. Creative Problem-Solving: Proficient in identifying challenges and implementing effective solutions that drive organizational growth and efficiency. Adaptive Communication: Skilled in articulating complex concepts to diverse audiences, ensuring clarity and engagement across all stakeholder levels. Digital Expertise: Advanced knowledge in digital marketing and content strategy, with a proven track record of enhancing online presence and engagement. Client Relationship Management: Expertise in building and maintaining strong client relationships, delivering exceptional service and value to drive client satisfaction and loyalty. Project Management Excellence: Proven track record in leading and executing projects with precision, delivering results on time and within budget to exceed client expectations. Business Development Acumen: Strategic mindset with a keen ability to identify opportunities, develop partnerships, and drive revenue growth for clients. Innovative Thinking: Ability to think creatively and strategically, identifying new approaches and solutions to address client needs and challenges. RL Davis Electric - Owner/CMO/Office Manager/Business Development In a pivotal role at Davis Electric, I served as a catalyst for business development, operational efficiency, and strategic leadership. As a part owner, I undertook multifaceted responsibilities spanning project management, human resources, marketing, and accounting. Through a blend of visionary leadership, strategic planning, and adept project coordination, I played a pivotal role in driving organizational growth and success.Key Contributions Strategic Project Management: Orchestrated the successful execution of diverse projects, from inception to completion, ensuring alignment with organizational objectives and client expectations. Applied strong leadership and coordination skills to optimize project timelines, resource allocation, and deliverable quality. Business Development: Spearheaded business development initiatives, identifying new opportunities for growth and expansion. Cultivated strategic partnerships and fostered client relationships to drive revenue generation and market penetration. Leadership & Team Management: Provided dynamic leadership to a multidisciplinary team, fostering a culture of collaboration, innovation, and excellence. Guided and mentored employees to achieve individual and collective goals, driving operational efficiency and employee engagement. Human Resources & Talent Management: Led recruitment and onboarding efforts, attracting top talent and ensuring seamless integration into the organization. Developed and implemented employee engagement strategies to promote a positive work culture and enhance retention rates. Marketing & Brand Management: Directed comprehensive marketing campaigns to enhance brand visibility and market presence. Leveraged a mix of digital and traditional marketing strategies to effectively communicate value propositions and drive customer engagement. Financial Management: Oversaw accounting procedures, including payroll, payables, receivables, and financial reporting. Implemented sound financial practices to ensure fiscal accountability and optimize cash flow management. Client Relationship Management: Provided exemplary customer service, cultivating strong client relationships and addressing inquiries, concerns, and feedback in a prompt and professional manner. Served as a trusted advisor to clients, delivering tailored solutions to meet their evolving needs. Skills Developed Strategic Leadership: Demonstrated strategic vision and leadership acumen, guiding organizational growth and fostering a culture of innovation and excellence. Project Coordination: Proficient in project management methodologies, with a keen ability to coordinate multifaceted projects and drive successful outcomes. Communication & Collaboration: Excellent communication skills, with the capacity to effectively engage and collaborate with stakeholders at all levels of the organization. Problem-Solving & Decision-Making: Strong analytical and problem-solving skills, coupled with sound judgment and decision-making abilities to address complex challenges and drive business success. Adaptability & Resilience: Highly adaptable to changing business environments, with the resilience to overcome obstacles and navigate challenges effectively. Client-Focused Approach: Customer-centric mindset, with a commitment to delivering exceptional service and building long-term, mutually beneficial client relationships. Financial Acumen: Proficient in financial management principles, with the ability to optimize financial performance and drive sustainable growth. Team Development & Empowerment: Skilled in team building and talent development, empowering employees to reach their full potential and contribute to organizational success.Jackson Catholic Home Educators - Educator & Coordinator Key Contributions Designed and implemented personalized educational programs and lesson plans tailored to the individual learning styles and academic needs of four children spanning grades K-8, ensuring comprehensive academic development and growth. Organized and facilitated parent support groups, offering guidance, resources, and encouragement to families navigating the homeschooling journey, and providing individualized consultation to parents new to the group or homeschooling. Orchestrated educational outings, events, and field trips, fostering community engagement and providing enriching learning opportunities for students within the homeschooling group. Planned and executed a diverse range of educational events and activities, including cultural excursions, hands-on workshops, and collaborative projects, promoting holistic learning experiences for students and families alike. Skills Developed Educational Planning & Implementation: Developed and implemented customized educational programs and lesson plans, catering to the unique academic needs and learning styles of children across multiple grade levels. Parent Support & Consultation: Provided guidance, resources, and support to parents within the homeschooling community, offering individualized consultation to newcomers and assisting families in navigating the homeschooling process effectively. Coordination & Leadership: Organized and led parent support groups, outings, events, and field trips, demonstrating effective coordination and leadership skills to foster community engagement and enriching learning experiences. Communication & Collaboration: Communicated effectively with parents, students, and community members, fostering collaboration and cooperation to ensure the success of educational initiatives and activities. Problem-Solving & Adaptability: Addressed challenges and obstacles in the homeschooling environment, employing creative problem-solving skills and adaptability to meet the evolving needs of students and families. Event Planning & Management: Planned and executed a variety of educational events and activities, including field trips, workshops, and cultural excursions, demonstrating proficiency in event planning, organization, and management. Community Engagement & Networking: Built and maintained strong relationships within the homeschooling community, fostering a sense of belonging and support among families and facilitating networking opportunities for collaborative learning and growth. American Cancer Society - Project & Development Manager Key Contributions Orchestrated the lifecycle of multifaceted projects, blending project management methodologies with a comprehensive skill set ranging from volunteer recruitment and management to fundraising, marketing, desktop publishing, and donation processing. Spearheaded the recruitment, training, and management of a diverse team of volunteers, empowering them to effectively support fundraising initiatives and community engagement efforts. Formulated and executed strategic fundraising plans, achieving significant revenue targets and fostering sustainable relationships with donors, sponsors, and community partners. Leveraged expertise in marketing and desktop publishing to design and disseminate compelling promotional materials, effectively raising awareness and engagement for ACS events and initiatives. Implemented streamlined processes for donation processing, ensuring accuracy, efficiency, and compliance with organizational policies and financial controls. Facilitated collaborative partnerships with business units, aligning project objectives with ACS mission and goals, and ensuring seamless integration with other organizational initiatives. Provided leadership and guidance to project teams, fostering a culture of teamwork, innovation, and accountability to drive project success. Skills Developed Project Management: Demonstrated proficiency in managing complex projects from initiation to completion, utilizing project management principles and methodologies to achieve deliverables within scope, timeline, and budget constraints. Volunteer Management: Recruited, trained, and motivated a diverse team of volunteers, effectively delegating tasks and responsibilities to optimize engagement and support for fundraising activities and community events. Fundraising: Developed and executed strategic fundraising plans, leveraging diverse revenue streams and engagement tactics to achieve revenue targets and drive sustainable growth. Marketing & Promotion: Utilized marketing strategies and desktop publishing tools to create visually compelling promotional materials, effectively raising awareness and engagement for ACS events and initiatives. Donation Processing: Implemented efficient processes for donation processing, ensuring accuracy, timeliness, and compliance with organizational policies and financial regulations. Stakeholder Engagement: Cultivated strong relationships with donors, sponsors, community partners, and internal stakeholders, fostering collaboration and support for ACS mission and objectives. Leadership & Team Management: Provided effective leadership and mentorship to project teams, fostering a culture of teamwork, innovation, and accountability to drive project success. Communication & Collaboration: Demonstrated strong verbal and written communication skills, effectively communicating project objectives, progress, and outcomes to stakeholders and team members, and collaborating across departments to achieve common goals.Bank of Lenawee - Marketing CoordinatorKey Contributions Coordinated multifaceted marketing projects leveraging insights gained from immersive experiences across various departments. Developed and executed comprehensive marketing strategies aligned with the bank's growth objectives. Conducted thorough market research and analysis to identify new business opportunities and target markets, utilizing available data sources and industry knowledge. Established and cultivated relationships with clients, partners, and stakeholders through personalized communication and networking efforts. Orchestrated promotional events and networking activities to enhance brand visibility and community engagement, utilizing traditional marketing channels such as print media and local events. Collaborated closely with cross-functional teams to ensure the successful execution of marketing initiatives, utilizing manual processes and traditional project management techniques. Assisted senior management in evaluating marketing effectiveness and making data-informed decisions to improve ROI, leveraging available data and performance metrics. Ensured compliance with regulatory requirements and industry standards in all marketing endeavors, maintaining the bank's reputation for ethical business practices.Skills Developed Strategic Project Management: Orchestrated complex marketing projects using manual processes and traditional project management techniques. Market Research and Analysis: Conducted in-depth market research using available data sources, industry reports, and customer feedback to inform strategic decision-making. Relationship Building: Cultivated strong relationships with clients, partners, and stakeholders through personalized communication and networking efforts. Event Planning and Execution: Successfully planned and executed promotional events and networking activities using traditional marketing channels. Cross-Functional Collaboration: Collaborated effectively with cross-functional teams using manual communication methods to ensure project success. Regulatory Compliance: Ensured compliance with regulatory requirements and industry standards using established guidelines and practices. EDUCATIONLumen Christi High School - DiplomaSiena Heights University - Bachelors in Business Marketing Cornell University - Leadership EssentialsCERTIFICATIONSGoogle AddsGoogle My BusinessHooteSuite Social MarketingMeta Digital Marketing AssociateCCAR Recovery CoachNarcan Training & AdministrationFirst Aid/CPRServeSave AlcoholChurch of Life Ordained MinisterTECHNICAL SKILLSProductivity Suites & Office ApplicationsGoogle Workspace (Gmail, Drive, Docs, Sheets, Slides, Calendar, Forms, Meet, Chat), Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) Online Meeting & Collaboration PlatformsZoom, Google Meet, Microsoft Teams, Slack, SkypeCRM & Donor ManagementSalesforce, Bloomerang, Pipedrive, HubSpot, Donor Perfect, Monday.com, Blackbaud Digital Marketing & AnalyticsGoogle Analytics, Hootsuite, Buffer, Facebook Ads Manager, LinkedIn Campaign ManagerEmail Marketing & OutreachMailchimp, Constant ContactEvent Planning & ManagementEventbrite, Cvent, Signup GeniusGraphic Design & Content CreationAdobe Creative Suite (Photoshop, Illustrator, InDesign), Canva, Figma AI & Automation ToolsChatGPT, WorkGPT, DALLE, Claude,Social Media ManagementHootsuite, Zoho Social, BufferVolunteer CoordinationSignUpGenius, VolunteerMatch, MobilizeFundraising PlatformsGoFundMe, Kickstarter, FundlyPresentation SoftwareBeautiful.AI, Microsoft PowerPoint, PreziContent Management SystemsWordPress, Drupal, WixSocial Media PlatformsFacebook, Twitter, LinkedIn, Instagram, PinterestProject ManagementAsana, Trello, ClickUp, Basecamp, Zoho ProjectsAccountingQuickbooksSOFT SKILLSCommunication: Proficient in articulating complex concepts clearly and concisely, both verbally and in writing. Skilled in conveying ideas to teams, negotiating partnerships with clients, and engaging with stakeholders effectively. Leadership: Demonstrated ability to inspire and motivate others as a founder and CEO. Experienced in delegating tasks effectively, providing guidance and support to team members, and leading by example to achieve organizational goals. Adaptability: Proven capacity to navigate change and thrive in dynamic business environments. Skilled in adjusting strategies, embracing emerging trends, and learning new skills to meet evolving challenges.Problem-Solving: Strong problem-solving skills exhibited through the successful resolution of conflicts and overcoming obstacles. Proficient in critical thinking, analyzing situations, and developing practical solutions to complex problems. Customer Service: Adept at anticipating and fulfilling the needs of clients and stakeholders. Known for providing exceptional service and building lasting relationships by going above and beyond expectations. Teamwork: Collaborative mindset with the ability to work effectively as part of a team. Experienced in leading and contributing to cross-functional teams to achieve shared goals and deliver successful projects.Time Management: Strong time management skills demonstrated through effective prioritization of tasks, meeting deadlines, and managing competing priorities. Proven ability to successfully manage time to achieve desired outcomes in consultation and project management.VOLUNTEERISMIsaiahs Hub Community Center, Board of Directors Secretary Jackson Area Habitat of Humanity, Board MemberDungytreei Heritage Foundation, Board MemberJackson County Animal Shelter, VolunteerSOAR Cafe & Farms, VolunteerJackson County Chamber of Commerce, AmbassadorVarious Animal Shelters & Rescues, Dog Foster MomVarious Organizations, Mental Health and Substance Use Disorder Advocate

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