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Click here or scroll down to respond to this candidateCandidate's Name
Street Address S I-45, Hutchin, Tx 7514PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryDedicated management professional with exceptional problem-solving abilities, a decisive nature and a good understanding of the market. Offering over 15 years of experience in the Hospitality Industry devoted to balancing Guest and Hotel needs to drive profits and build brand loyalty. History of working hard to learn new processes, optimize procedures and increase Guest Satisfaction.Skills & AbilitiesHotel ManagementTeam Building & TrainingProperty Maintenance ManagementSkilled on MS Office, OnQ, PEP, GROFirst Aid/CPRCustomer serviceHOTEL EXPERIENCEDIRECTOR OF F&B /OPERATIONS MANAGER EMBASSY SUITES LAS COLINAS 05//2023 CURRENTOpened the Embassy Suite in January of 2024Helped the Hotel in construction to get this Hotel up and going.Set all IT equipment at the Back Office/Front Desk/Maintenance/Housekeeping/RestaurantDirectly oversee all operations, Front Office, Breakfast, Housekeeping.Assist with Revenue Management and SalesRecruit, and Train new hires in Front Office and BreakfastRe-organized and re-vamped the Kitchen and F&B/Maintenance Storage to improve efficiency and reduce waste.Re-organized all storerooms and implemented a PAR Count System for HousekeepingAssisted as the Hotel Engineer during Vacancies and trained new Maintenance Employee.Managing F&BOPERATIONS MANAGER HAMPTON INN & SUITES DUNCANVILLE-DALLAS 4/2022 MAY/2023Directly oversee all operations, Front Office, Breakfast, Housekeeping.Assist with Revenue Management and SalesRecruit, and Train new hires in Front Office and BreakfastRe-organized and re-vamped the Kitchen and F&B Storage to improve efficiency and reduce waste.Re-organized all storerooms and implemented a PAR Count System for HousekeepingAssisted as the Hotel Engineer during Vacancies and trained new Maintenance Employee.Assisted with guidance and leadership to guide the hotel to an Outstanding QA Inspection for 2022-23MANAGEMENT / MAINTENANCE CONSULTANT MOTEL 6 HUTCHINS, TX 4/2022 CURRENTAssist owner with strategic rate strategies and staffing decisions.Assist with weekly maintenance requests as well as emergency maintenance challenges.MAINTENANCE / CUSTOMER SERVICE DAYS INN-DEMING, NM 06/2006 05/2011Maintained the Grounds of the Hotel, including the PoolCovered Front Desk shifts on a need-to-need basis.Assisted with all Preventative Maintenance scopes of businessADDITIONAL EXPERIENCEIT MANAGER MIMBRES MEMORIAL HOSPITAL 04/2020 04/2021Oversaw all Information Security for the Hospital as well as the attached Nursing HomeCompleted daily security checks for digital data and responded accordingly to IT Work TicketsELECTRICIAN HELPER EXCEL 10/2019 02/2020Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.Gathered parts, supplies and tools in preparation for each workday or new job.Assisted electrician in basic tasks such as handling tools and completing maintenance work orders.MANAGEMENT TRAINEE / AGM TRAVEL CENTERS OF AMERICA 09/2014 10/2019Produced daily, monthly and yearly reports to evaluate performance, adjust strategies.Shouldered management responsibilities during absence of manager.Assisted management with operational oversight, business development and improvement strategies.Resolved escalated concerns and responded to customer concerns swiftly to maintain satisfactionReviewed financial accounts for accuracy and resolved discrepancies.Regulated service delivery to keep operations efficient and in line with budget requirements.Completed detailed tool and equipment inspections both in field and in shops.Trained new workers on safety procedures and protocols and enforced implementation.Kept shop workspaces and various fieldwork locations clean and organized for maximum productivity.ASSISTANT MANAGER BLAKES LOTABURGER 06/2011 07/2014Managed opening and closing procedures and recommended changes to enhance efficiency.Supported staff development and goal attainment by focusing on skill development and job satisfaction.Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.Managed inventory control processes control costs and maintain sales floor.Monitored employee performance and developed improvement plans.Trained team members in successful strategies to meet operational and sales targets.Coached team on effective upselling and cross-selling methods.EducationHIGH SCHOOL DIPLOMA 2009 DEMING HIGH SCHOOLNMSU- DONA ANA COMMUNITY COLLEGE |
