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AntoinetteJohnsonPHONE NUMBER AVAILABLEPort St. Lucie, FloridaEMAIL AVAILABLEExperienceAugust, 2011 - October, 2021Unit Secretary Bronx, New YorkMontefiore Medical CentreFacilitate the organization and distribution of patient medical records.Manage incoming telephone calls efficiently.Ensure effective stock control and inventory maintenance. Provide attentive assistance and resolve patient inquiries and concernsMarch, 2006 - June, 2006Bronx, New YorkReceptionistCommunity Notice BoardExecuted various clerical tasks, including filing, photocopying, transcribing, and faxing to support office operations.Managed incoming calls adeptly, screening and redirecting them as needed.November,2002 - September, 2003Crew Leader (Internship) Denver, ColoradoSnow Mountain RanchConducted training sessions for 20 newly hiredhousekeeping staff.Expertly handled guest reservations, ensuring a seamless and pleasant experience for visitors.Managed incoming phone calls, screening and forwarding them to the appropriate recipients for efficientcommunication.ExpertiseEducationBachelor of BusinessAdministration, Health ServicesAdministrationMunroe College, New YorkGPA: 3.702020-2021Associate Degree, Travel andTourist HospitalityManagementLaGuardia Community College,New York2005-2006ReferencesUpon RequestCustomer ServiceRecord ManagementPublic Healt ServiceMicrosoft Office (Word, Excel,PowerPoint)EPIC SoftwareDecember, 2001 - January, 2002Receptionist Runaway Bay, JamaicaRoyal Decameron HotelManaged a high volume of incoming phone calls, screening and directing them efficiently to the respective recipients. Offered prompt and precise information to individuals in- person, over the phone, and via emailExtensively greeted and extended a warm welcome to all office visitors upon their arrival.