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Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEOBJECTIVE SUMMARYHighly organized and results-oriented Office Manager with 30+ years of office experience seeking to leverage strong communication, administrative, and relationship-building skills to optimize office operations. Proven ability to manage staff, finances, and marketing initiatives while fostering collaboration across departments. Enthusiastic about supporting doctors in all specialties, with a particular interest in orthodontics.SKILLS:Directed and supervised up to 26 employees,leading office operations.Networked and maintained relationships with dental professionals and advocated the needs of the doctors, staff, and the company, through marketing, treatment planning / consulting, and sales.Experienced in managing a territory, prospecting dentists, consulting staff through lunch and learns and presentations. In addition, experienced in influencing the decision maker,building relationships with dental providers and staff in all specialties, including attending professional dental study clubs, SEO, social media, ie Facebook, LinkedIn, and Google, ZocDoc, Yelp and various professional organizations like the AAO,and DANB.Experienced in using a variety of technology tools. Handled phones, in and outgoing emailsPlanned and prepared daily schedules and assigned employees to specific job duties.Human resources,recruited,hired,and onboarding (including I-9 verifications, new hire paperwork,set up training etc.)Provided performance reviews, and training, including separations.Assisted in developing and maintaining new policies and procedures for the company.Prepares and reviews operational reports and schedules.Recommended cost saving methods to improve efficiency of the office.Provided sales and marketing support by conducting events to present information, consultations, to educate specialty services to customers and community.Supports the doctor to identify and resolve concerns regarding services to patients.Participates in office work with team members to facilitate productivity and customer service to overcome difficult aspects.Ensured compliance with applicable government laws, rules, regulations, and company policies and procedures, Human resources and accounting.Performs additional duties as assigned, including treatment coordinating, insurance coordinator,Revenue cycle and collections management, scheduling coordinator, dental outside sales (dental software), SEO skills, customer service and direct patient care, B2B and B2C sales, HR, training, etc.Graduate of the Naval School of Dental Assisting and Technology and Assisting, while serving 5 years on active duty in the United States Navy. Sound knowledge of dental terminology, clinical procedures, front office and back office. I am a Certified Orthodontic Assistant, also holding certifications in radiology, CPR and OSHA. ADDITIONAL SKILLS:Dentrix,Dentrix Ascend, Eaglesoft, Orthoware,Orthotrac, Quickbooks, Wave Ortho, TopsOrtho, Dolphin Imaging, Microsoft word,Excel, SoftDent, Open Dental,Ecw, Viewpoint Ortho II,Suresmile, and Invisalign, Medical and Dental Billing and Coding(CPT,ICD-10 knowledge) Subsequently, I possess excellent interpersonal /management skills and leadership ability, sales and marketing, supplies and inventory and excellent customer service/patient relations skills. EMPLOYMENT02/23 - 12/23 Operations ManagerAdventure Dental and Orthodontics- Washington, DCLead a team of 25 in the daily operations of a dental clinic with two lines of business, Pedodontics and Orthodontics. Human resources,recruited,hired,and onboarding (including I-9 verifications, new hire paperwork,set up training etc.) Managed staff calendar and over-seen daily schedule. Insurance verification, submission. and follow up, auditing, reporting, accounts receivables and collections. Handled phones, scanning,faxing, incoming and outgoing emails.Coordinated with professional office events( hiring events,lunch -n-learns, marketing and training events) Monitored lab shipments, supply ordering and maintaining inventory( adhering to budget)time management and submission, assured compliance (including front office and clinical) First point of contact in problem solving and resolution.. Motivate and consult staff. Coordinated equipment maintenance and facilities issues. 02/22-02/23 Front Office ManagerMy Ashburn Dentist- Ashburn, MDFirst Point of Contact in meeting and greeting patients. Responsible for all front desk duties( including handling the phones,email correspondence, scheduling,confirming and verifying appointments, new patient paperwork, collecting and verifying insurance, processing and submitting claims, follow -up with insurance companies, accounts receivables and collections) 01/20-01/22 Account ManagereAssist Dental Billing- RemoteWorked as a team and independently managed accounts receivables and collections. Communicated with the insurance company on follow -up of outstanding and rejected claims. Corrected and resubmit claims,reported in Excel spreadsheet,communicated with dental office regarding patient information needed, copays to be collected or statements to be sent. 10/18-04/19 Assistant Store ManagerThe Invisalign Store- Bethesda, MDLead a team of 10 in meeting and greeting guests, assuring great customer service. Overseen guest being scanned for Invisalign orthodontic treatment. Responsible for opening and closing the store, time management,staffing,interviewing, onboarding(including I-9 verification and setting up training.) and consulting guests, referring and scheduling within network providers. 05/19 to 03/20 Financial Coordinator/ Insurance Coordinator Legacy Orthodontics- Leesburg, VirginiaResponsible for collecting,verifying,and submitting insurance claims. Also communicating patients break down of benefits as related to orthodontic benefits. Presenting treatment and collecting copays, accounts receivables and collections. 01/17 to 09/18 Office ManagerBethesda Family Dentistry- Bethesda, MDLead a team of up to 15 in the daily operations of a dental office with two locations. Human resources,recruited,hired,and onboarding (including I-9 verifications, new hire paperwork,set up training etc.) Managed staff calendar and over-seen daily schedule. Insurance verification, submission. and follow up, auditing, reporting, accounts receivables and collections. Handled phones, scanning,faxing, incoming and outgoing emails.Coordinated with professional office events( hiring events,lunch -n-learns, marketing and training events) Monitored lab shipments, supply ordering and maintaining inventory( adhering to budget)time management and submission, assured compliance (including front office and clinical) First point of contact in problem solving and resolution.. Motivate and consult staff. Coordinated equipment maintenance and facilities issues. 05/16 to 01/17 - Certified Orthodontic Technician/ Marketing Silver Spring, MDAssisted orthodontist and worked independently, placing,removing, and maintaining braces, fabricated retainers and other orthodontic appliances. Inside and outside marketing,and fundraising, and office volunteering with community services. 01/13 to 12/13 - Outside Sales RepresentativeSolutionReach- Lehi, Utah (Hybrid)Responsible for a territory in PA/DEL/NJ. Prospect,contacted and set up lunch-n learns to present a dental communication platform software system. Responsible for completing the sales process, meeting goals, attending study clubs, and networking with dental,vision, and veterinarian offices.03/12 to 01/13 - Scheduling/ Insurance Coordinator/Treatment Coordinator Drs Robert and DeMarsche Orthodontics- Philadelphia, PA Responsible for collecting,verifying,and submitting insurance claims. Also communicating patients break down of benefits as related to orthodontic benefits. Presenting treatment and collecting copays, accounts receivables,collections,scheduling, and all front desk duties. 6/86 to 6/91 DentalTechnician 3rd ClassUnited States Navy, San Diego CAAssisted the dental officers in an advanced department which consisted of dentists that were becoming specialists in all specialties. First aid and casualty treatment training. Lead front desk of a 200 manned dental clinic maintaining dental readiness for the Naval station, San Diego fleet and Marines. Managed subordinates. Lead fundraisers and team motivation events. ACCOMPLISHMENTSGood Conduct Medal National Defense Medal/Varies Letters of Accommodation Honorable Discharge X-ray Certified, VA/MD/VACertified Orthodontic Assistant Medical Billing and Coding Certificate Completed Associates level of education |
