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Street Address   PHONE NUMBER AVAILABLEEMAIL AVAILABLEI have over 15 years of experience in several domains within the Information Security umbrella. My experience with clients on all sides of the deal process would make me a valuable asset to the team. I have a technical background with the ability to communicate with clients, both internally and externally.EXPERIENCEAUGUST 2022 - PRESENTSECURITY IMPLEMENTATION ENGINEER, ConnectwiseDefine onboarding objectives and contribute to partners education of security products (High Touch Partners)Acting department SME and escalation point for security products (primarily Bitdefender and SentinelOne)Provide demos and assist partner with best practices for agent deployment, updates, policy settings, permissions, exclusions and scope of responsibilitiesDocument and provide training to new onboarding specialistsAPRIL 2022  AUGUST 2022CYBER SECURITY ONBOARDING SPECIALIST, ConnectwiseDeliver quick time to value for SIEM, IDS, and Endpoint products to partners focused in MSP spaceSet expectations with partners and own engagement during the onboarding phase to ensure customer successSpeak prescriptively about intelligence use cases specific to customer industryJULY 2017  MARCH 2022IMPLEMENTATION ANALYST, ntt securityAssist clients with onboarding all in-scope devices from the contract origination to go-liveEnsure all in-scope devices and services are supported, logs can be ingested/parsed in order to obtain security relevant data for monitoringWork with product management and dev-ops to ensure support of new products and supported products throughout vendor updatesCommunicate with clients and project managers to ensure efficient communication to drive timely results and recognize revenueMARCH 2014  JULY 2017SERVICE DELIVERY MANAGER, solutionary/ntt securityManage the implementation of client in-scope services from inception to completionEnsure project plan adheres to timeline, budget, and scopePartner with product management and dev-ops to ensure support of client servicesRecognize revenue opportunities for growth and secure renewalsEnsure clients receive full value from our services and is in alignment with client strategic intentLiaison between clients and vendors when there are issues to ensure resolutionJULY 2008  MARCH 2014SENIOR INFORMATION SECURITY ANALYST, SolutionaryAssess the security posture of customer entities through vulnerability assessmentsProvide clients status reporting to derive decisions about risk acceptance and risk mitigationIdentify and engage key stakeholders in remediating compliance issuesWork closely with development to develop use cases, review test cases and track feature bugsLeverage in-depth understanding of end-to-end customer experience to identify pain points and customer needsIdentify inefficiencies and make recommendations for process improvementPartner with the dev-ops and marketing team to translate product features into customer value propositionsAnalyze packets and alert clients on particular events of interestIdentify client trending and opportunities to tune for better performanceCommunicate with clients of individual work styles and tailor approach to ease communication and understanding of issuesEnsure compliance with PCI DSS through training staff and maintaining current documented policies and proceduresEDUCATIONAUGUST 2008A.S. COMPUTER INFORMATION SYSTEMS/SYSTEMS NETWORK ADMIN, kaplanGrade: Summa cum LaudeSKILLSProject Management  10 yearsImplementation  10 yearsClient Services  13 yearsREFERENCESBarry Sherman  2022  presentEmail  EMAIL AVAILABLEDan Skrastins  2005-2022Email - EMAIL AVAILABLEJeremy RosePhone: PHONE NUMBER AVAILABLEEmail  EMAIL AVAILABLE