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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Mobile # PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEObjective: Exceptional and polished individual desiring to obtain a position where commitment to excellence is a highly valuable component towards the enhancement of productivity of the organizations mission.Skills and QualificationsTeam Lead, Intake Coordinator and Customer Service RepresentativeMedical Administrative Assistant and Medical ReceptionistMedical Biller and ICD-10 Certified CoderRadiology AssistantKnowledge of Key Accounting Principles and ProceduresMedical TerminologySoftware SkillsQgenda (timekeeping software)EClinicalWorks V11 2019Microsoft Office Suite: Word, Excel and OutlookICAMS and T-SYSTEM Billing ProgramsGE-IDX (Patient Registration and Scheduling)Centricity Electronic Medical Records 9.5Dossier (Fleet Management and Tracking Software for Businesses in the Trucking and Transportation Industry)McLeod Software (for Trucking Dispatch and Management)Command Series (Integrated Sales and Delivery Process for the Construction Materials Industry)Hyland OnBase (Process Management Software Suite)Work ExperienceOffice Team Lead March 2023 to PresentGeorge Washington University Medical Center, Dept. of Psychiatry Washington, DCOversees psychiatrists master schedule and room assignments.Creates and/or updates Google spreadsheets that outline changes for physicians schedules who are on-call.Receives emails requests from providers for modified schedule plans or who call for sick leave.Supervises and troubleshoots the management of IT issues for the department.Secures financial information by completing database backups.Maintains financial historical records by filing accounting documents.Schedules conference rooms and audio-visual needs for meetings.Monitors patient appointments and routes messages to psychiatrist.Oversee balances on patient accounts and ensures correct assignment of medical insurance (or self-pay) for services.Utilizing the purchase card, orders office supplies for physicians and staff persons.Coordinates with MFA Security the assignment of security access via FOB or Kastle Access cards.Enters utility requests into Electronic Tenant Solution (ETS) for the following needs: electrical or HVAC issues; organizes furniture to be moved or disposed; and schedules painting, general repairs and cleaning office areas.Intake Coordinator July 2019 March 2023George Washington University Medical Center, Dept. of Psychiatry Washington, DCManaged the registration process and admit new patients or residents into the medical facility.Scheduled patient appointments and rescheduled cancelled/no-show appointments.Accurately verified, registered, and updated patients demographics and insurance into hospitals database.Assisted in verifying responses that patient places on intake forms.Verified insurance eligibility and insurance authorizations for hospitalization or clinical procedures.Resume for Candidate's Name (page 2)Communicated with patients and/or their families regarding patients medical histories, physical and mental state, and special needs required by patient.Phoned patients to remind them of scheduled appointments.Navigated confidential, health-related messages into patients electronic medical records.Scanned and imported medical records, identification, insurance cards, and income statements.Accounts Payable Associate Lucky Dog, LLC, Hyattsville, MD March 2019 June 2019Paid invoices and obtained revenue by verifying and completing accounts payable and receivable transactions.Verified transaction details, prepared disbursements, and obtained authorization of payment.Computed charges and refunds identified delinquent accounts and insufficient payments, and prepared and mailed invoices.Collected revenue for delinquent accounts and notified customers of insufficient payments.Prepared financial reports by collecting, analyzing, and summarizing account information and trends.Maintained accounting ledgers by posting account transactions.Verified accounts by reconciling statements and transactions.Resolved account discrepancies by investigating documentation; issuing stop payments, payments, or adjustments.Maintained financial security by following internal accounting controls.Secured financial information by completing database backups.Maintained financial historical records by filing accounting documents.Contributed to team effort by accomplishing related results as needed.Medical Biller Doctors Community Hospital, Lanham, MD November 2018 December 2018Processed full-cycle billing for patients who received inpatient services.Assisted billing manager with accurate input of procedure charge codes and ICD-10 codes.Handled charge entry and posting of payments.Contacted patients to collect copayments and outstanding balances which increased hospitals revenue.Researched overdue patient accounts and monitored invoice activity.Contacted patients about delinquent account balances.Generated financial data reports and investigated problematic issues for hospital statistics.Followed up on insurance problems, helped resolve billing issues, and answered patient inquiries.Performed audits of patient accounts to ensure accuracy and timely payment.Accounts Receivable Associate Superior Concrete, Washington, DC July 2016 August 2018Ensured timely and accurate accounts receivable / records management to process flow of billing invoices.Provided relative accounting support and managed payments received.Demonstrated quality customer service in resolving inquiries for external vendors and internal departments.Prepared customer's statements, bills and invoices.Researched and analyzed accounts.Determined delinquent accounts, then contacted customers to secure payment(s) or to place on payment schedules.Initiated collection efforts to successfully boost collections from 0% to 100%.Edited invoices in order to prepare accurate monthly billing adjustments.Compiled data, and generated reports and statements (weekly and monthly) required by Finance department.Investigated and resolved billing and account discrepancies.Managed and resolved customer inquiries.Processed credit card payments, and prepared payments to be posted.Patient Registration Coordinator March 2006 July 2016Diamond Healthcare Corporation / MedStar-Washington Hospital Center, Washington, DCAdministratively supported Chairman, psychiatrists, and managers of Outpatient Behavioral Health Services.Managed front-desk: greeted patients at check-in/check-out, created charts, and status patient appointments.Accurately registered and updated patients demographics and insurance into hospitals database.Scheduled patients psychiatric, individual and group therapy appointments.Resume for Candidate's Name (page 3)Managed psychotherapists calendar and arranged meetings in Outlook.Answered multi-line phones, triaged calls, and routed time-sensitive messages to clinic personnel.Navigated health-related, confidential messages into patients Electronic Medical Records.Scanned and imported medical records, identification, insurance cards, and income statements.Communicated with patients about psychiatric appointments, individual therapy, and group evaluations.Registered and conducted intake of ex-offenders as patients from Bureau of Prisons and U.S. Probation programs.Accurately input procedure charge codes and ICD-10 codes to bill insurance plans for services.Compiled financial data reports and investigated problematic issues for accounting statistics.Contacted insurance companies to verify patients benefits and percentage of coverage.Processed Time-of-Service copayments and collected outstanding patient-account balances.Batched daily charges and payments and submitted bank deposits for reconciliation.Tracked managed care authorizations and referrals relating to billing for clinic services.Assisted with training new support staff to enhance their knowledge of office policies.Set-up templates and maintained daily schedules for psychotherapists.Sorted and distributed incoming and outgoing USPS/express mail.Education1985 Washington School for Secretaries, Washington DC1984 Eastern High School (graduate, H.S. Diploma) |
