| Candidate Information | | Title | Customer Service Administrative Assistant | | Target Location | US-SC-Columbia | | Phone | Available with paid plan |
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Click here or scroll down to respond to this candidate-Rsum-Tierra rileytierra1@D. gmail.Riley com1508 Hard Scrabble Rd Columbia, SC 29203 Phone PHONE NUMBER AVAILABLE / PHONE NUMBER AVAILABLE SUMMARY OF QUALIFICATIONSOrganized professional with the ability to multitask and successfully meet performance objectives. Excellent communication skills, strong work ethics and capability to work independently and within diverse teams. Exceptional ability to problem-solve, and work well with all levels of management. PROFESSIONAL EXPERIENCEAdministrative Coordinator I, SC Department of Juvenile Justice 01/2022 - 11/2023, Columbia, SC Under limited supervision of the Associate Deputy of Facility Programs, plan and directs administrative and support activities for the Director of Facility Programs and Office of Facility Programs (statewide). Provides direct support to the Facility Program Managers in developing and facilitating enhanced youth incentives and programming activities. Serves as the Administrative Assistant to the Associate Deputy and Director of Facility Programming. To include but are not limited to: filings, copies, monthly reports, coordinating support, preparing memos, composing/responding to correspondences, taking meeting minutes, creating excel spreadsheets and completing hiring packets. Facilitates and coordinates all purchase orders, requisitions and program finance transactions for Facility Programs. Maintains all records for the program's budget. Manages and maintains all Programming team reporting systems. To include but are not limited to: accountability reports, PbS report, behavioral management system data, monthly calendars, and timesheets. Handle all visitation requests (statewide)Individual Income Tax Examiner D, SC Department of Revenue 05/2014 to 07/2021, Columbia, SC Conduct routine audits of individual income tax returns and make decisions to determine appropriate action for outstanding discrepancies or issues. Acquire, apply, and maintain tax law knowledge necessary to become proficient in performing duties. Provide customer service to taxpayers, their representatives, and internal customers by telephone, e-mail, correspondence, and in-person interviews. Make recommendations and monitor system enhancements based on law changes, form changes, and to improve efficiency and accuracy. Achieved: Employee of the week, Achievement Award Bonuses, Spotlight Employee, Exceeded Expectations in Quarterly EPMSCustomer Service Representative, Virtual Business Office 07/2012 to 10/2013, Columbia, SCOperated standard office equipment, such as fax machine, copier, computer, phone, printer, etc.Demonstrated good judgment in assisting hospitals with medical bills/claimsContacted patients and insurance companies about unresolved medical bills/claimsUtilized strong oral and written communication skillsUsed proficiency in spelling, punctuation and grammarUsed proficiency in basic business mathHandled confidential or sensitive information with discretionDemonstrated strong organizational and analytical skills-References Are Available Upon Request--Rsum-Tierra rileytierra1@D. gmail.Riley com1508 Hard Scrabble Rd Columbia, SC 29203 Phone PHONE NUMBER AVAILABLE / PHONE NUMBER AVAILABLEResearched contracts for benefit analysisCustomer Service Representative, Blue Cross Blue Shield of SC 04/2011 to 06/2012, Columbia, SCOperated standard office equipment, such as fax machine, copier, computer, phone, printer, etc.Demonstrated good judgment in presenting benefit information to providersUtilized strong oral and written communication skillsUsed proficiency in spelling, punctuation and grammarUsed proficiency in basic business mathHandled confidential or sensitive information with discretionDemonstrated strong organizational and analytical skillsAssisted providers with insurance claims and eligibility for patientsWith medical codes researched contracts for benefit analysis Crew Leader, U.S. Census Bureau 04/2010 to 09/2010, Columbia, SC Oversaw team in canvassing and conducted interviews:Provide timely answers to questionnaires and assisted the team in completing neighborhoodsScheduled meetings with team everydayCashier and Customer Service, Piggly Wiggly 03/2005 to 03/2008, Columbia, SC Head Cashier and Customer Service Rep.Finalized merchandise purchases processing cash receipts, credit card, check and coupon paymentsResolved various merchandise & customer service issues, reviewing transactions and item availabilityMaintained clean environment for customersHomemaker/Student, South University 01/2008 to 09/2010, Columbia, SC RELEVANT SKILLSMicrosoft Office: Word, Excel, Outlook & PowerPoint; WPM 60 Sales OperationsCash-Handling ManagementAccountingInventory ManagementCustomer ServiceSales Training & CoachingClient Services RelationsFloor MerchandisingLegal Research & WritingEDUCATIONMasters in Criminal Justice - South University (2021) Bachelor of Science in Legal Studies South University (2013) High School Diploma W.J. Keenan High School (2007)-References Are Available Upon Request- |
