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Click here or scroll down to respond to this candidateCandidate's Name
HairstylistStreet Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEDedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.Employment historyHairstylist/Cosmetologist, Touched By Love HairStudio, Mar 2015 -PresentSchenectady, NY Welcome customers and identify their preferences by asking pointed questions Recommend hairstyles and haircuts according to customers' face shapes and tastes Wash, rinse and dry clients' hair using appropriate shampoos and conditioners (e.g. for oily hair or dry scalp) Cut, trim and shave hair using professional equipment Apply a wide range of hair coloring techniques, like highlights, ombre and balayage Create hairstyles for formal events and everyday looks, including braids, ponytails and buns Receptionist, Safe HomeCare, Jun 1994 - Oct2017Albany, NY Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Consumer ServicesSpecialist III, Maximus,Sep 2013 - Jul 2016Albany, NY Maintains updated knowledge of Insurance Affordability Programs and the information required for eligibility, including income rules based on Modified Adjusted Gross Income (MAGI) and other rules that will be used to determine eligibility for Medicaid, CHIP, APTC and the SHOP Exchange. Provide assistance to consumers seeking health care coverage including providing information on financial assistance programs and public health care programs. Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources appropriate.Certified NursesAssistant, Ellis Hospital,Jul 2011 - Aug 2013Schenectady, NY Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming. Maintained homelike environment for the residents. Protected and promoted resident rights and assisted in maintaining independence. Collects patient specimens and data, including vital signs, input/output and other delegated measurements.Debt ReductionSpecialist, Daly LawCenter, Jan 2000 - Mar2003Albany, NY Monitored payments due from clients and promptly contacted clients with past due payments. Researched and resolved accounts payable discrepancies. Handled collections for major, local and national client. Negotiation of clients accounts and to achieve settlements. Assisting clients in resolving credit issues as they occur. Informed customers in regards to account status and payment options. Sales/Customer Service,Time Warner Cable, Nov1996 - Mar 2000Albany, NY Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Employment history Accurately documented, researched and resolved customer service issues. Resolved service, pricing and technical problems for customers by asking clear and specific questions.EducationBishop Maginn High School, Albany, NY, Sep 1986 - Jun 1989 High School Diploma in Business/ArtCoursesCosmetologist, Feb 2015 - Mar 2016Cosmetology LicenseSkillsHair Styling Word Processing Pricing Accounts Payable Customer service Medical Billing Microsoft Outlook Google Suite Active Listening Time ManagementAdditional informationCertifications and LicensesTeaching CertificationAssessmentsCustomer service ProficientIdentifying and resolving common customer issuesFull results: ProficientAssessmentsVerbal communication ProficientSpeaking clearly, correctly, and conciselyFull results: ProficientAdditional Information Word processing Articulate and well-spoken [40] WPM typing speed Maintains confidentiality Advanced Excel spreadsheet functions Independent worker Insurance eligibility Works well under pressure Patient charting Medical terminology |
