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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Gaylord ParkwayPlano TXEMAIL AVAILABLEPHONE NUMBER AVAILABLE**Summary**Highly skilled Desktop Support professional with 8 years of experience in providing comprehensive technical support for PCs, networking, and POS systems. Adept at troubleshooting hardware and software issues, ensuring optimal performance and security. Strong background in high-security environments, ensuring adherence to strict security protocols and procedures. Proven ability to manage and resolve complex technical issues efficiently, with a focus on customer satisfaction.**Professional Experience**Desktop Support Specialist**Dell TechnologiesDallas Fort WorthDec/2022 Present- Provide technical support and troubleshooting for PCs, laptops, and peripherals for Dell clients.- Diagnose and resolve hardware and software issues, ensuring minimal downtime for end-users.- Manage and configure network setups, including LAN, WAN, and wireless networks.- Perform system upgrades and software installations, ensuring compatibility and optimal performance.- Maintain and update documentation for support processes and procedures.- Adhere to high-security protocols, ensuring data integrity and confidentiality.- Collaborate with cross-functional teams to address complex technical issues and implement effective solutions.Field Support Specialist II**CDK GlobalHoffman Estates ILOct/2019 Dec/2022- Provided first-level technical support for a diverse client base, resolving hardware, software, and network issues.- Supported Printers/Copier systems, ensuring smooth operation and quick resolution of technical problems.- Conducted routine maintenance and updates for client systems, enhancing performance and security.- Developed and implemented security measures to protect sensitive data and systems.- Trained and mentored junior support staff, fostering a collaborative and knowledgeable team environment.- Assisted in the roll-out of new technologies and system upgrades, providing support and training to end-users.IT Network Technician**Field NationDallas TXJune/2018 Oct/2019- Delivered technical support for desktops, laptops, and network devices.- Diagnosed and resolved technical issues remotely and on-site, ensuring high customer satisfaction.- Configured and maintained network infrastructure, including routers, switches, and firewalls.- Provided support for POS systems, including installation, configuration, and troubleshooting.- Implemented security protocols and best practices to safeguard systems and data.- Maintained accurate records of support activities and inventory management.**Education**Associate Degree Computer Programming **Nortwestern Business College**Chicago **[Nov/1987]****Certifications**- Dell Tech Field Support Certification- CompTIA A+ Certification- CompTIA Network+ Certification- Microsoft Certified: Modern Desktop Administrator Associate**Skills**- Technical Support and Troubleshooting- PC and Laptop Maintenance- Networking (LAN/WAN/Wireless)- POS Systems Support Level 2 (NCR)- OFFICE365 Suite- Software Installation and Upgrades- Citrix /MS Network Administrator- Documentation and Reporting- Team Collaboration and Mentoring |
