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Steven ButlerAnalystAs an Implementation Consultant/ analyst, I am responsible for the management and oversight of customer projects. Able to complete a project scope, coordinate training to include preparing clients for a successful maintenance/operation deployment while working with clients as well as internal resources to launch a project within a specified timeline, project hours, and budget. As a Consultant I own the customer experience and am responsible for facilitation of all communication through the phases of the project to ensure the successful delivery of all assigned projectsExperienceEducation2022 - 2023Conversion Tech Consultant,Narwal Inc/FISAnalyzed client business processes to propose optimal software applications for a unique requirement in UAT and production side of application.Have daily meetings with Scrum master during client and team facing meetings to discuss any technical issues which needed updating or preparation for troubleshooting and project add-ons.Interface frequently with service delivery teams for troubleshooting and client support.Guide clients through the implementation process, help understand configurations, and assist with custom configurations post-implementation.Installed system updates to address vulnerabilities and reduce security issues.Organized system operating procedures to strengthen controls.Developed diagrams to describe lay out for Unity's 800+ operational steps.2022  2022Branding Implementation Consultant, Modern HireTroubleshoot any issues that may arise during implementations process. Within UAT side of application.Generate and configure metadata information then send metadata URL to clients technical team. Assist clients with collection, loading, and configuration of data Structure metadata to retrieve coded information related to web authentication.Develop and direct software system testing and validation procedures, programming, and documentation.Maintain sales force app, each coexist with the modern hire application. Create branding configurations for clients on-demand interviewing implementation process.Upload client foyer and other digital content.Client facing with clients to explain the procedures of the branding process.Explain branding and IT specs process which included defining which recommendations are offered such as operating systems (windows/Mac) webcam, speakers and mic and keyboards). As well as server information like I.P addresses and Domain and outgoing ports to whitelist that will allow access to apps.Created clients branding applications interface which including creating the URLs host name, clients dashboard and the foyers(interviewing applications design - live interview or On demand interview and welcoming page, And realistic job preview ; from logo to coloring to videos and photos).Customize email templates and language resources, as well clients sandbox, UAT(practice apps).2021  2021Technical Consultant, FiservResponsible for transferring clients web hosting services from old server to new server within constraints that properly meet compliance.Review existing client's website IP addresses to prepare for deployment.Performed Networking and Infrastructure support, troubleshooting Windows PC's, Windows Servers. Support end users with MS Office, Desktop setups, Windows 10/11 support, antivirus and security, Email and Printers.Oversee modifications made to system parameters within client's test and production databases in preparation for live card services event.Applied scripts for use API to allow functional webpages.Maintained 200 records, logs and lifecycle documentation of clients work requests.Provide PC Maintenance, Help Desk Technical Support, LAN Support services and project work to support Clients in Sheboygan County and the surrounding areas.Conducts preventive maintenance, troubleshoots, and resolves problems; performs minor repairs to hardware, software, or peripheral equipment according to specifications.Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments also maintain and upgrade Firewalls, Switches, Servers and Cloud services.2019 - 2021Implementation Conversion Analyst, FISWorking directly with clients on their software/code integrations.Building out test system functionality that will increase the ease and speed of integration. Ensuring that clients adhere to best practices and industry standards.API experience with banks enabling systems to function properly.Used knowledge of SQL database query language to retrieve data in Oracle DB for seeing, changing, or deleting data.Through data analysis, product mapping and gathering forms and data files from customer and other requirements for software utilization.Discusses any software customization requirements with programming team.Reviews conversion results (reports, balancing, data load, software changes) with client to refine and confirm requirements.Creates data maps and transaction 100s of workflow documents showing exactly how every field of information will be converted then share those data maps with programmers, clients, and others as appropriate to ensure successful conversion.Responsible for conducting data analysis and software testing of online banking portals before program deployment, technical support for implemented software products.2019 - 2021Annuity Billing Specialist, Kelly Services/NWM Life InsuranceProcess field reps open cases for payments to client's IRA's Handles. Billing & Payment phone calls for 80% of Annuity line of business.Served as trusted advocate for Financial Representatives and partners.Educate clients and Financial Representatives on website and self-service capabilities.Prepared and updated vendor files, including tax and insurance information.Reconciled monthly statements and transactions to keep records accurate and current.2015 - 2017Desktop Support Specialist, Empower RetirementAdvanced analytical skills to troubleshoot IT desktop client issues, supporting multiple departments and various offices procedures.Troubleshoot operating system problems by monitoring appropriate queue for incidents assigned.Provides coordination with secondary support if necessary and closes incidents when problems are resolved to clients' satisfaction.Delivered on-site technical support following in house oracle implementation.Assist client's navigation through website for financial transactions and loan information.All information conveyed done in accordance with FINRA/SEC guidelines.Review and implement all new changes and plan updates.Directed account management and customer training on company technical software and tools for new accounts and new users.2003  2006A.A Business ManagementBryant and Stratton UniversitySkillsCreativityLeadershipOrganizationProblem solvingTeamworkContact2119 N Holton StMilwaukee, Wi 53212PHONE NUMBER AVAILABLEEMAIL AVAILABLE2012 - 2015Data Analyst, Wells FargoCoordinated and implemented network security measures to protect data.Completed quality assurance reviews to assess accuracy of data and validate results.Verified and updated account information in company computer system.Developed, updated and optimized business intelligence resources.Maintained quality levels above prescribed minimums to support team productivity and efficiency.Drafted reports to inform upper management and stakeholders.Maintained records by creating monthly reports, closing terminated records and performing chart audits.Plan decision-making, improve efficiency, enhance customer experiences, and manage risks by interpreting complex data sets. Success in data analysis demands a blend of technical by data cleaning and statistical analysis.2006 - 2012Financial Analyst, BMO Harris BankTracked data problems and analyzed information to find company financial trends.Conduct month-end close activities and prepare accurate financial reports.Coordinated strategic flow of business intelligence data to users.Review and reconcile financial statements and balance sheets.Analyze and perform inventory reconciliations and physical inventory assessments.Managed projects and serve as primary liaison between client and multiple internal groups to clarify goalsand meet quality standards and deadlines.Assist in the annual budgeting process and quarterly forecasting.Used oracle accounting software to track and evaluate account information.Serve as a backup for Accounts Payables and Receivables, including collections.Upheld privacy and security requirements established by FDIC regulatory agencies.Create and support a cycle count program for inventory management.Manage capital appropriations requests, fixed asset management, and project cost tracking.Develop and maintain financial processes and procedures for efficiency and accuracy.Identify opportunities for continuous process improvements.Conduct ad hoc financial analysis as needed and perform other duties as assigned.