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Title Customer Service Collections Specialist
Target Location US-TX-San Antonio
Phone Available with paid plan
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Candidate's Name
Street Address  Parkdale Apt 3004San Antonio Texas Street Address  Home/Mobile: PHONE NUMBER AVAILABLEOBJECTIVE:A challenging position within a company offering advancement opportunities upon merit.WORK EXPERIENCE:Tax Preparer Jackson Hewitt- Seasonal. San Antonio, TX. Dec 2014- PresentlyCONNS APPLIANCES Collections Specialist Dec 2013 - Dec 2014As a Collection Specialist contacts Conn's customers with delinquent credit accounts in order to determine the reason for delinquency and worked with the customer to develop a solution that brings their account current. Educated the customer on potential solutions and use appropriate negotiation techniques necessary to solve the customers' delinquency status. Excellent communication skills and used Conns Collection strategies. Fast paced.Hyatt Hill Country & Spa Resort - San Antonio, TX 5/2011- 6/2012 Server/IRD RJ Hemberger Manager 210-647-1234Responsible for assisting the food server in serving the guest. Maintained communication skills as well as the ability to lift, pull and push moderate weight . Worked with continual customer contact. Took order with proper phone etiquette. Responsible for product knowledge and menu for all restaurants along with prices. Required Hotel knowledge to direct guest appropriately and reservations. Directed each order out to each server evenly. Took orders for Amenities, making sure they are upon arrival for all special guest. Customer Service is a must. Collected cash and giving correct change.BAMC 10/2010-01/2011AMTEX Technology-Food Service Worker Jennifer Clark Manager 210-916-1642Understood food preparation and safety instructions. Operated large and small kitchen equipment and tools. Prepared and assembled food products,Hot items, sandwiches, fruits, vegetables, salads, other side dishes, and beverages. Performed cutting, scraping, chopping, diving, and peeling. Operated cash registers, changes printer paper for cash registers, and counts/verifies cash. Stocked, organized, sets up, cleaned, and maintains the work area prior to, during, and after scheduled hours of operation. Ensured equipment was properly sanitized and operational, and food and nonfood supplies are available Replenished condiments, silverware, trays, glassware, plates. Required to lift or move objects weighing up to 60 pounds. Verified diner eligibility and category by asking for And checking documents such as ID card, meal card, patient arm band, military rankest. Operated electronic cash register with accuracy and speed in totaling items purchased, collecting cash and giving correct change.BAMC. 7/2010 -10/2010 Food Service Jennifer Clark Manager 210-916-1642Understood food preparation and safety instructions. Operated large and small kitchen equipment and tools. Prepared and assembled food products, Hot items, sandwiches, fruits, vegetables, salads, other side dishes, and beverages. Verified diner eligibility and category by asking for And checking documents such as ID card, meal card, patient arm band, military rankest. Operated electronic cash register with accuracy and speed in totaling items purchased, collecting cash and giving correct change. Performed cutting, scraping, chopping, diving, and peeling. Operated cash registers, changes printer paper for cash registers, and counts/verifies cash. Stocked, organized, sets up, cleaned, and maintains the work area prior to, during, and after scheduled hours of operation. Ensured equipment was properly sanitized and operational, and food and nonfood supplies are available Replenished condiments, silverware, trays, glassware, plates. Required to lift or move objects weighing up to 60 pounds.Hyatt Wild Oak Ranch- 5/2005 - 5/2006 San Antonio US TX ServerRob Snyder-Manager, 210-647-9322Checked patrons identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Portrayed excellent customer service skills. Retrieved patrons food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff. Checked with customers to ensure that they are enjoying their meals and took any actions to correct any problems.Served food or beverages to patrons, and prepare or serve specialty dishes at tables as required. Removed dishes and glasses from tables or counters, and take them to kitchen for cleaning. Presented menus to patrons and answer questions about menu items, making recommendations upon request. Informed customers of daily special.( DECA)Defense Commissary Agency HQ Kelly USA- 6/2004 - 5/2005 Sandra Myers-Budget Officer, PHONE NUMBER AVAILABLESan Antonio, Texas US Clerical Assistant Maintained records of items received, stored, issued, and returned, and filed catalog cards according to system used. Performed clerical activities such as filed, typed, Word processed, photocopied and mailed out material, and sorted mail. Served as the primary point of administrative support for a high ranking official within the agency. Controlled the official's schedule, responded to and coordinated correspondence, tracked and follow-up, on project deadlines, arrange for briefing materials, and organized meetings and conferences. Office Automation and Proper phone etiquette.HEB GROCERY- 11/1999 to 10/2003. San Antonio US TX - CASHIER. Oscar Garza-StoreDirector, PHONE NUMBER AVAILABLEReceived payment by cash, check, credit cards, vouchers, or automatic debits. Issued receipts, refunds, credits, or change due to customers. Resolved customer complaints. At the end of the shift, turns in sales records, money, customer checks, or charge slip and accounted for all moneys and items sold. Worked in other departments including Bakery, Deli, Business Center, and Seafood. Provides excellent service and customer interaction. Demonstrates suggestive selling techniques. Bags groceries for customers. Monitors and manage potential front-end shrink. Makes change and keeps an accurate till. Answers product related questions for customers. Ensures company food safety and sanitation expectations.EDUCATION:Northwest Vista Community College (08/28/2002 - Still Attending) San Antonio, TexasDegree : Associates of ScienceGPA: 2.9 Hrs: 48Sandra Day O'Connor (08/1999 - 05/2002) Helotes, Texas Diploma GPA: 3.0AWARDS/CERTIFICATES/LISCENSEMay2000-Awarded Outstanding Customer Service- HEB Grocery.March 2000-Awarded for AcademicAchievement- Sandra Day O'Connor High SchoolJune 2002-Academic Scholarship- NWV collegeMarch 2012- TABC Certified.Aug 2008-Jan 2009 Project Quest. San Antonio, TX Program completedSept 2020- Expires Sept2024. State of Texas- Notary Public.PTIN- Expires Dec 2023

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