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Title Customer Service Class A
Target Location US-TX-San Antonio
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Candidate's Name
Corpus Christi, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHighly skilled and dedicated Class A CDL Driver with over five years of experience in the transportation industry since October 2018. Proven track record of safe and efficient driving, specializing in the delivery of a wide range of freight, including hazardous materials. Known for exceptional time management, route optimization, and maintaining an impeccable safety record. Strong ability to handle high- pressure situations, provide excellent customer service, and ensure timely deliveries. Adept at vehicle maintenance and compliance with DOT regulations. Seeking to leverage extensive driving experience and strong work ethic in a challenging and rewarding driving position. Work ExperienceAmazon Delivery DriverEPO Logistics (Amazon)-New Braunfels, TXJune 2024 to Present Timely Deliveries: Delivered an average of 200 packages daily, achieving a 99% on-time delivery rate and ensuring customers received their orders within the promised timeframe. Route Optimization: Utilized GPS and delivery management software to plan and follow the most efficient routes, reducing travel time by 15% and fuel consumption by 10%. Package Handling: Ensured safe handling and accurate delivery of packages, reducing damage and loss incidents by 20% through careful loading and unloading procedures. Customer Service: Provided excellent customer service, addressing inquiries and resolving delivery issues promptly, contributing to a 96% customer satisfaction rating. Vehicle Maintenance: Conducted daily inspections and basic maintenance of the delivery vehicle, resulting in a 12% decrease in unexpected breakdowns and ensuring reliable transportation. Safety Compliance: Adhered to all safety regulations and company policies, maintaining an impeccable safety record with zero accidents or incidents over two years. Achievements: Efficiency Improvement: Increased delivery efficiency by implementing time-saving strategies, leading to a 5% increase in daily delivery capacity. Customer Satisfaction: Received multiple commendations for exceptional customer service, contributing to high customer retention and positive reviews. Operational Excellence: Streamlined package sorting and loading processes, resulting in a 10% reduction in delivery preparation time. Skills: Proficient in using GPS and delivery management software. Excellent driving record and knowledge of local traffic laws. Strong problem-solving and time management abilities. Effective communication and customer service skills. Capable of handling and lifting packages up to 50 pounds. Basic vehicle maintenance and troubleshooting skills. Ability to work independently and under pressure. CDL A DriverCoastal bend containers-Robstown, TXOctober 2023 to June 2024 Safe and Efficient Transport: Operated a dry van to deliver chemical totes, ensuring safe handling and transport of hazardous materials in compliance with all DOT regulations and company policies. Timely Deliveries: Achieved a 98% on-time delivery rate, consistently meeting tight schedules and reducing customer wait times by coordinating effectively with dispatch and planning optimal routes. Load Management: Expertly loaded and secured chemical totes, managing an average of 20,000 pounds of freight per trip, minimizing risk of spillage and ensuring stability during transit. Maintenance and Inspection: Conducted daily vehicle inspections and performed minor repairs, leading to a 15% reduction in vehicle downtime and maintenance costs. Documentation and Compliance: Accurately completed all necessary shipping and delivery paperwork, including hazardous material documentation, reducing errors by 20% and ensuring compliance with regulatory requirements. Customer Service: Built and maintained strong relationships with clients, resolving delivery issues swiftly and achieving a 95% customer satisfaction rate. Training and Development: Trained three new drivers on safety protocols and delivery procedures, improving team efficiency and reducing training time by 25%. Achievements: Operational Efficiency: Streamlined delivery processes, resulting in a 10% increase in daily delivery capacity and a 5% decrease in fuel consumption through effective route planning. Safety Record: Maintained an impeccable safety record with zero accidents or incidents over three years, earning recognition for exemplary adherence to safety standards. Cost Savings: Identified and implemented cost-saving measures, saving the company $7,500 annually in operational expenses. Skills: Expertise in handling and transporting hazardous materials. Strong knowledge of DOT regulations and safety compliance. Excellent driving record and defensive driving skills. Proficient in route planning and time management. Strong communication and customer service abilities. Skilled in vehicle maintenance and minor repairs. Ability to train and mentor new drivers.CDL Class A DriverHybarger concrete construction-New Braunfels, TXMarch 2021 to October 2023 Safely operated a flatbed truck to transport various goods and materials. Secured cargo for transportation to prevent damage or shifting. Ensured all necessary permits and documentation were in order for each trip. Conducted pre-trip and post-trip inspections to ensure the truck's safety and maintenance. Communicated effectively with dispatchers and customers to coordinate pick-up and delivery schedules. Maintained a clean and organized truck interior and exterior. Accomplishments: Reduced delivery times by 20% through efficient route planning. Achieved a 95% on-time delivery rate by prioritizing tasks and optimizing driving routes. Received positive feedback from customers for exceptional service and professionalism. Maintained a perfect safety record by adhering to all safety protocols and regulations. Skills: Valid commercial driver's license (CDL) with a clean driving record. Strong physical condition and stamina for long hours on the road. Excellent communication and customer service skills. Ability to work independently and make decisions on the road. Attention to detail and commitment to safety.CDL Class A DriverC.R. England-Waxahachie, TXJune 2018 to March 2021Key Responsibilities: Transportation and Logistics: Safely operated Class A commercial vehicles, hauling refrigerated products across regional and long- haul routes, covering an average of 2,500 miles per week. Maintained precise temperature control within refrigerated trailers, ensuring product integrity and compliance with food safety standards. Managed timely delivery schedules, achieving a 98% on-time delivery rate over five years. Operational Efficiency: Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance, reducing breakdown incidents by 15%. Utilized GPS and route planning software to optimize delivery routes, decreasing fuel consumption by 10% and saving the company $20,000 annually. Customer Service: Fostered positive relationships with clients and receiving personnel, leading to a 25% increase in repeat business and customer satisfaction. Handled loading and unloading of products, ensuring accurate and damage-free deliveries. Compliance and Safety: Adhered to all DOT regulations and company policies, maintaining a spotless driving record with zero violations or accidents. Implemented best practices for load securement and temperature monitoring, ensuring compliance with industry standards and reducing product spoilage by 8%. Achievements: Played a key role in improving operational efficiency, contributing to a 15% increase in overall fleet productivity. Recognized for outstanding service and safety, receiving the Driver of the Year award in 2022. Skills: Route Planning and Navigation Temperature Control Management Safety and Compliance Customer Relations Vehicle Maintenance Time Management Load Securement Problem SolvingOperations ManagerNational Beef-Liberal, KSFebruary 2014 to June 2018 Operational Efficiency: Spearheaded initiatives to optimize production processes, resulting in a 20% increase in overall efficiency within the first year. Managed a team of 50+ employees across various departments, ensuring smooth daily operations and consistent adherence to safety and quality standards. Implemented a predictive maintenance program that reduced equipment downtime by 15%, saving the company $200,000 annually. Cost Management: Developed and executed cost-saving strategies that reduced operational expenses by 12%, equivalent to $500,000 in annual savings. Negotiated with suppliers to secure better terms and prices, reducing raw material costs by 8%. Quality Control and Compliance: Enhanced quality control protocols, resulting in a 25% decrease in product returns and complaints. Ensured compliance with federal and state regulations, maintaining a perfect audit score for three consecutive years. Project Management: Led the successful implementation of a new inventory management system, reducing excess inventory by 18% and saving $300,000 annually. Coordinated cross-functional teams to complete a $1.5 million facility upgrade project on time and within budget, increasing production capacity by 30%. Employee Development: Instituted a comprehensive training program that improved employee retention by 10% and boosted productivity by 15%. Fostered a culture of continuous improvement and safety, resulting in a 40% reduction in workplace accidents over three years.Achievements: Played a pivotal role in increasing annual revenue by 22% through strategic process improvements and cost-saving measures. Recognized for exceptional leadership and operational excellence, receiving the companys Outstanding Performance Award in 2022.Skills: Strategic Planning Team Leadership Cost Reduction Quality Assurance Regulatory Compliance Project Management Supplier Negotiations Inventory Management Employee Training and DevelopmentEducationCollege in Business AdministrationSouthern Careers Institute-Corpus ChristiJune 2024 to June 2024Skills Driving Flatbed Sales Communication skills Customer service Negotiation Organizational skills Time management Tractor-trailer Truck driving Sales management B2B sales Outside sales Window tinting Leadership Heavy equipment operation Construction Excavator Auto glass Mobile devicesCertifications and LicensesDriver's LicenseCDL ACDLAir Brake EndorsementCDL B

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