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Click here or scroll down to respond to this candidateCandidate's Name
CSR Fifth Third BankKendallville, IN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCSR - Customer Service Representative5/3 Bank - Angola, INJuly 2023 to Present Assist customers with bank transactions Deliver outstanding customer service Pause, listen and answer customer inquiries and concerns Balance drawer and complete necessary daily paperwork Continued compliance through training and assessments Complete daily phone calls and also answer incoming customer calls Schedule appointments for customers with a banker Staying calm in a fast paced (at times hectic) environment Part Time ManagerMaurices - Angola, INAugust 2022 to July 2023 Be an inspiring and upbeat team leader for stylists on shift Assist customers with choosing products and assisting with finding items in their specific size and styles Attend the fitting rooms while customers are in them to see if they would like anything else/something different Be an excellent listener to co workers and customers Complete opening/closing paperwork and procedures Notify incoming shifts of the events that day Light housekeeping Restock products as needed Reset store when advised Have fun!VICE PRESIDENT OF FACILITY OPERATIONSA-1 Production - Kendallville, INOctober 2010 to March 2019CULTURE* Fostered positive work environment with a passion for collaborative efforts which increased customer satisfactionand decreased scrap rate.* Facilitated team building activities that increased workers' satisfaction* Achieved 85% retention rate* No employee write ups in last 5 years under my supervision ACCOUNTING* Increased corporate cash flow by 5%* Identified utility company's $600 monthly overcharge* Reorganized and established identification system for records according to retention schedule* Managed weekly payroll for staff of 18* Oversaw accounts payable/receivable* Proficient in JobBoss/Exact SoftwareHUMAN RESOURCES* Created positive work environment that is demonstrated by* Managed entire onboarding process for new hires.* Ensured OSHA Guidelines were followed.* Maintained "Open Door" policy to encourage open communication work environment. QUALITY* Implemented ISO9001:2008 Quality System* Created standardized ISO procedures* Initiated and completed corrective actions* Created inspection paperwork for 1st piece inspection (immediately after setup) and multi piece inspection(generally every hour depending on complexity of the part) for each shift* Taught employees how to utilize the ISO system* Extremely proficient with the following quality and inspection equipment: OD Micrometers, ID Micrometers, PinMicrometers, Thread Pitch Micrometers, Step Depth Micrometers, Scale, Optical Comparator, Surface Tester,Rockwell Hardness Tester, Comtor Gage, Bryant Gage, Gage Blocks, Dial Bore Gage, Sunnen ID Gage, Light/Shadow Gage* Excellent at reading blueprints* ISO audit prep1 PageKENDALLVILLE, IN 46755 EMAIL AVAILABLE PHONE NUMBER AVAILABLE SHIPPING AND RECEIVING* Collaborate with packaging companies to come up with creative solutions to ship customer product* Get shipping quotes from logistics companies to find the best price for our customers* Train employees to have "perfect packaging" every time for every part and every customer Purchasing* Calculate amount materials needed for each customer order* Send out RFQs to multiple material suppliers to find best price* Check material specifications in the quote to ensure correct items are being purchased* Gained knowledge about all materials it takes to manufacture a customer part from start to finish Community Outreach* Donated to the Kendallville Public Library summer writing programs* Donated to the Noble County Sheriffs Department youth fishing program* Member of Kendallville Chamber of Commerce* Kendallville Parks Department volunteer* Big Brothers Big Sisters lunch buddy, going on fourth year with my little Sales and Marketing* Cold Calling* Maintain existing customer relationships by creating "partnerships"* Acquire new customers and retain business* Come up with new ideas for promotional material* Quote new parts/jobs for existing and potential customers* Answer any customer questions and/or concerns during all stages of manufacturing their product EducationHigh school or equivalent in GeneralEast Noble High School - Kendallville, INMay 1996 to June 2000Skills Customer Service Excel Phone Etiquette Micrometer Calipers Bore Gauges Manufacturing Quality Inspection Blueprint Reading ISO 9001 Quality Control Accounts Receivable Office Management Purchasing Quality Management Human Resources Communication skills Leadership Cashiering Pricing Sales Customer service Time management Retail math Customer relationship management Cash register Order entry Presentation skills Banking Relationship management Negotiation Customer acquisition Debits & credits Accounts receivable Leadership Analysis skills Cash handling Accounting Clerical experience Bank Secrecy Act Financial servicesCertifications and LicensesDriver's License |
