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Click here or scroll down to respond to this candidate1Candidate's Name
Java Full-Stack ProgrammerPHONE NUMBER AVAILABLE EMAIL AVAILABLEWORK PROFILENavy Veteran that transitioned into Technical Support then Full-Stack Development. Hardworking, knowledgeable, and dedicated employee. Fit for any work environment and welcomes all challenges. KEY EXPERTISE Network Systems Computer Hardware Java JavaScript React SQL Git Chat Technical Support Expert Knowledge of MS Word, Excel, PowerPoint, &SharePoint VMWare Support Salesforce Support Spring Boot MS Outlook Support Payroll ManagementWORK EXPERIENCE & TRAININGSkillStormFull-Stack Java14 Weeks 2023Bank of AmericaTechnical SupportOctober 2020- November 2022KEY ROLES-Servicing Customers VPN/Access Issues-Troubleshooting issues with Customer Accounts (WebEx, SharePoint, Internet, Shared Drive)-Remote connection/Remote Desktop restoration (VMware/Citrix)-Corp Phone and Token Administration-Providing over the phone support and walk-thru problem resolution with customers-Technical support for customers over the phone-Draft, submitting, and working troubleshooting tickets-Chat tech support specialistCitibankCall Center Representative/SalesFrom October 2018-April 2020United States Navy (Active Duty)Administrative ManagerFrom December 2008 To February 2018SKILLS/TrainingA. Java Developer - Inventory Management Full Stack Application Worked as a member of a team to complete a full stack inventory management application. The app provides a company the ability to create, read, update, and delete items from the system and have the items stored in a database. The app covers edge cases through input validation, boundary checking, and unit testing. The app itself was built using Java Spring Boot, React, and MySQL. Developed a full stack CRUD application using Spring Boot and React Followed proper REST principles when designing the API endpoints Coordinated with teammates to complete project deliverables Displayed dynamic data from a database using Axios Saved data using MySQL and Spring Data JPA2B. Personal Portfolio WebsiteWorked individually to complete a personal portfolio website using HTMLS, CSS. The site features information about my personal and professional background. To stay organized, I leveraged the version control software of GitHub. Structured web page using HTMLS Designed using CSS3 and modem flex boxes Maintained project using Git Implemented responsive design through Bootstrap 5 C. Technical Support Experienced and knowledgeable information technology professional with 3+ years experience. Perform diagnostics and troubleshooting of multiple issues, document help desk tickets/resolutions, and maintain equipment inventory lists.D. Customer Service As call center rep, serviced over 600 calls a month 95-110% Ticket to Call, 98% First Call Resolution Provided immediate support and troubleshooting assistance across various platforms. D. Training Coordinator As Training Coordinator, facilitated the training for over 200 personnel to ensure all annual training was completed with 100% completion. Managed the completion of training to include: scheduling, venue, facilitators, attendance, and electronic tracking of all training required.E. HR Management Served as the Indoctrination Coordinator, onboarding program for over 600 personnel coming in and out, ensuring personnel were properly trained prior to starting jobs and administrative paper work was completed. As HR Manager, ensured all hires had the skills required to perform assigned jobs and were in the appropriate billet. Certifications & Training ITIL 4 Computer Operations (2000 HR Certification) Customer Service (US Navy) Correspondence (US Navy) Security Manager (US Navy) Administrative Manager (US Navy) EDUCATION WGU (2024 in progress) Bachelors in Software Engineering AWARDS Employee of the month Bank of America (5 times) 4 Navy and Marine Corps Achievement Medals 5 Navy Sailor of the Quarter Awards 5 Flag Letters of Commendation |
