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Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEHighly accomplished, retired Senior Business and Sales Operations Manager with extensive experience in customer serviceExceptional team leader and player, with proven ability to work with diverse clients and team membersLogical problem solver, with well-developed interpersonal and communication skillsWell organised with strong attention to detailPositive, Versatile, Energetic and Resourceful.Skills & Achievements Proven ability to build and develop solid, sustainable relationships with internal and external customers Extensive record of successful Business Partnering being able to adapt my style and role to complement organizational objectives Proven ability to align the company strategies with sales in understanding customers needs Adaptable to meet varied customer needs and workload demands Major influence on best practice and operational excellence Career HistoryEMC Computer Systems 1992-2017Senior Finance and Sales/Business Operations Manager- Middle East. Dubai UAE.Promoted 2013-2017o Senior member of the Finance & Business operations team supporting Senior and Executive sales management in TEEAM region. (Turkey Eastern Europe Middle East and Africa) o Provided in-depth support to the Business Operations, with a Revenue booking target in excess of $1bn across 5 key pillars and a headcount in excess of 1400. o Developed, built and positioned the Business Organisation structure to support growth across 5 key corporate pillars, delivering growth from $725m to $1bn over 3 years. o Designed, initiated and implemented an indirect sales program with strategic and on- boarded partners through executive briefing centres in Ireland and UK, identifying business growth opportunities which generated 10% growth in the business. o Presented key business metrics, performance and YTD goals to executive management team highlighting risks and opportunities.o Worked closely with all relevant stakeholders to reduced field inventory exposure, 58% reduction straight to the bottom line, through in-depth analysis and action led focus. o Successfully supported sales to close multiple significant Global deals for the region, working seamlessly with Global account team, Legal, Tax, Compliance, Corporate Finance, Procurement, Professional services, Customer Service and the Partner support centre. o Selected as key member of the hiring and training panel for new hires in the Business Operations leadership program (BOLD).Senior Business Ops Manager Intl Product Operations EMC IrelandPromoted 2001-2013o Led Business Operations Team, delivering key strategic and tactical support to Global Sales and Customer Operations organisation, coordinating product planning, execution and order fulfilment.o Consistently met and regularly exceeded all corporate targets by minimising quarterly backlog, in a highly fluctuating market.o Managed Corporate Product Plans through close engagement with Field sales Ops across all 3 Intl Theatre, Manufacturing and Fulfilment sites. o Mitigated revenue risk by successfully interrogating forecast data, recalibrating the business plan and in one quarter, delivering an additional dollars in revenue. o Resolved critical customer escalations, including impact of tsunami in Thailand 2004, which significantly impacted Global Disk Drive supply.o Hired and developed strong dynamic team to deliver exceptional support Intl Field Inventory Manager - Ireland Promoted 1999-2001 o Selected to take on new role initiating a reporting Program for Senior Management and Theatre leads to track Field Inventory costs.($60-70m) o Successfully delivered $30m OST in 6 months after numbers surged to $100m across Three Intl Theatres post dot.com bubble burst.Education & TrainingDeveloping Capacity to Think Strategically EMC 2016 Managing Stress of Organizational Change EMC Dubai 2016 Developing Self Presence Jo Ouston School of Training, London 2015Headhunt-Proof your Team (EMEA) EMC Dubai 2015Salesforce.com EMC Ireland 2010-2011Senior Manager Essentials (Proficiency) EMC Ireland 2009 Managing with Dignity and Respect EMC Ireland 2009 Developing a Global Mind-set EMC Ireland 2007Facilitating Six Sigma Training Teams EMC Ireland 2006 Sustaining High Performance IMD Lausanne Switzerland 2006 Six Sigma Advocate Training EMC Ireland 2005Performance Management EMC Ireland 2004Competency Based development planning EMC Ireland 2004 Effective Hiring Proactive Management 1999ISO9000 - Quality systems Auditor training Kevin Kenneally and Associates 1996 Supervisory Development Program Proactive Management 1995 Team Leading Skills IMI Dublin 1993Front Line Management for Supervisors IMI Dublin 1992 Continuous Improvement Leadership EMC Ireland 1992 Diploma In Business Studies University Of Limerick, Ireland 1991 InterestsTravel, Cooking, Reading and SportsGolf, Rugby, Gaelic Games; Hurling and FootballRepresented County Cork at Minor, U21 and Senior level HurlingWon All-Ireland Senior Hurling medals, 2 Munster Senior Hurling medals, a National Hurling League, Inter-Provincial Hurling and a Junior All-Ireland Gaelic Football medalMember of the Cork Senior Hurling Management team for 3 years References Available Upon Request |
