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Click here or scroll down to respond to this candidatePROFESSIONAL SUMMARYSKILLSEXPERIENCECandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Harper Woods, Mi Dynamic healthcare professional with a robust background in clinical practice and healthcare management. Adept at leveraging critical thinking, consulting, and diagnostic skills to drive organizational success and innovation. Passionate about utilizing management expertise and clinical experience to bring a fresh perspective to the healthcare industry. Eager to collaborate with forward-thinking organizations committed to excellence and continuous improvement.Critical Problem Solving Staff ManagementVerbal and Written Communication Customer Relationship Management Contract Development and Management Process Improvement Hbox, Inc.October 2023 - PresentREGIONAL CLINIC OPERATIONS MANAGERMentored and trained new employees on companypolicies and procedures.Managed daily operations including schedulingand budgeting, exhibiting excellent multitaskingcapabilities.Increased patient enrollments by 85% across 17Pulmonary and Cardiology clinics in Michigan.Lead and managed development efforts andrelationships with new or existing Pulmonary andCardiologyClinics.Overseen multiple clinic's economic activities
billing claims generated across existing programsandnew programs, expense tracking of resources andkits, and revenue generation to ensure growth andnancial protabilityDeveloped and implemented strategies to optimizepatient ow for enrollmentDMC, Children's Hospital of MichiganAugust 2023 - December 2023AMBULATORY INTERNGained experience, exposure and knowledge ofcareer-specic procedures and systems.Developed strong organizational and timemanagement skills by completing multiple taskssimultaneously.Demonstrated ability to take initiative and workindependently on assigned projects.Worked closely with registration, billing/insurance regulations, state and federal inspectionrequirements, and patient/employee satisfaction.Created and implemented strategies thatincreased patient/employee satisfaction scores by20% with Emergency Department.EDUCATIONDMC, Children's Hospital of MichiganSeptember 2022 - November 2023OPERATIONS MANAGERResolved customer issues quickly andprofessionally while maintaining high customersatisfaction ratings.Managed the daily operations of multipledepartments like OR, Emergency Department, ectto maximize efciency.Developed talented team, participating in hiring,coaching, and performance managementprocesses.Maintained accurate inventory records whileensuring optimal stock levels at all times.Developed and maintained relationships withcustomers and vendors for successful projectcompletion.Henry Ford HealthDecember 2021 - September 2022PATIENT ADVOCATEUtilized excellent interpersonal skills to buildtrusting relationships with patients and families. Facilitated communication between patients andhealthcare providers to ensure positive outcomes.Demonstrated strong organizational skills,including maintaining accurate records, scheduling appointments, and managing client les.Conducted follow-up interviews with clients afterthey received treatment or been discharged from ahospital setting.Developed comprehensive knowledge of thehealthcare system, insurance plans, and legalregulations related to patient rights.Henry Ford HealthMarch 2021 - December 2021NURSING SCHEDULERResolved conicts between staff members relatedto working hours, vacation times, using effectivenegotiation techniquesAnswered telephones and directed calls toappropriate staff.Resolved conicts between staff members relatedto working hours, vacation times, using effectivenegotiation techniques.Performed clerical duties associated with thestafng and scheduling of all nursing personnel in accordance with standard operating procedures.Henry Ford HealthJune 2020 - March 2021PATIENT SAFETY ATTENDANTProvided emotional support for patients who aredealing with difcult life circumstances.Utilized effective communication skills wheninteracting with patients, families, and staffmembers.Observed changes in behavior or physicalcondition of patients and reported any concerns to supervisors or healthcare providers promptly.Effectively managed challenging behaviors throughde-escalation techniques.Responded quickly to emergency situations usingestablished protocols while remaining calm underpressure.Monitored patient movement within the facilityand escorted them as needed.REFERENCESRegis College December 2023MASTER OF SCIENCE (M.S.) IN HEALTH ADMINISTRATIONRochester University December 2020BACHELOR OF ARTS (B.A.) IN BUSINESS ADMINISTRATION References available upon request |
