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Employment historySenior Collections Representative Jul, Street Address  - Apr, 2023Police and Fire Federal Credit UnionImplemented credit control procedures and strategies to maximize collections and minimize losses for Police and Fire Federal Credit Union as a Senior Collections Representative.Improved collection processes to maximize recovery rates and minimize delinquencies, utilizing industry best practices and technology solutions. Analyzed data to identify trends and patterns in delinquency rates and develop strategies to address and reduce high-risk accounts Provided training and coaching to junior collections representatives to improve their skills in credit control procedures and maximize collections. Implemented strategies to promote financial literacy and educate members on responsible money management.Assist in the development and implementation of new collection strategies and procedures to optimize recovery rates and minimize losses. Accounting Assistant Oct, 2019 - Jan, 2020Hampton Behavioral Health CenterAssist in the preparation of financial statements and reports Provide support and assistance to the Accounting Manager in preparing financial statements and reports for analysis and review by senior management.Identify cost-saving opportunities and recommend strategies to improve financial performanceSuggest and implement process improvements to streamline accounting procedures, reduce errors, and increase efficiency. Khadria PowellCollections RepresentativeResults-oriented Collections Representative with 10+ years of experience in corporate and consumer collections. Consistently promoted and ranked in the top tier for performance. Outstanding communication skills with the ability to articulate effectively with clients, peers, and superiors. Strong analytical skills and knowledge in computer-based systems to maximize job performance. Keen ability to multi-task and manage priorities while maintaining a sense of urgency to meet customer needs. Experienced in call center supervision and recognized for providing efficient and long term solutions.Bordentown, NJ, United StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsExcelQuickBooksNegotiationProcess ImprovementDelinquency AnalysisTraining and CoachingEmployment historyCollection Specialist Jan, 2015 - Dec, 2018Hann Financial Subsidiary of BB&T BankAnalyze customer accounts to identify trends and patterns in payment behavior, allowing for proactive collection strategies to optimize recovery rates and minimize delinquencies.Identify potential fraudulent activities and report them to the appropriate department for further investigation Utilize advanced data analysis techniques to identify opportunities for process improvement and optimize collection strategies. Develop and implement training programs for new collection specialists to ensure they understand collection policies, processes, and systems, and are equipped to handle customer interactions effectively. Monitor and evaluate collection performance metrics to identify areas of improvement and implement strategies to increase collection efficiency and effectiveness.Customer Care Team Lead Jul, 2014 - Dec, 2014Philidor PharmaceuticalsDevelop and implement customer care training programs to enhance team performance and improve customer satisfaction Lead and motivate the customer care team to provide exceptional service and achieve performance targets Collaborate with cross-functional teams to identify and implement process improvements for enhanced customer service Supervise and provide guidance to customer care team members for efficient handling of customer inquiries and resolution of issues Collections Representative Mar, 2008 - Jul, 2014Oxford Law Office LLC.Implemented a new software system to streamline the collections process, resulting in a 20% reduction in outstanding balances and improved efficiency.Conduct regular training sessions for collections representatives on legal regulations and effective collection techniques. Analyze data and trends to identify patterns in payment behavior and develop targeted collection strategies Maintain accurate and up-to-date records of all customer interactions and collection activities EducationHigh School Diploma 1994 - 1998Highland Park High School at Highland Park New Jersey 08904 1998 - 2002New Jersey Institute of Arts & Humanities