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Title Specialist Customer Service Representative
Target Location US-NY-New York
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Ph: PHONE NUMBER AVAILABLE  Email: EMAIL AVAILABLEProfile Summary Highly talented, results-driven and versatile professional with years of experience, skills and ability as a Human Resource Manager, experienced in understanding client requirements, planning project schedules, and coordinating team activities. Adept at performing various administrative duties using excellent written and verbal communication skills. Display an outstanding ability to plan, operate, multitask, organize, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals.          Great Communication Skills          Customer Service          Strong Work Ethic          Project Management          Teambuilding & Supervision          Office Management          Account Management      Analytical Skills      Administrative Management      Time Management      Staff Development & Training      Quality Assurance      Data Analysis      Schedule Appropriation          Great Organizational Skills          Computer Skills          Budget Reconciliation          Process Improvement          Inventory ManagementComplex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.Coordination: Adjusting actions in relation to others' actions.Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.Management: Coordinating and guiding others to meet objectives and goals.Monitoring: Monitoring/assessing performance of other individuals, or organizations to make improvements and take corrective action.Multitasking: Juggle multiple tasks and responsibilities while remaining composed and meeting deadlines.Relationship Management: Conflict resolution, motivating, organizing, troubleshooting and establishing rapport.Selected ExperienceHuman Resource and Operations Manager - GEMS  New York, NY November 2022 - Current
      Administer various human resources plans and procedures for all company personnel, developments and implementation of personnel policies and procedures, prepare and maintain employee handbook and policies and procedures manual.      Process payroll in the weekly processing of payroll for 35 nonexempt and exempt employees through Paychex.      Maintain human resources information system records and compile reports from the database.      Maintain company compliance bulletin boards with mandatory state and federal postings, audit semi-annually and as laws change.      Administer Leave of Absence requests in compliance with regulations of FMLA, PFL, NYS Disability, NYS Workers Compensation and ADA.      Onboard all new employees      Coordinate, manage and monitor the workings of various departments in the organization.      Formulate and implement departmental and organizational policies and procedures      Compliance and regulatory requirementsThyroid Center Coordinator   Mount Sinai, New York, NY, May 2021   December 2022      Scheduling appointments and coordinating patient appointments with the providers      Verify patient information and insurance      Liaison between the Thyroid Center and other endocrine departments and surgical team      Schedule procedures, including MRI, CAT scans and biopsies      Assist in administrative tasks as neededHuman Resource Assistant - Hudson Guild, NEW YORK, NY | March 2017   April 2020
      Support the recruiting process by creating job descriptions, post jobs, filter resumes, screen candidates, set up interviews, presenting of candidates to hiring manager, conduct background, and prepare offer letters to finalize the recruitment process.
      Administer various human resources plans and procedures for all company personnel, developments and implementation of personnel policies and procedures, prepare and maintain employee handbook and policies and procedures manual.                                                                         Coordinate distribution/communication of projects including but not limited to employee policy, handbook, 401(k) and open enrollment of benefits administration.                                                                                                                                                                                                            Assist director of payroll in the weekly processing of payroll for over 100 nonexempt and exempt employees through ADP and Paychex.
      Maintain human resources information system records and compile reports from the database.                                                                             Assist managers and employees to address all types of employee relation matters, considering all interests.                                                    Manage employee training database to ensure employees are following appropriate training.                                                                         Administer Leave of absence requests in compliance with regulations of FMLA, PFL, NYS Disability, NYS Workers Compensation and ADA.
      Maintain company compliance bulletin boards with mandatory state and federal postings, audit semi-annually and as laws change.                 Trained all new incoming project coordinatorsSSI Case Manager - FEDCAP/WECARE NEW YORK, NY | May 2015   June 2016 |      Directly manage a caseload of over 250 clients, ensuring that all clients  needs are met.      Revised and updated client s cases with information regarding new doctors, hospitals and disabilities they have in the database system. Inform clients on a regular basis with updates on the status of their claims.      Prepared and typed medical request for doctors and hospitals for purposes of obtaining medical information for client cases. Also, researched doctors, medical professional and facilities in order to distribute the requests.      Preparing client s for hearings before the Administrative Law Judge regarding their Social Security Disability claims.      Advised client s regarding any necessary medical appointments issued by the Social Security Administration and/or Office of Disability Adjudication and Review      Constant correspondence with the Social Security Administration and the Office of Disability Adjudication and Review, seeking case stage verification, status updates, notice of awards and dates for appellate hearing.Case Manager | Binder & Binder, Bronx, NY | November 2008  May 2015|      Managed the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs; provide support of services through HRA.      Developed with the client a mutually agreed-upon individual service plan reflecting assessment findings goals; updated the plan with the client as required; worked with clients at ARCS to help parents get their children back home      Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals; documented clients progress and follow-up.      Provided supportive counseling to strengthen his/her ability to make appropriate life decisions.      Documented case management activities in accordance with agency and funder guidelines and procedures; collected service data and participate in evaluation and quality assurance activities.      Prepared tracking spreadsheet l to monitor daily work schedules and activities.      Maintained documentation of client case record according to state contracts and OASAS guidelines; assisted clients with budget management and maintain client savings.      Worked with intake office regarding client admission and develop appropriate discharge plan and help patient comply with recommended aftercare.      Ensured staff followed safety procedures while on duty      Conducted health and safety seminar classes      Keeps abreast of developments in the field of chemical dependence/abuse, criminal justice system, welfare reform laws, men and women issues via meetings, training and conferences.      Reports to Program Director all deficiencies within the facility to assure all safety standards are met in accordance with program policy and mandates.EducationBARUCH COLLEGEB.A. in ACCOUNTINGNEW YORK, NYMAY 2009Possesses a positive, energetic and professional attitudeAchieving goals, creative/strategic thinking and problem solvingDemonstrated ability to work and perform at the highest standards in complex and demanding environmentsExcellent ethics, hardworking, focus minded and sound organizational abilityFlexible to change with excellent planning and execution skills and works well within the constraints of tight deadlinesComputer Skills - Windows, MS Office (PowerPoint, Publisher, Word, Excel), Hedberg; Team designLanguages: English (good skills, both written and oral)
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