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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE LinkedIn Allen, TXSummaryBusiness Analyst expert with over five years of experience in increasing business value via information analysis. My expertise spans areas including business systems, process management and project planning. Committed to enhancing operational efficiency and strategic decision-making through data-driven insights. EducationMaster of Economic Systems customer requirements, and turn these into well-defined product requirements and specification (Sep, 2016) SkillsEffective Communication and Presentation Skill Develop and maintain excellent working r elationships with all assigned levels within and outside the company and its constituents. Strong proficiency i n navigating large organizations and multiple points of contact to complete a si ngular task Demonstrated competency in both oral and written communication modes for both i nternal and external personnel at various levels Plan, organize, and prioritize multiple assignments and pr ojects Work independentl y and i n a team environment i n or der to achieve business objectives, personal and team goals, and complete assignments within established timeframes and specifications. The ability to complete tasks and work assignments on tight deadlines, sometimes based on vaguely defined parameters and data availabilityData Visualization: Excel, Google sheets, Power BI Responsible for cr eating business r equirements and system documentation, as well as contributing to end-user and pr oject management documentation. Assists development and QA teams in r esearching topics, gathering/manipulating/preparing data. May write, perform and document application, system and regression test steps and descriptions. Works with our customer facing support teams to help research issues and inquiries from clients. May perform other job duties as assignedSQL Oversees and contributes to the design, modification, and evaluation of all phases of a specific pr oduct or group of products from definition and pl anning through implementation and release. Functions as a central resource with design, development, quality assurance, marketing, and implementation as the software product(s) move through their lifecycle. Creates and maintains the pr oduct/vision r oadmap. Promotes the use of new technologies and industry-leading tr ends. Pr ovides direction, control, and mentoring for Technical Business Analysts under the direction. Contributes t o people management functions i ncluding goal setting, performance appraisals, P&L management, budgeting Engages with appropriate software partners to make enhancements to risk management system applications Contributes to the analysis, design, development, and maintenance of application enhancements and/or upgrades. May implement updates and/or changes to application code Ensures all solutions and enhancements ar e fully tested Initiates and executes projects and ensures pr ojects are completed on scheduleStrong Analytical and Business Modeling Skills Coordinates implementations and training with risk management analysts Maintains risk and control i nventory for the department Executes policies and pr ocedures regarding regulatory r equirements Implements needed risk management system enhancements and serve as a resource for determining and validating pr oposed system enhancements Interacts with merchant clients, i ndependent sal es organizations (ISOs), value-added resellers (VARs), and financial i nsti tutions Manages technical support activities and facilitates the resolution of technical problems for applicationsERP Systems Familiarity (BPMS, SAP(knowledge)) Previous professional leadership experience, with a minimum of 7 years of experience i n Business Operations Minimum of 5 years of experience troubleshooting technical issues (Business Analyst, Quality Analyst, Technical Support, Software Development or Programming Excellent communication and customer relation skills Excellent leadership, organizational, decision-making, and analytical skills Excellent written and verbal communication skills Project Management experience Salesforce Administrator CertificationProject Management experience with Sales Cloud, Service Cloud, or Community Knowledge of the credit analyst or credit underwriting process Experience with SDLC and software implementation Work ExperiencesRetail Sales Associate - Kroger (Oct 2023- Present)Provided support to customers and product recommendation based on customer needsCollaborated with 4 other cashiers, helping other teammates during busy timeScanned items with accuracy and efficiency, completing tasks 10% faster than average associates. Business System Analyst expert - Snapp (Nov 2020 Sep 2023) Snapp! likes UberResponsible for continuous improvement and risk analysis using Lean Six Sigma strategies to change the operation teams supporting system successfullyDeveloped and managed the project of continuous improvement for Operation department that resulted in a 15% improvement in decreasing the SLA of answering to customersCollaborate with cross-functional teams as a bridge between technical team and business stockholders to improve application to make automation of 60% of supporting tasksAnalyzed semi sign-up project finances with various types of data and formatting, advised halting it, resulting in a 25% operation cost reduction in 2022 post-cessation Business Process Analyst - Shatel (Oct 2016 Nov 2020) Shatel is the Internet Service companyGathered data, manipulated, analyzed data, and presented report to address the business challengesMonitored and evaluated processes to find areas of improvement, significantly improving the specialists efficiencies by 75% by advising to use SharePoint dashboard and forms.Developed dashboard for a team and reported quarterly about their performance to managers to track the development of the project, which present data findings in a professional, concise and readable format. Professional DevelopmentIBM Python for data science, AI, and development Coursera Bachelors degree i n Finance, Business, Accounting, or related field and 5 years or more of progressive, post-baccalaureate experience i n the job offered Very str ong business analytical skills, financial acumen, budget management know-how r equired A proven self-starter, he/she must be a highly motivated individual with a str ong ability to aggregate and consolidate from disparate data sources not r eadily available or stored. Experience i n managing and tracking budget Experience in developing financial and operational analysis and presentation to management Strong financial and g eneral accounting knowledge Strong Excel & PowerPoint skills, familiarity with SAP or other ERP system Strong database management- need to be very attentive to details o learn about analyzing data with Numpy, Matplotlip, and Pandas |
