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Click here or scroll down to respond to this candidateCandidate's Name
Management /Office AdministrationCheyenne, WY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE1. Developing key performance goals and managing the performance of staff. 2. Creating and implementing strategies for business growth. 3. Hiring new staff within a department or business unit. 4. Ensuring that departments or units deliver quality offerings to clients. 5. Working closely with account managers and other senior staff to retain clients. 6. Developing new solutions to meet client needs.7. Improving internal processes for better productivity. 8. Overseeing large projects and interpreting performance reports. 9. Managing the budget and monitoring the financial health of a location or business unit. 10. Strive to meet sales goals and bonuses quarterly. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceCommunity ManagerRHP Properties-Laramie, WYMarch 2024 to Present Maintain community by enforcing rules and regulations while also having empathy and working with others to achieve a peaceful and clean environment for all. Sale of homes and advertising for homes. Making connections with potential residents to achieve sales goals. AP making sure all invoicing and billing is paid for. Office CoordinatorTri State Oil Reclaimers-Cheyenne, WYOctober 2022 to March 2024 Payroll Quickbooks Data Entry Utilizing and Establishing an Employees Manual Researching and Implementing state laws for DOT Knowledge in FMLA Filing and Organizing all paperwork Paying/FIling State Taxes for CO, NE, MT, UT, ND and NM as well as Federal 941's. Answering customer questions and dispatching to drivers. Budgeting AP and AR certifiedClient Engagement ManagerOffice Depot-Cheyenne, WYOctober 2016 to October 2022Gather and analyze market intelligence including a thorough understanding of customer needs, market trends, competitive strengths and weaknesses, and opportunities Identify cost savings opportunities and value-added programs to maximize market penetration Acts as the acquisition and client management lead for Co-brand Cards and participates in regular management team meetings and strategic planning sessions Leads the Co-brand acquisition strategy, planning & financial impact/analysis (CPA) for each co-brand partnerS&CE lead with Cards Marketing to develop appropriate Co-brand Client segmentation models, acting as a Client Experience Champion for Co-brand CardsS&CE lead with Co-brand product partners when assessing new co-brand opportunities S&CE lead on acquisition and client management targets for new co-brand product launches Collaborates with Marketing & Sales and Client Engagement team to leverage spend on integrated advertising campaigns, direct marketing, digital strategies relating to co-brand S&CE SME on co-brand contract negotiations relating to acquisition and client engagement activities and KPIsLeverages expertise of all channel managers to enhance and optimize appropriate channel mix for co- brand cards to drive greater acquisition and client management results GUEST RELATIONS MANAGER, CHEYENNE ICE AND EVENT CENTER AQUATIC CENTEROctober 2012 to July 2016Key Accomplishments: Enhanced event participation by organizing a stem-by-step process in an effort to maintain consistency in messaging andscheduling events for customers; trained staff members in standardized communication strategies, including customer service expectations behaviors to maximize the customer experience; provided a professional and courteous follow up/follow through system for all staff members to ensure repeat customers and outstanding reviews; organized birthdayparties, business events, awards dinners and other related events in an efficient and streamlined manner by creating an events checklist unique toeach type of event; provided financial reporting and customer review statistical information to the Events Director monthly and highlighting the increase in event bookings; contacted repeat customers both by telephoneand in writing to inquire on their event(s) and requested feedback on enhancements to improve their experience; managed staff members throughongoing performance feedback, goal setting, and mentoring to assist them in their career paths; opened and closed the events center and reconciled dailyvisit, inquiry, and traffic statistics and summarized comparative data weekly to last year's statistics; completed a broad range of other responsibilities and business process improvements as needed;GUEST SERVICES/CONCIERGELA QUINTA INNMay 2008 to November 2010Key Accomplishments: Organized and initiated all guess service requests and bookings; ensured room readiness with staff; communicated with hotel staff members on special needs for customers; reconciled cash/credit/money orders received daily; provided up-selling of guest rooms, and promoted hotel enhancements and services; handled follow up and follow through with customers to ensure an outstanding experience.EducationSome College in BusinessLCCC - Cheyenne, WYAugust 2008 to May 2011Skills Customer service Organizational skills (8 years) Management (10+ years) Upselling Personal assistant experience Training & development Bookkeeping Clerical experience Human resources Retail sales Retail management Store management Employee evaluation Communication skills Computer literacy Social media management QuickBooks Typing Payroll Marketing Budgeting Merchandising Windows Sales Guest relations Computer operation Microsoft Powerpoint Office manager experience Event planning Leadership Assistant manager experience Microsoft Office Time management Microsoft Word Writing skills Front desk Microsoft Excel Employee orientation Financial report writing Lead generation Supervising experience Process improvement Sales management Guest services Administrative experience Business development Team management Stocking Cash handling Cashiering Recruiting Accounting Employee relations Employee relations Outside sales Operations Management Profit & Loss Records management Direct sales Analysis Skills Account reconciliation (2 years) Microsoft Excel (10+ years) Microsoft Word (10+ years) Schedule management (7 years) Problem management IT Direct sales Analysis skills Leadership Customer service Human resources Training & development Budgeting Accounting Windows Recruiting Upselling Marketing Typing Account reconciliation Supervising experience Profit & loss Conflict management Microsoft Publisher Team management Google Suite Records management Sales management Research Social media management Retail sales Front desk QuickBooks Bookkeeping Office management Accounting software Google Docs Payroll Sales Cash handling Guest services Operations management Merchandising Sourcing Accounts payable Mac OS Clerical experience Document management systems Video editing Yardi Fair Housing regulations Store management Banking Project management Relationship management Statistics Inside sales Data management Guest relations Cold calling Product development Accounts receivable Negotiation Documentation review Public relations Balance sheet reconciliation Cash register Organizational skills Management Phone etiquette Communication skills Microsoft Office Resident's rights Microsoft Powerpoint Proofreading Business management Time management Data entry English Microsoft Access Microsoft Outlook Filing Process improvement Project coordination Inventory management Staff training Purchasing Pricing Outside sales Office experience HIPAA Math Hotel experience Property management Financial statement preparation Bank reconciliation Journal entries CRM software B2B sales Event planning Personal assistant experience Customer acquisition Customer support Customer relationship management Case management Customer retention General ledger accounting Adobe Acrobat Administrative experience Tax ExperienceCertifications and LicensesDriver's LicenseJuly 2023 to September 2028Certified Payroll ProfessionalJune 2020 to September 2025CPR CertificationAdditional InformationSKILLS Outstanding customer service Designing enhancements to improve Strong organizational skills efficiencies in operational processes Dependable, dedicated team player Strong, experienced leadership skills Outgoing, intelligent, and compassionate Proficient in Microsoft office, Word, Outstanding analytical and statistical skills PowerPoint, Excel and all other office Quick books efficiencyequipment2 |
