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Click here or scroll down to respond to this candidateCandidate's Name
Street Address 151st LN NWRamsey, MN Street Address
EMAIL AVAILABLEMobile PHONE NUMBER AVAILABLEPROFILEAn accomplished sales and customer service professional with management and supervisor experience. Recognized for consistently achieving organizational goals, fostering collaboration across functional groups and focused on meeting customer and market needs. Selected skills and expertise include:Account ManagementCRMCustomer Service DeliveryRelationship ManagementTrade Show SupportTrainingPROFESSIONAL EXPERIENCENORTHSTAR BUS LINES- Maple Grove MN 2023-2024Bus Driver Transport children and other passengers to and from school Obey all traffic laws Maintain a clean and mechanically sound bus at all times Ensure the safety of all students Verify permissions for children who ride home with friends Assist students with getting on and off the bus as needed Discipline children as needed to maintain a safe environment Perform inspections of the bus before and after each route Attend safety meetings as requiredAMERICAN TIRE DISTRIBUTORS- St Louis Park MN 2021-2023Customer Development Manager Assigned a base of 125 accounts Winner of corporate wide Mickey Thomson Grow and Go sales contest increasing growth of the Mickey Thompson brand Analyze assigned customers needs and utilize insights from advanced analytics tools along with my perspective to increase customers profitability and grow ATD share of account Hunter mentality. Actively seek new business with new or existing accounts Inform customers of current manufacturer program promotions and compliance to programs Maintain accurate and up-to-date files in CRM regarding customer contact, details, and promotional activityAssist with challenging client requests or issue escalations as needed Thorough understanding of competitors product and service offerings and pricingSAFCO PRODUCTS COMPANY- New Hope MN 2013-2020Key Accounts Representative 2013-2020 Assigned a base of 275+ accounts Identify and qualify sales opportunities through promotional pricing and new product introduction Manage sales goal and provide pipeline information to management Create and deliver professional proposals and presentations Promote Safco products to both current and prospective customers Implemented a cross function program to collect, transform and deliver Voice of the Customer feedback to improve our products and services Position and price Safco products properly with competitive bid pricing for large opportunities Designed and implemented quarterly calling campaigns to stay top of mind with customers and cold call inactive accountsCOMMUNICATIONS SUPPLY CORPORATION- New Brighton MN 2011-2012Candidate's Name Page TwoAccount Manager 2011-2012 Responsible for orders by answering telephone calls, verifying and entering items, transferring orders to fulfillment, explaining stock-outs and expected delivery dates Owns, qualifies and develops opportunities passed from marketing, outside sales, national accounts Providing superior customer service on a day to day basis. Prepares, generates and follow up on verbal or written quotations to secure orders or determine reason for loss of order. Acquire and integrate industry knowledge related to general trends, emerging technologies, & competitors. Partnered with customers through a strategic and consultative sales approach to understand their business needs, issues, strategies and priorities to deliver a value-adding business solution. Managed sales funnel to analyze and manage pipeline activity and monitor sales activity against assigned quotas.QWEST COMMUNICATIONS INTERNATIONAL INC Minneapolis MN 2010 - 2011Account Manager 2010 - 2011 Responsible for managing a deck of 60-75 named accounts in the commercial sector. Will hunt and farm within these accounts and developed and maintained relationships from the operational through the C level. Accountable for meeting and/or exceeding assigned sales objectives and monthly revenue quotas, maintaining existing and building new revenue within named account base through large complex Voice, Data, Hosting, and IP products and services sales. Providing superior customer service on a day to day basis. Built and maintained accurate and up to date strategic account plans. Acquire and integrate industry knowledge related to general trends, emerging technologies, & competitors.ADC TELECOMMUNICATIONS Eden Prairie MN 1999 2009Senior Inside Sales Representative 2006 2009Recommended and implemented sales and marketing strategies for ADCs direct and indirect customers, value-added resellers and indirect sales representatives targeting clients as diverse as Fortune 500 to independent cooperative communications companiesThree Time Presidents Citation winner for achieving 100% or more to annual sales quota in excess of $15mCo-created strategic sales model with consultants and channel partners to address and displace competition for cost conscience rack and stack solution for fiber optic service deliveryManaged Self-created sales campaigns to new and existing customer base to increase revenue and broaden ADCs market presenceParticipated in cross functional committee focused on improving product lead times and increasing marginsConducted a minimum of 12 calling campaigns annually that focused on driving new and incremental revenue reaching over 300 end users per campaignImplemented Process Improvements with sales and customer service designed to migrate customers from legacy products to more profitable leading productsAttended trade shows throughout the western United States and proactively worked all new and established leadsSenior Account Specialist 1999 2006Provided ADC's internal and external customers with highly reliable, timely and accurate customer service for pre and post-sale issues with a major client whose sales are in excess of $200m annuallyConsistently recognized by management as a leader in providing world class customer service to our largest clientReceived Key Contributor Award for work with sales organization to grow a sub account from $450k in revenue to over $2.2m in one yearExceeded Standards for return rate, phone availability and other key performance indicatorsReceived CEO recognition for post 9-11 account leadership for disaster recovery efforts with the companys largest client located at World Trade Center, New York City by successfully managing over $1.4m in goods shipped in less than four weeksSelected to be first point of contact to work beyond departmental boundaries through work in both customer service and as a liaison to product managementInitiated a sales bill of materials project to add requisite information to customer billing statements to reduce delays in payment to ADC and improve accounts receivables from 88% current to 98% over the course of one yearCandidate's Name Page ThreeInvolved in a quality project that reduced quality errors from an average of over 52 errors per month to less than three errors per month in a four-month time frameImplemented a program to send order acknowledgements via email, saving both ADC and customers time and moneyEDUCATIONBusiness Administration Coursework University of Wisconsin-La CrosseVOLUNTEERISMEmma B. Howe Family YMCACommunity Board Chair Person 2009 2010Y Partners Annual Support Campaign Chair 2004 2007Community Board Vice Chair 2004 2007Epilepsy Foundation of MinnesotaBoard Member 2011-2016Chair- Governance Committee |
