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Click here or scroll down to respond to this candidateRobert A. Wassell JrTechnical and People Leader with Hands-on skills in many disciplinesPHONE NUMBER AVAILABLEEMAIL AVAILABLEPhiladelphia, PAResults driven, dedicated and detail-oriented leader with a proven track record of managing, building, growing, and enabling IT Operations, Support, Development and Sales teams along with the Businesses they engage. Comcast Philadelphia, PASolution Owner / Technical Project Manager September 2021- February 2024 Responsible for the overall solution lifecycle for Comcast Businesss DCP (Design, Configure, Provision) Software- Defined Networking solution.Collaborated with Product Management, Operations Program Management, and development teams to integrate new products into DCP efficiently and swiftly, through the collection of business requirements and designing solutions that integrate into a complex enterprise platform.Through a continuous improvement program ensured seamless support, enhanced end-user satisfaction and continual leadership sponsorship.Led the triage of both production and development defects for DCP, coordinating with various systems to prioritize development tasks. This strategic approach streamlined defect resolution, optimized system interactions, and maintained project timelines.Directed the development team's efforts and resource allocation, focusing on priority features and tasks to ensure timely completion of critical work. This leadership enhanced team productivity and ensured project milestones were met on schedule.Responsible for by-weekly development release overall success including scheduling and communications to development and end users.Reported periodic metrics to leadership, stakeholders, and the end user community regarding program and issue status on a regular basis.Sales Operations Business Analyst (Contract position) May 2020 September 2021 Led the integration of 2 newly acquired companies product sets into our existing ecosystem, overseeing the creation of sales processes and system integrations. This involved identifying and bridging product overlaps and gaps, ensuring a seamless merger that enhanced our product portfolio and market reach.Conducted comprehensive business and functional requirements gathering for IT development projects, facilitating the maintenance and upgrade of multiple systems. This strategic approach ensured that all technical solutions were aligned with business objectives, enhancing operational efficiency.Developed and implemented new sales processes and end-to-end product workflows, optimizing the sales cycle and product delivery. This initiative supported the seamless integration of sales systems, improving sales team efficiency and customer satisfaction.Performed detailed product overlap and gap analysis, identifying areas of redundancy and opportunities for product enhancement. This analysis informed strategic decisions, guiding the development of a cohesive product offering that addressed market needs.Conducted risk analysis on technical and operational fronts, identifying potential challenges and implementing preemptive measures to mitigate risks. This proactive approach safeguarded the company against unforeseen issues, ensuring business continuity and stability. SoftIron Inc Newark,CASolutions Architect July 2019 to April 2020Responsible for recommending the architecture for customers in the sales cycle as it regards to the companys Software-Defined Storage solutions.Responsible for customer Proof-of-concept success involving the companys hardware solutions (utilizing open source CEPH software). Worked with Sales Directors to prioritize and schedule engagement with other internal departments, as well as servicing the customers needs.Attending industry trades shows as the technical representative in the companys booth.Working with Marketing for customer facing digital content.Built processes for Sales, sales support and customer success prior to the introduction of those departments as well as creation of onboarding and technical training for new Solutions Architects within the team.Aramark, Inc. Philadelphia PASolutions Architect (Contract Position) December 2018 to July 2019 In this startup role, responsible for educating the field sales organization around the new Digital Storefront Technologies and recommending the correct and available solution for speed of service, self (mobile, kiosk, text) ordering, self service checkout and other state of the art operational tools.Built out both a Sales support / inside sales organization for the corporate based product set.(Previously IT was divisional and was recently centralized).Buildt out a Solutions Architect team including engagement modeling, process building and both sales and technical strategies to support the Digital Storefront Technologies as they develop. CAREER SUMMARYIT Transformation, Process &ArchitectureBusiness AnalystIT Program /Project ManagementIT Technical Sales / SolutioningSoftware SDLC w/ Agile / ScrumLeadershipPeople LeadershipProduct / Solution OwnerAnalytics and ReportingQA TestingCustomer Facing ConsultingTechnical / Solution SalesAnalytics / ReportingOperations ManagementIT Infrastructure SupportOffshore Development TeamsPartner ManagementTECHNICAL SKILLSIT Infrastructure & NetworkingSD-Networking, SD-StorageITIL / ITSM / CMDBIT Service & security ManagementPython w/ Selenium & w/ SQLJupyter / TableauScrum / Agile / DevopsSALT / AnsibleInternet ProtocolServicenowSalesforceWeb ServicesAPI / ETL Testing and ValidationEDUCATIONComputer Systems Mgmt. -Drexel UniversityMicrosoft MCSEITIL 4 FoundationCompucom Inc. Fort Mills SCSolutions Architect June 2018 to December 2018Worked in the Midmarket Managed Services division, responsible for creating, configuring, and selling IT Software, Hardware, and Infrastructure solutions to customers revolving around IT as a Service (ITaaS). Products.Act as a Virtual CIO for small, local and mid-market customers recommending IT solutions and strategy.Responsible for Technical win portion of sales opportunities. Also responsible for discovery of new opportunities in existing accounts.Comcast Philadelphia, PABusiness Transformation Architect (Contract Position) March 2014 April 2018 Founding member of Four Person Incubator team at inception for Managed Enterprise Solutions and Product sets, offering aggregated connectivity and IT services to fortune 500 customers, focusing on those with > 1000 sites.Initial Primary Role was Process Architect for Presales and Service Delivery Processes.Initiated ITIL process governance blended with ETOM (OSS/BSS)Act as Business Analyst responsible for current state Architecture, Systems and Business Process and Architecture for Divisions Acquisition of Contingent Inc. in September 2015.Responsible for processes and procedures revolving around the sales tasks for a new vendor product offeringsCreated an Interim operating model (manual and then interim system-based solution) for operations teams that included manual processes and audit checks for the sales opportunities of the new product.Quipu Apps San Jose, CATechnical Project Manager (Contract Position) December 2013 to March 2014 Responsible for facilitating move of Websites to collocated facility to new hardware in private datacenter(s) Axalta Philadelphia, PAProgram Manager (Contract Position) June 2013 to December 2013 Was responsible for building and operationalizing a new 2nd level Application Support organization from the ground up. This included but was not limited to Application rationalization, migration from CSC / Accenture support(@Dupont) to the new outsourced model, processes, and procedures as well as Change management and governance for the organization. Responsible for building the team, including a domestic team of 12 individuals and an offshore team of > 85 individuals that supported the companys applications. XCEND Brighton, MISales Solution Strategist December 2012 to June 2013 In this hybrid role of Sales Director & Sales Engineer, responsible for the Eastern U.S. Account Sales and Technical Pre-Sales. XCEND specialized in Symantec security products and ServiceNow. This role was responsible to win the customers business and have an in-depth technical discussion, become their trusted advisor regarding IT security. Zenoss Austin, TXSenior Sales Engineer December 2011 to October 2012 This position was the technical lead / point person in the sales process for Zenoss line of monitoring products. Dell Austin, TXEnterprise Solution Specialist / Channel Manager August 2010 to December 2011 As a KACE evangelist to the channel partners in a hybrid role, this position involved both being an Account Executive for KACE channel registered opportunities an Outside Technical subject matter expert / Sales Engineer. Symantec Mountain View, CASLED & SMB Senior Sales Engineer July 2008 to August 2010 Was responsible for presales as well as post sales technical support. Technical Account Manager February 2007 to July 2008 As a Dedicated Engineer, was responsible for the technical support for the companys Altiris line of endpoint and server management solutions. This was onsite at two major accounts. Air Products Allentown, PAServer Support Engineer (Contract Position) November 2006 to February 2007 As a member of the Application Server support team, I was responsible for operational and application issues revolving around the customers Windows Server based Clustered environments. PHONE NUMBER AVAILABLEEMAIL AVAILABLEPhiladelphia, PALeadershipArtificial intelligenceAutoCADBackup and recoveryBatch processingCloud architectureCloud managementCloud migrationCustomer relationship management, CRMCustomer supportData migrationData MiningData modelingData ScienceData securityDatabase administrationDatabase auditingDebuggingDelegationDependabilityDeploying applications in a cloud environmentDevOpsEmpathyEncryptionEnergyEnthusiasmExperience with types of hardwareFeedbackGame developmentGamificationGraphic designInformation systemsIntegration of open source technologyIntegrityIT managementLeadershipListeningMachine LearningManagementMentorshipMobile app developmentMotivationNoSQL databasesObservationOperating systemsOrganizationPatienceProblem-solvingProductivityProject managementResearch abilitiesResilienceResourcefulnessRoboticsService DeskSoftwareSoftware developmentSQL softwareSupervisionSystems AnalysisTeamworkTime managementTroubleshootingTroubleshootingUser interface designWork ethicWorkflow automationWritten communicationAdaptabilityAgile MethodologiesAttention to detailBack-end developmentBroadband NetworksBusiness AnalysisBusiness DevelopmentChangeChange ManagementChange ManagementCloud computingCommunicationCommunicationConfidenceConflict resolutionconfluenceCreativityCritical thinkingCustomer serviceCybersecurityDedicationemail templatesexcel macrosFront-end developmentgithubInformationInformation SecurityInformation TechnologyIT OperationsITIL CertifiedjiraLinuxms accessNetwork architectureNetwork securityNetwork setupPostmanProduct ManagementProduct ServiceProgramming languagesProject DeliveryProject ManagementPythonQuality AssuranceSales ProcessesSalesforce.comScrumSoftware IndustrySQLStrategyTechnical SupportUser experience designCRMCPQOSS / BSSITEMService ManagementAsset ManagementVBAETL |
