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SUMMARYSKILLSEXPERIENCEEDUCATION ANDTRAININGROSITAGARCIAEMAIL AVAILABLEPHONE NUMBER AVAILABLELakewood, WA 98498Highly-motivated employee with desire to take on new challenges with medical position using skills developed through training and experiences. Dependable, strong work ethic, adaptability, exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Records Management Customer Support Paperwork processing & clerical supportTelephone reception on Mufti-line phonesystem Advance Insurance knowledge Medical terminologyAttention to details & thoroughunderstanding of HIPAA confidentiallyHandle incoming phone inquiries fromsubscribers and providersInitiated adjustments on claims thatrequired reprocessingUpdate subscribers on eligibility, claims,provider information and contractbenefitsDIAGNOSTIC IMAGING REPRESENTATIVE 09/1999 to Current St Joseph Hospital - Lakewood, WAStrong problem solving skills when faced with challenging situations or complex inquiries from customers.Excellent service and attention to customers when face-to-face or through phone conversations. Strong telephone etiquette, effectively handling difficult calls. Maintained records, scanning/copying/filing charts and films, monitoring patient flow.Process incoming request for diagnostic images from physician's and other healthcare professionals.Develop electronic CD's and push imaging and reports to different healthcare facilities. Assisted healthcare providers with imaging services and patient care tasks. CUSTOMER SERVICE REPRESENTATIVE 08/1988 to 07/2024 Pierce County Medical - Lakewood, WAPromoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Demonstrated excellent communication skills in resolving product and consumer complaints.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Remained calm and professional in stressful circumstances and effectively diffused tense situations.Pierce College - Lakewood, WAAssociate of ArtsGeneral Studies