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Click here or scroll down to respond to this candidateSrujanaEMAIL AVAILABLE PHONE NUMBER AVAILABLEProfessional Summary:Around 9 years of experience as a Business System Analyst which include gathering user requirements, preparing, and analyzing Business Requirement Documents (BRD), System Requirement Specifications (SRS) and propose changes as per various internal and external requirements gathered for process improvement.Worked on all phases of SDLC processes, expertise to develop multi-tier, scalable, web-enabled business applications, both in Waterfall & Agile (Scrum) methodologies.Defining Project scope and objective along with identifying, analyzing and resolving risks involved while execution to completion of project.Automation. Experience ... Strong Business Analysis Skills including In depth knowledge of Software ... Experienced as a Confidential Dynamics CRM Business Analyst.Experience in CRM: Salesforce Salesforce, Sales Cloud, Service Cloud, CMT - Campaign management tool, BI, Siebel. Sales Marketing Automation Tools/ Digital MarketingExperience on both ... Supported the GSA (Manhattan's Professional Services Automation Tool) Roll Out globally ... Developed enterprise CRM software solutionsWrite user stories and use cases from requirements; Captured all the user stories in Rally the agile based tool. Using Rally tool to capture all the BusinessAgile experience includes; leading sprints through sprint planning and development, creation and prioritization of the product backlog, as well as user storyExperience in working with commercial, sales and marketing ... Expert: technical selling, sales training, seminars, market development, business developmentExtensive experience in documenting existing process, analyzing Business Requirements, working with Requirements Traceability Matrix RTM, re-engineeringSolid experience in backlog grooming, Storyboard, capacity planning, tracking burn-down charts and prepared RTM (Requirements Traceability Matrix).In depth knowledge of UML in visualizing and documenting the artifacts using Use case diagrams, Class diagrams, Sequence diagrams, and Collaboration diagrams in MS-VISIO and Mockups and wireframing diagrams when needed.Worked on Medicaid Healthcare Claims/Claims adjudication sub-systems for large PBM.Experience in communicating with Subject Matter Experts (SMEs), performing requirement gathering, business analysis, data analysis and documentation.Experienced in conducting Gap Analysis, expert in creating AS-IS and TO-BE documents.Experience in conducting Joint Application Development (JAD) sessions and White Board Sessions with end-users, Subject Matter Expert (SMEs) team, Architects and design group and QA team for project meetings, walkthroughs, and customer interviews.Gained extensive knowledge and understanding of MITA, MMIS, Electronic Medical Health Record EHMR and Pharmacy Benefit Management (PBM)Strong understanding of Gap Analysis, Requirement management, Risk analysis and project plans.Excellent experience with Data Mapping, Data Analysis and Data Profiling.Used MySQL, SQL Assistant, TOAD to write SQL queries.Experience in working with offshore and On-site models.Ability to coach, mentor, and train others and possess a strong work ethic, goal oriented, and experienced in group and project management.Flexible, innovative and able to thrive in a fast paced, growth-oriented and time-critical environment.Articulate communicator equipped with great work ethic, excellent interpersonal skills with the ability to evaluate alternatives and guide business decisions.Technical Skills:Operating SystemWindows 7, Windows 10, Linux, Windows Server 2013Business ModelingMicrosoft Visio, Balsamiq, Lucid chartsDocumentationMicrosoft WordFront end toolsPEGA, Zapari, Microsoft front page, Microsoft Project, Microsoft Office, .NET, Java, J2Eeand Azure DevOps.Version ToolsClear Case / Clear Quest, Tortoise SVN, MS Shared ServiceDefect TrackingHP ALM, JIRA 6.4, Azure DevOps. CRMLanguagesSQL(PL/SQL), JSON, XMLDatabasesOracle 9i / 10g, MS SQL Server, DB2, SORMethodologiesAgile (Scrum), WaterfallMerck Group. Rahway, New Jersey Jun 2020 - Till DateSr Business AnalystHealth Care: The MERCK Group is a global pharmaceutical and life sciences company with a focus on research and development. They are known for their innovative products and solutions in healthcare, biotechnology, and pharmaceuticals. As a Business Analyst, highlighting your knowledge of their industry-leading research and development processes, as well as their commitment to improving healthcare outcomesProject1: Track & Trace (TraceLink) Sr. Business System AnalystResponsibilities:Served as a liaison between the Business and IT to provide solutions to their business system needs.Analyze and visualize data and create reports, Dashboards using tools like Tableau and Power BI and Azure DevOps and CRMExpertise in end-to-end Tableau Designer from dashboard design/development to deployment / maintenance.Administered user, user groups, and scheduled instances for reports in Tableau CRM and documented upgrade plan.Creating and maintaining logical and physical data models within Snowflake, ensuring data consistency, integrity, and security.Played a pivotal role in the development of Business and Functional Requirement documentation and Child Care,Facilitates requirement work sessions, leading productive discussions that bridged the gap between technical teams and business stakeholders, ensuring a shared understanding of project objectives.Conducted in-depth assessments of the existing member portal system to identify pain points and areas for improvement.Translated business requirements into technical specifications and user stories, ensuring alignment with project goals and member needs.Worked closely with development teams to oversee the implementation of portal enhancements, performing regular system testing and validation.Managed user acceptance testing (UAT), gathering feedback and resolving issues to ensure a seamless member experience.Facilitated training sessions and produced user documentation to support the successful rollout of the upgraded member portal.Utilized Salesforce to create custom reports and dashboards, providing actionable insights to support data-driven decision-making processes.Led user training sessions on Salesforce functionalities, ensuring team members had the necessary skills to maximize the platform's capabilities.Developed and maintained detailed documentation of Salesforce configurations, customizations, and integrations, ensuring transparency and knowledge transfer within the organization.Create end to end Business Process workflow for high level and detailed scenarios.Develop and coordinate test plans, test requirements, test cases, test reports and defect tracking as required by the project.Worked closely with Salesforce administrators and developers to customize the platform, including the creation of validation rules, workflow rules, and custom objects to meet business needs.Project 2: INetResponsibilities:Collaborate with Merck stakeholders (scientists, marketing, sales) to understand business needs for the internet application.Analyze current processes and identify areas for improvement through the application.Define user stories and functional specifications tailored to Merck's specific industry and compliance requirements.Work with developers to translate requirements into technical specifications for the internet application, considering Merck's security and regulatory standards.Review and validate application prototypes and mockups, ensuring they meet user needs and comply with Merck's branding guidelines.Environment: UML, Windows NT, Java Script, Rational Suite (Rational Test Manager, Rational Robot, Rational Clear Quest) MS Project, MS Visio, Visual Basic, Win Runner, Test Director, Windows XP, J2EEHyundai Autoever America - Fountain Valley, CA Aug 2018- Apr 2020Sr. Business System AnalystResponsibilities:Analyzed and documented functional requirement document and system requirement documents with the help of development team to enhance the legacy system.Worked on EBS and CPQ system Databases to store the Products details like prices, descriptions and specification details.Worked with developers to integrate the data from Oracle EBS to Aurora PostgreSQL using python Scripts.As a Business Analyst Im responsible to test the Orders information like payments, order history, order preferences, etc.Facilitating meetings with SMEs to gather requirements to enhance, build and support existing/new applications.Planning sprint, daily scrum stand-up & sprint retrospective meetings.Creating/updating (Epics, Stories and Tasks) in JIRA Agile application And Azure DevOps.Performing GAP analysis by the AS-IS process. Create strategic approaches to facilitate a focused discussion which involves different business segments.Develop detailed functional specs through sessions, interviews, on site meetings with business users & development team.Worked closely with UX and UI teams to understand the adaptability of our application.Create end-to-end workflows for multiple business processes.Understand functionalities of existing applications by working in test environment.Worked with developers on proof of concept to make sure application design as per the requirements.Develop and coordinate test plans, test requirements, test cases, test reports and defect tracking as required by the project.Tested various third-party APIs used in the application using SOAP UI. Utilized Swagger for API documentation.Environment: SQL Server 2000, Windows, HL7 v2.X, Crystal Reports, Caliber RM, QA, Oracle, Mantis Defect Tracking, UML, MS Office, MS VisioCharles Schwab - Phoenix, AZ July2016 - July 2018Sr. Business System AnalystResponsibilities:Conduct data gathering and analysis to understand business requirements.Ownership of regulatory reporting on annual/monthly/quarterly basis for several states.understanding of data warehousing and data mining concepts such as: DataMart design, fact tables, dimension tables, data views within data marts/data warehouses, data models such as star schemas and snowflake schemas.Understand data elements in the warehouse at a very detailed grain to support any form of user needs from research to adhoc querying to managing large information projectsQuery large datasets and tables comfortably to provide information requested by business usersCooperated with Data managers and biostatisticians for QA, Statistical Analysis Plan development, analysis and reports using SAS and Child Care,Worked on creating reports and data analysis using SSRS, and SSISExtensively used different Base SAS Procedures like Proc Contents, Proc Print, Proc SortExtracted data from relational database Cryology Online Database COLD usingSAS/SQL Extensively used different SAS/STAT procedures like Proc Means, Proc Summary, etc Experience with SAS Macro Language for counting treatment groups and performing statistical functions like FREQ, UNIVARIATE, ANOVA, Proc Sort, Proc Print, and Proc ReportPerformed ad hoc checks and produced reports using SAP based Business Objects Developed Macro programs to send SAS procedure output to different destinations, such as HTML, RTF, PDF, and PrinterEnvironment: Waterfall, Agile (Scrum)framework, Microsoft Office Suite, UML, Microsoft Visio, Windows NT/XP, Oracle, XML, UNIX, SQL, SQL Server, Guidewire, NET, Crystal reports, RUP, MS Project, Test Director.Hewlett Packard Enterprise, India July 2015 Jun 2016Business AnalystHewlett Packard Enterprise (HPE) is a global technology company headquartered in San Jose, California, with a significant presence in Bangalore, India. In Bangalore, HPE operates as one of its key development and research centers, contributing to its innovation and technology advancements.Responsibilities:Served as a liaison between the Business and IT to understand the existing system and to list the expectations on the new business system needs.Analyzed and documented the Provider and Member portals in the existing FACETS system with the help of SMEs.Foster and maintain collaborative partnerships with key stakeholders across the organization to grasp their business priorities and technological needs effectively.Manage the financial performance of Global IT, including the collection and analysis of financial forecasts (CapEx, OpEx, depreciation), tracking actual costs versus budgeted spend, and ensuring precise data entry and reporting in our system of record (Anaplan).Lead the forecasting and monitoring of Global IT resources for both operational and project activities, ensuring accurate assessment of capacity and costs. Proficient in understanding critical project support activities and capitalizing associated expenses.Drive continuous improvement initiatives focused on enhancing processes, tools, and methodologies related to Financial & Resource management, aimed at enhancing efficiency and effectiveness across the organization. Analyzed and identified issues / inconsistencies in various complex processes by working with resources from cross-functional teams.Coordinated with Internal business owners and Cognizant tech teams to gather new additional requirements through interviews, documentation and facilitated working sessions for approved projects and for further enhancements.Coordinated with the downstream Tech Enablement teams to present the new implementations coming and the possible impact in the downstream.Integrate ML model created by Data Scientists to the post order submit flow, assess the risk of the order and model efficiency.Involved in JSON and XML Technical documentation for documenting REST API response and request formats. Involved in Splunk REST API testing in Postman. Assisted in creation of end user documentation with end user manual.Planning sprint, daily scrum stand-up & sprint retrospective meetings.Creating/updating (Epics, Stories and Tasks) in JIRA Agile application.Create a release plan to deploy each sprint into production.Environment: PL/SQL, SQL Server 2000, Agile, XML, UML, Windows, Crystal Reports, Caliber RM, QA, Oracle, Tracking, UML, MS Office, MS VisioEducation:Bachelor of Technology in Information & Technology GITAM UNIVERSITY, India. (2015) |
