| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Senior Program & Portfolio ManagerEMAIL AVAILABLE PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLE Sammamish, WASumryAgile, Kanban, Kanban, WaterfallPMP CertificationKPI ManagementStakeholder ManagementRisk ManagementStrategic PlanningDependencies ManagementCross Teams CollaborationCommunication ManagementTechnical RequirementsQA creation and executionRelease ManagementMilestones and Exit Criteria ManagementProcesses ImprovementMultidiscipline ManagementBudget of $20M+ ManagementStandardization of best practicesSharepoint, Jira, Confluence, MS OfficeReports ManagementProfessional ExperienceExpedia Group, Seattle, WA March 2023 PresentSenior Technical Program ManagerSpearheaded the strategic direction for implementing Recommendations functionality, resulting in a remarkable 98.6% reduction in account takeovers for Expedia Group.Fostered collaboration among Product, Operations, and Engineering teams to ensure comprehensive understanding of requirements prior to implementation. Oversaw the end-to-end process, encompassing design, specifications, testing, and success criteria, across multiple time zones. Proficient in Waterfall, Hybrid, Agile and Kanban methodologies.Established prioritization criteria based on alignment with Expedia Group Strategic Initiatives, delivering regular progress reports on scheduled functionalities.Cultivated relationships with key teams within Expedia Group to ensure alignment of plans, strategies, and implementation releases, thus optimizing risk coverage.Directed end-to-end Programs and Initiatives for Account Takeover prevention within Traveler accounts at Expedia Group. Coordinated with diverse development teams across different time zones to ensure seamless execution.Led the review and validation (UAT) of functionality implemented by other teams, assessing associated risks and ensuring system readiness to handle, screen, and report on new traffic and authentication methods.Enhanced the quarterly planning process for the Expedia Fraud & Risk team, overseeing a workforce of over 400 employees, resulting in streamlined operations and improved efficiency.Starbucks, Seattle, WA November 2029 February 2022Senior Technical Program ManagerOversaw the management of annual budgets totaling $70,000,000 across three technology Vice Presidents.Orchestrated contract negotiations between Starbucks and Oracle, facilitating the upgrade to Symphony Micros, the Point of Sales management software utilized across all Starbucks stores in the United States and Canada.Facilitated collaborative requirement gathering and prioritization sessions involving stakeholders from Starbucks and Oracle.Collaborated with diverse engineering teams to conceptualize and design an upgrade path to the latest version of Symphony Micros, addressing the challenge of outdated systems across all stores and financial platforms.Steered the comprehensive execution of the upgrade initiative, managing both internal and external stakeholders alongside a $20 million budget allocation, ensuring seamless implementation and adherence to project milestones.Furnished stakeholders with routine updates and progress reports while concurrently liaising with multiple development teams to drive implementation, proactively mitigating program risks and resolving any encountered roadblocks. Led Scrum of Scrum meetings with six distinct engineering teams within Starbucks, fostering synergy and alignment across the organization.Expedia, Flights Technology Teams, Seattle, WA August 2012 November 2019Senior Portfolio and Project ManagerSpearheaded the successful management and delivery of two pivotal programs for Expedia Group:Split Ticketing Program: Directed the comprehensive requirement gathering and implementation efforts of the Split Ticketing Program, a groundbreaking initiative that transformed the flight industry. Collaborated with 27 cross-functional teams within Expedia Group, spanning technology and user experience, to deliver an end-to-end solution. This innovation led to a notable 15% surge in flights booked within the United States market.PSD2 GDPR Program: Partnered with Expedias various Lines of Business (Flights, Hotels, Activities, Car, Packages) to assess and address the legal requirements of PSD2within the tight deadlines. Conducted a rigorous proof of concept, particularly challenging in the Flights Line of Business, which necessitated validation with external entities such as Amadeus Travel Platform (GDS) and Cardina Commerce. Presented a data driven proposal to the Senior Leadership Team, outlining optimal strategies for PSD2 implementation based on legislation timelines within Western Europe, resulting in a substantial cost savings exceeding $2 Million.Managed the Portfolio encompassing all Programs for Flights Line of Business, ensuring alignment with Expedias overarching Strategy and OKRs. Diligently tracked the performance of newly introduced functionalities, providing actionable insights and recommendations to the Leadership Team for strategic investments and improvements. Additionally, showcased the Flights Portfolio to Expedia Group CEO and Senior Leadership Team, demonstrating a replicable process of adoption across other Lines of Business.Microsoft Corporation, Redmond, WA March 1993 March 2012Lead Senior Program ManagerCrafted functional specifications tailored to meet the requirements and feedback from customers in specific international markets across East Asia, Western, and Eastern Europe.Collaborated closely with engineering teams to oversee the implementation of functionalities, addressing code defects, and ensuring timely releases for prominent Microsoft products such as Windows, Outlook, Encarta and Exchange.Developed comprehensive test suites and personally conducted extensive testing of international functionality to verify adherence to specifications. Additionally, conducted usability tests with diverse user groups both within and outside the United States to ensure optimal user experience.Secured multiple international patents related to Smartphone functionalities, facilitating support for diverse international functionality and languages.In a Leadership capacity, managed a team of 6 Senior Program Managers, prioritizing their success by providing guidance and support in fulfilling their roles and responsibilities effectively.EducationMaster of Project ManagementBoston University, Boston, MABachelor of International BusinessSeattle University, Seattle, WABachelor of International StudiesUACA, Costa RicaCertifications and TrainingAgile, KanbanBusiness NegotiationsLeading People and TeamsCoaching for Managers |
