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Click here or scroll down to respond to this candidateQualifications:Ambitious Business Operations Manager with expertise in developing business requirements, script composition, IST and UAT with an eye toward process simplification and risk reduction. Also adept at B2B sales, customer service, applications support, and administrative duties.Skill & Certifications:Microsoft Office Suite, PeopleSoft, Beeline, Provenue, Provenue Reports, Ariba, Oracle, HP Application Lifecycle Management, Enterprise Certification, Retail System Access Manager, FogBugz, HP Service Manager, Service Now, Web Administrator, QuickBooks, Coupa, Plan Admin, Plan Admin Pro, ConsultWorks, Lilly, IQNavigator, Vndly, Fieldglass.Experience with Scrum methodology including Agile.Fieldglass Contingent Workforce Management Certified Application AssociateBeeline Partner Enablement Certified AssociateExperience:Quantum WorkSenior Technology Analyst May 2022 PresentTechnology Consultant tasked with being technical subject matter expert for QuantumWork and integrated technologies, working closely with program management, architecture, and client Customer Success Managers to successfully implement, maintain, and enhance VMS platforms including developing strong partnerships, expertise, and technical knowledge while striving for world-class service and continuous improvement in the product and services.Analyzed technology incidents to identify areas of operational inefficiencies for product improvements and growth to provide strategic consultation or resolution to colleagues, clients, and technology partners.Led the planning, facilitation, communication, and configuration of VMS implementations, including leading design and discovery sessions.Oversaw the design and management of technology service requests, including enhancements, configuration changes, and advising on technical solutions.Drove significant improvements in processes, product, operations, and customer satisfaction as subject matter expert.Hays Talent SolutionsBusiness Analyst March 2021 May 2022Business Analyst tasked with leading requirements gathering, VMS development, ad hoc reporting, access management, training, SIT, UAT, SRT, creation of Standard Operating Procedures, and documentation for implementation of MSP program for Fortune 500 with over seven-figures in annual spend.Validated and remediated client data to ensure reduction of erroneous data and to accommodate VMS constraints.Led implementation of companys largest client, including but not limited to, developing BRD, CRD, QRGs, configuring test and production environment, cleaning client data and formatting uploads for master data, creating custom reporting, creating all scripts and leading IST and UAT.Created a map and matrix to integrate client Beeline data into Power BI reporting desktop.Created test scripts, training guides and training videos for all hiring managers, suppliers, and MSP staff to create understanding of SOPs and BAU for future-state.UBS Financial ServiceWorkplace Wealth Services Support Analyst December 2019 September 2020Business Support Analyst tasked with managing two lines of client support; 100 Billing clients and 150+software support. I managed everything from facilitating access requests, ensuring meticulous records for ENY and Regulatory authority audits, and monitoring metrics to ensure efficacy and functionality of processes to client accounting and invoicing.Inherited over 100 client accounts due to mass retirement during quarantine, created a new process for real-time reporting and reconciliation of those accounts, where I uncovered $1M dollars in long-term unpaid balances.Created and implemented a new workflow to compensate for the challenges of COVID including updating process for collecting payments, adding IPs to allow users to work from home, providing extensions for clients adversely impacted by COVID and shutdowns, and administering late fees.Worked to rebuild access infrastructure post COVID ensuring users were able to receive access from home to 150 corporate clients from multiple industries, ensuring smooth connections for 150 clients, averaging 3 users per client, as we moved to a WFH world.Diagnosed and remediated integration issues between third party and internal UBS Systems using ServiceNow and Plan Admin pro.JPMorgan Chase & Co.Business Operations Manager Senior Associate December 2013 November 2019Human resources representative for JPMCs extensive contingent worker pool tasked with creation, testing, and implementation of security protocols, replete with business requirements, script creation, and UAT, to amend onboarding workflows following government consent orders impacting approximately 30,000 yearly contingent labor hires.Reviewed, solved anomalous integration issues between core applications and cloud repositories, completing upwards of 50 level-2, and 200 level-1 peregrine tickets, weekly.Created and implemented set of practices to diagnose and remediate issues between three core systems used for creating, housing, and paying approximately ten percent of Firms 30,000+ yearly contingent workers.Diagnosed and maintained temporary and permanent solution to integration issue between onboarding and screening systems resulting in mistaken site and system access impacting 3K+ yearly contingent workers.Provided guidance to internal and external stakeholders on proper handling of access requests with a deference toward reducing risk in relation to the secure chain of custody of contingent worker PI and internal data.Regression UAT utilizing ALM to ensure the viability of proposed solutions, find defects, and escalate to IT partners.Worked in conjunction with Global Security & Investigations and various suppliers to ensure candidates were successfully screened and compliant prior to onboarding. |
