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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Street Address Deloach LaneEMAIL AVAILABLE Collierville, TN Street Address
OBJECTIVESeeking to relocate to the Dallas area to leverage my skills and experience while embracing new professional challenges and growth opportunities in a dynamic environment.EDUCATIONTHE UNIVERSITY OF MEMPHISKemmons Wilson School of Hospitality and Resort ManagementBachelor of Arts December 2015PROFESSIONAL EXPERIENCEPower & TelQuality Assurance Specialist October 2023 PresentEnsure the effectiveness of strategies to prioritize the of urgency of requests for resolutions that target the optimization of costAssist with proposals of measures for improvements to enhance operations, ensure reliability, and inspection of goods and services while minimizing downtime, inaccuracy, and defectsResolve customer and vendor service matters by identifying production issues and ensuring products meet recommended established company standards and industry benchmarksAnalyze documented information by communicating best expediting corrective action with management while demonstrating effective business practices to create resolutionsBig Cypress LodgeHuman Resources Generalist November 2022 October 2023Assisted in the talent acquisition and recruitment process for new associates, both domestic and international, by identifying candidates, conducting reference checks, and issuing employment contracts for training and development of company values and policiesCreated and structured an orientation and audit for new hospitality associates that included company onboarding, instructional videos with PowerPoint presentation, and hands-on training employee development plans and performance managementCommunicated proactively and diligently with department managers to investigate and resolve any forthcoming employee matters or concernsSupported management through the organizations employee database system, Workday, to sustain employee records including orientations, employee relations, and development contractsProduced and submitted weekly HR development reports that included, yet not limited to, daily business operations, external outreach, and employee engagementColonial DentalBusiness Operations Specialist January 2020 November 2022Managed practice with a 500+ patient base by monitoring daily activities including medical compliance and bookkeeping, patient scheduling, insurance disputes, and payment collections for business profitAdministered daily agenda and monthly data to track scheduled versus actual practice production and collection for areas of improvement. Overall, enhancing practice efficiency by 40%Resolved patient issues in accordance with company policies and procedures, healthcare regulations, and dental standardsDeveloped and implemented trained office policies for new employees, while maintaining practice culture for current employees.Conducted analysis reports as needed to support ongoing management decision making for short-term and long-term projects, programs, and business opportunities for developmentAdvanced Dental Implant and TMJ CenterDental Insurance Coordinator July 2019 January 2020Supervised the verification of coverage requirements to receive treatment and while coordinating services between patients, providers, and insurers through the application of Denticon softwareCommunicated pertinent information with patients regarding financial obligations for recommended dental treatment from providersPerformed as a liaison between providers, patients, and major insurance carriers for comprehension of coverage and financial matters related to treatment claims and paymentsDocumented recommended plans of treatment from providers, necessary patient prescriptions and refills, and explanation of benefits and payments from insurance carriersAudubon Dental Group April 2016 July 2019Dental Office Business AssistantManaged daily business operational tasks while utilizing Dentrix software by scheduling and confirming appointments, generating monthly billing statements, and processing patient payments for multiple providersCollaborated with major insurance companies to credential providers in preferred practice organization networks to file dental claims and receive dental claim paymentsCreated and presented patient restorative treatment documents by collaborating with dental providers and dental insurance companies to ensure patient benefits, coverage, and collection of monthly payments from yearly allowanceMaintained monthly reports to ensure profitability. Decreased debt from 40+ thousand to 10+ thousand in less than a year |
