Candidate Information Name Available: Register for Free Title Customer Service Care Target Location US-NC-Indian Trail Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes

Candidate's Name
Street Address  Avaclaire Way Indian Trail, NC PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVECustomer support professional/manager with over 20+ years of experience in telephone customer service, including sales, contract negotiations, and customer care. Passionate about building future relationships with clients by consistently delivering strong written and verbal communication elements.EXPERIENCECustomer Retention SpecialistSpectrum Charlotte, NC April 2023-PresentAssist customers with product inquiries, order processing, and issue resolution. Monitor customer accounts and proactively identify opportunities for upselling and cross-selling. Provide personalized solutions to customers, ensuring their needs are met effectively. Analyze customer feedback and trends to recommend process improvements and enhance customer satisfaction.Customer Service RepresentativeLending Tree/Ovation Credit Services Charlotte NC Sept 2014-April 2023Consistently a top ten performer for customer care calls year over year. Collaborated with cross-functional teams to identify opportunities for improving customer experience. Maintained a high level of product knowledge to address customer questions and concerns.Customer Service Manager and Senior RepresentativeCarlson Wagonlit Travel Charlotte NC Jan 2023-Aug 2013Dedicated Customer Service Manager with annual travel expense savings to client exceeding $200k. Responsible for managing offsite travel meetings, domestic and international airlines, hotels, and car vendor bookings for client. Managed onboarding new travel client accounts and relocation project management.Operations Manager & Senior Travel Floater ManagerWorldTravel BTI Charlotte NC July 1993-Jan 2003Managed operational functions and staffing for travel office with $15+ million in annual sales. Managed staff training, reviews, time management, peer counseling and compensation approvals.EDUCATIONSuperior School of Real Estate Charlotte NCOral Roberts University Tulsa OKLucas Travel School Charlotte OK