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Click here or scroll down to respond to this candidate903 Davie Lee Dr, Copperas Cove, TX 76522EMAIL AVAILABLEPHONE NUMBER AVAILABLE PATRISHA TELLERADMINISTRATIVE ASSISTANTPROFESSIONAL SUMMARYCompassionate, detail-oriented professional with 12+ years of extensive expertise in client advocacy, case management, and administrative tasks. Demonstrates exceptional skills in meeting facilitation, documentation, and problem-solving, significantly improving operational efficiency. Seeking a remote role to leverage strong communication and organizational abilities in a virtual setting. EMPLOYMENT HISTORYJAN 2020 - PRESENTRemote Administrative Assistant, Calm Mind Behavioral Health Counseling, Austin, TX Manage office email, schedule and confirm appointments, organize virtual meetings for smooth operations. Conduct research and compose reports following APA guidelines, enhancing data-driven decision-making. Maintain demographic data entry and session documentation per HIPAA, ensuring compliance and accuracy. Streamlined office operations, significantly improving appointment scheduling efficiency. Boosted report accuracy by adhering strictly to APA standards. JAN 2018 - DEC 2021Clinical Case Manager, LCDCI - Level III More Than Rehab, Bryan, TX Responsible for intakes, performed assessments, developed treatment plans and generated utilization reviews as well as directed individual and family counseling sessions. Acted as primary liaison between the client and legal/court system, social services, and medical professionals. Taught psychoeducational classes and maintained detailed daily documentation of client progress and treatment outcomes in EMR/EHR software. Collaborated with multidisciplinary teams to ensure comprehensive care for clients. Introduced support groups and implemented workshops to address specific mental health issues within the community. Managed EMR/EHR systems to track and enhance patient care quality. JAN 2017 - DEC 2017Intern, 3rd Day Treatment, College Station, TX Directed educational group sessions based on aspects of addiction including coping mechanisms, withdrawal, detox, and the corresponding mental health disorders associated with substance abuse. Guided clients through peer-supported discussions and assisted them in developing personalized plans for aftercare incorporating local resources. JAN 2012 - DEC 2017Executive Assistant, Barron Law Firm, Bryan, TX Managed company emails, executive correspondence, and performed all database entry using Abacus Law. Coordinated attorneys schedules, both personal and professional. Handled travel arrangements including reservations, transportation, and remote communication. Collaborated with team members to optimize efficiency, resulting in a significant increase in productivity. Recognized for my problem-solving abilities utilizing analysis and proactive implementation of corrective strategies. Safeguarded confidentiality in line with the American Bar Associations Model Rules of Professional Conduct. EDUCATIONMAY 2022 - PRESENTB.A. in Psychology, SNHU, Manchester, NHMAY 1987A.A. in Psychology, University of Texas at Austin, Austin, TX SKILLSIntake Specialist Personal Assistant ExperienceTyping Case ManagementMicrosoft Office Individual CounselingProblem-solving EMR/EHRCrisis Management Communication SkillsADDITIONAL INFORMATIONWork ExperienceREMOTE ADMINISTRATIVE ASSISTANTStreamlined the office email system, thereby increasing efficiency by 25%. Schedule and confirm all appointments, perform follow-ups, and organize virtual meetings. Conduct research and compose subsequent reports for review following APA guidelines. Maintain demographic data entry and therapeutic session documentation in accordance with HIPAA regulations. Work ExperienceCLINICAL CASE MANAGERResponsible for intakes, performed assessments, developed treatment plans and generated utilization reviews as well as directed individual and family counseling sessions. Acted as primary liaison between the client and legal/court system, social services, and medical professionals. Taught psychoeducational classes and maintained detailed documentation of client progress and treatment outcomes in EMR/EHR software. Collaborated with multidisciplinary teams to ensure comprehensive care for clients. To that end, introduced support groups and implemented workshops to address specific mental health issues within the community. 2020 Recipient of the "Client Advocacy Achievement Award", which recognizes stellar client service in the individuals who champion the needs of those seeking betterment in a residential setting.Work ExperienceINTERN LEVEL IDirected educational group sessions based on aspects of addiction including coping mechanisms, withdrawal, detox, and the corresponding mental health disorders associated with substance abuse.Guided clients through peer-supported discussions and assisted them in developing personalized plans for aftercare incorporating local resources. Work ExperienceEXECUTIVE ASSISTANTManaged company emails, executive correspondence, and performed all database entry using Abacus Law. Coordinated attorney's schedules, both personal and professional. Handled travel arrangements including reservations, transportation, and remote communication. Collaborated with team members to optimize efficiency, resulting in a significant increase in productivity. Recognized for my problem-solving abilities utilizing analysis and proactive implementation of corrective strategies. Safeguarded confidentiality in line with the American Bar Association's Model Rules of Professional Conduct. LINKSLinkedInCUSTOM SECTIONClient Advocacy Achievement AwardMORE THAN REHAB2020 Recipient of the Client Advocacy Achievement Award, which recognizes stellar client service in the individuals who champion the needs of those seeking betterment in a residential setting.Crisis Team Management AppointmentMORE THAN REHABJune,2019.First intern in company history appointed to the Team for success with at-risk clients. |
