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Click here or scroll down to respond to this candidateCandidate's Name
Andress: Street Address
Phone: PHONE NUMBER AVAILABLE EMAIL AVAILABLEExperience and Skill-Set:Charles is a highly regarded expert in the domains of Revenue Assurance, Fraud Management, Credit and Collections, with more than thirty-five years of experience working in many countries: USA, UK, Ireland, Portugal, Latin America and Africa. Charles has extensive experience in operations, risk management, consultancy, delivery, projects & multicultural teams management, customer relationship management, sales channels and business management in Telecommunications and Retail.Highlights:Operations, consultancy, delivery, and management of risk management projects with multicultural teams in many countries.Development of Go-to-market strategies and opportunities for new products and lines of business.Succeeding in complex, challenging environments. International Experience:Expert consultant, delivery, head and project management: Telefonica, TIM, Oi, Intelig, Embratel - Brazil; Cable & Wireless Jamaica; Nextel Peru; Cablevision Mexico; Unitel Angola; MTN - Nigeria and others. Chairman, Lecturer, Moderator and Workshop leader in numerous Risk Management conferences in USA, Latin America and Africa (Fraud Management, Revenue Assurance, Credit and Collections): IBC, Informa, IQPC, IRR and others. Road show and business development - Brazil and abroad (US, Latin America and Africa). Education:ICP bachelors degree in theology - 2022UNIP - Associated degree in IT Systems Analysis and Development 2017 APG- Amana Executive Management and Leadership 1999 FDG Total Quality Management 1998MESBLA - IAG / COPPEAD - MBA in Business Management - 1995 Candido Mendes University bachelors degree in business administration - 1994 Relevant Experience:Lead of Brazilian National Forum for Revenue Management for Telco Carriers GGRTRepresentative to ACEL (Association for Brazilian Mobile Companies, like CTIA in US). Participated in the team that implemented mobile devices project nationwide (CEMI).Condominium manager. Building facility with 144 apartments +9 years.CPOR/Brazilian Army 2nd Lieutenant - 1988LanguagesPortuguese Native English Fluent Spanish - Advanced French Basic Professional Experience:05/2010 Present: FML Brasil, Brazil (Representative for FML Solutions, British Consultancy, specialized consultancy company, worldwide recognized as expert in the areas of Fraud Management, Revenue Assurance and Security. FML is one of the two official auditors for GSMA accreditation scheme https://www.gsma.com/security/sas-auditors/ ) Executive DirectorAfter FML restructuration, UK office had closed offices abroad and concentrated operations worldwide. Charles had set a franchising agreement with FML, being assigned as exclusive representative for Brazil and Latin America reporting directly to FML CEO. He is responsible for P&L, operations, delivery, project management, business development and sales for Latin America. He had sold and delivered many projects in the region: Revenue Assurance Reviews, Fraud Assessments, Accounts Receivable Reviews, Trainings and others. FML being a small and expert consultancy company, has a matrix structure, whether executives are also experts, that perform a leader or expert role in every project. Based on that, Charles had opportunity to act as expert and leader in many projects, being part or leading multicultural teams. An outstanding successful product and project developed by his team and him: Charles had led, managed and performed as expert, a Revenue Assurance Full Audit for a major mobile carrier in Brazil. A two-year project, that assessed massive business information and collected data for every key and critical point in companys revenue chain, from SS7 and data signaling, switching, billing up to accounts receivables systems. The project provided savings of over U$ 180,000,000. Along the roles performed, detailed below, Charles provides first level support for FML solutions applications installed in customers in Europe. In 2023, he had led projects for prepaid scratch card review for assessing risks for product launch of a major African mobile carrier.09/2000 02/2007: FML Americas (American subsidiary) Brazil Country Manager and Principal ConsultantCharles was invited by FML Americas CEO for a risk management consultancy position, specialized in fraud, revenue assurance and credit & collections, reporting directly to FML Americas CEO. As consultant, Charles had worked as expert for projects in Brazil, such as Intelig (Long distance carrier owned by France Telecom), Maxitel (mobile carrier, owned by Telcom Italia) and abroad: Cable & Wireless-Jamaica, MTN-Nigeria. Charles had developed and implemented sales and business development strategies that led FML to acquire new customers in Brazil. After few months of outstanding performance either as consultant and business development roles, Charles was promoted to Brazil Country Manager and Principal Consultant for Latin America. As FMLs head executive and expert for Latin America, he had to perform many roles, from business development, sales, expert consultant, project management, ISO quality assurance, throughout deals and projects cycles to assure consulting delivery high standards and branding, covering all business cycle, from customers prospecting up to pos sales for every customer. He was director and project manager for many Risk Management projects(Fraud, Revenue Assurance, Credit and Collections) in the region. Charles had developed and implemented sales strategies that led FML to the leadership of RA & Fraud consultancy in Brazil (2003-2007) and led him to be promoted for Brazil country manager and Principal Consultant for Latin America, when he was appointed responsible for P&L, sales, operations, delivery, and marketing for Latin America. Charles had developed and implemented new products/services that accounted for more than 260% of sales increase in Latin America region and increased regional participation from 5% to 35% within companys revenue worldwide, with a customer portfolio composed by most of main Telco carriers in Brazil: Telefonica, TIM, Oi, Brasil Telecom, among others. Due to extensive knowledge and networking within the Telecommunications industry in Brazil, Charles was invited by fraud group of Brazilian telco carriers to implement and coordinate a working group for fraud and revenue assurance management, GGRT, Brazilian National Forum for Revenue Management. Charles was speaker and chairman in many specialized conferences for Telco and other industries in Brazil, Latin America and US. He had opportunity to address presentations, manage workshops and mediate debates for specialized audiences from worldwide attendees. Charles had written an article, based on an innovative service created by his team and him, a successful customer case: Fraud within Bad Debt, that was published in FML Yearbook. The project was able to identify fraud patterns hidden in the bad debt amount, that were fraud and not usual delinquency. It had also provided information and intelligence to tune credit and customer assessment thresholds in customer scrutiny process. That project had generated savings of U$35 million for FML customer. 11/2016 09/2022: IT-Tech Solutions, Brasilia, Brazil (Technology medium size company, SAS partner and Arbutus exclusive reseller for Brazil.)Project and Delivery Manager - Part-TimeCharles was hired as third party for project management and delivery. He had Implemented agile methodologies and Scrum for project management, and he was project manager responsible to deliver BIM platform implementation for ABDI, a Government Agency https://plataformabimbr.abdi.com.br/bimBr This was a challenging and innovative project, with many shareholders from government and private sector, to implement BIM in Brazil. BIM is a methodology that stands for building information modeling, or construction information modeling. 10/2014 11/2016: Coopercon-DF, Brasilia, Brazil (Civil Construction Cooperative) Independent Sales, Procurement and Management Information Associate Part-Time Charles was invited to implemented sales, associated relations, and management information processes. His performance was successful in contributing for 30% growth of business. 06/2012 09/2014: Neural Technologies United States/UK Regional Director for Latin America Part-TimeNeural Technologies had invited Charles for Regional Director for Latin America. He was responsible for Channel Management and sales for Latin America.03/2007 05/2010: WeDo Technologies - Rio de Janeiro/RJ, Brazil, Portugal and CAPE Technologies Ireland Business Development Director for Latin AmericaCharles was hired by CAPE technologies director for Americas for business development director role, reporting directly to her. CAPE was bought by WeDo Tecnologies (Portuguese Software Company & Risk Management Consultancy - SONAE Group), few months after. Charles was then assigned as business development and consultancy director for Latin America South Cone, reporting directly to WeDos Latin America South Cone CEO. Charles was responsible to start up consultancy operations and to lead sales & business development, delivery, project management, partnerships, and channels management for the region. He was successful in delivering projects, acquiring new verticals and markets startup: implementation of consultancy business (Praesidium) in Latin America, software sales for other verticals (insurance) and customer outside Brazil (Nextel Peru). These were major achievements for WeDo worldwide business plan. He had the opportunity to lead projects and perform sales throughout the Latin America South Cone countries and had worked as expert resource, when he was responsible for accounts receivable review and other projects like Cablevision-Mexico, Nextel- Peru. Charles was board member for WeDos Latin America South Cone. 02/1998 09/2000: Americel S.A. Braslia, DF/ Brazil (Mobile Carrier owned by TIW, Bell Canada and others) Revenue Assurance, Fraud, Credit & Collections Manager Charles was hired to start up credit & collections department. He had worked with multicultural teams from Brazil, Canada, UK, and other countries. By that time, Americel was he first private mobile company, just after government started privatization of Brazilian Telco Industry. The company was facing a major default problem, when a renowned consultancy had identified that the high delinquency hates were due to a massive fraud problem, perpetrated by end customers. Americels CEO assigned Charles to manage the fraud department. Charles was responsible for developing and implementing a successful strategy and team that had reduced delinquency and fraud. Fraud rates were reduced by 80%. After that, Americels CEO assigned Charles to implement the Revenue Assurance department, reporting directly to him. This was an innovative department in Brazil in earlies 2000. Americels was the first Telco company to implement such department. Charles had to attend to events in US (CTIA, Revenue Assurance & fraud congress) for acquiring knowledge and evaluate some vendors for partnership for department implementation and management, that was very successful. Americels CEO had assigned Charles as company representative for fraud group in ACEL - Association for Brazilian Mobile Companies (like CTIA in US). Charles had worked in ACEL team that implemented CEMI (mobile devices project nationwide), a national record for stolen mobile devices. 03/1988 10/1996: MESBLA S/A (Biggest Brazilian Retail Department Stores) General Manager, Rio de Janeiro, RJ / BrazilCharles had started when 19 years old, as trainee, and had obtained several promotions, such as department leader, sub manager and store general manager in numerous areas of the company: sales, operations, procurement, and product development, being promoted up to highest position in store. He had ended his carrier in Mesbla as Store general manager(store director) where he was responsible for the store P&L, US$25 million revenues, leading a team of 130 employees for nearly 3 years. He had developed and implemented strategies that resulted in 30% sales increase and 40% of loss reduction. Mesbla went in bankruptcy protection and Charles had a unique experience of managing a unit during this period, contributing for the company to leave the bankruptcy protection status. |
