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Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEProfessional SummaryDynamic, results oriented, high energy professional with a consistent record of achievement. I seek a challenging and rewarding position in which my training, dedication, and hard work can be fully utilized to achieve company goals and objectives, as well as my professional career aspirations. EducationMorehouse College, Atlanta GABachelor of Arts 5/2001Major: Business AdministrationExperience2/2012 Present-State Farm InsuranceInsurance Agent/Team Member Ryan Moorhart (Jan-March 2012) - Nicole June(Jan-2013- December 2019)- Charles Sumpter(Jan 2020-Current) Establish customer relationships within the community and existing books of business to promote State Farm products and services. Identify customer needs and market the appropriate products and services where needed. Develop leads through marketing and outreach and schedule appointments and follow ups as needed. Performed daily tasks and follow ups as required relative to policy holder and underwriting requests or requirements, billing and claims. Work with Agents to meet agency goals and objectives. Managed TASP assignment for Charles Sumpters agency after being assigned Nicole Junes book of business (DC, MD, VA).3/2012 1/2013 Combined Insurance -Insurance Agent Assessed needs and provided coverage options. Calculated premium amounts and set payment methods and options. Assisted customers with claims. Customized insurance policies in order to meet individual needs. Ensured all policy requirements are fulfilled. Developed insurance marketing strategies. Managed premium bookkeeping. Monitored insurance claims to ensure settlement. 9/2010 Present MY-A-List (@MyLifeStyleIs)Marketing Director Increase assets by maintaining strong relationships with clients. Develop and implement consumer research designed to improve the results of our sales promotions. Direct development of interactive marketing. Leveraged strengths in cost-effective marketing management and vendor negotiations to end each year an average of 15% under budget. Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve. Led market launch of 21 new products. Identified opportunities, researched new product possibilities for market implementation.2/2010 2/2012 Harold Peners Man of Fashion Temple Hills, MD Buyer Assistant/Sales Associate Market and sale of formal and leisure attire to visiting customer base. Ordered merchandise for individual clients, groups and organizations and corporate entities. Fitting and measuring customers to determine sizes and needed alterations. 9/2006 11/2010 Department of Consumer and Regulatory Affairs - D.C. Inspection & Compliance Supervisor for Wards - 2, 3, 7 & 8 Appointed position located in the Department of Consumer and Regulatory Affairs, Enforcement, Inspection and Compliance Administration, Vacant Property Unit. Served as a Supervisory Neighborhood Stabilization Specialist / Combination Inspections Supervisor, responsible for supervising; planning and organizing staff work flow; establishing priorities; and reviewing the overall sufficiency of work completed. Provided expertise in the interpretation, explanation, and development of guidelines that facilitate timely and efficient delivery of appropriate city services in accordance with mayoral, city council, and community initiatives and permits. Supervised specialists, who serve as liaisons and front line ambassadors to the community and provide information related to the access of services and programs available from municipal agencies. Ensured that subordinates are thoroughly knowledgeable and trained in the application of relevant laws, codes, regulations, policies and procedures. Planned and assigned staff duties and responsibilities based on priorities, difficulty and requirements of assignments; check subordinate workload for legal sufficiency and ensure assignments are completed in a timely and accurate manner in accordance with established federal and local laws, regulations, policies and procedures. Attended community and board meetings as required by community leaders, councilmembers and mayors office as the figurehead of the department relative to community and city government initiatives and outreach.7/2004 8/2006 City of Alexandria, VAReal Estate Appraiser Inspected and assessed residential/commercial land and properties throughout the City of Alexandria for assessment purposes. Inspected building permits to determine potential increase or decrease in value Evaluated sales of properties and correlate all findings into an overall assessment of value. Applied appraisal value to various properties. Reported values to supervisor for the assessment role. Reviewed assessments as requested by owners. Participated in the processing of appeals. Interviewed taxpayers, provide information and answer questions regarding assessments Performed related work as required, by city council and neighborhood initiatives. CertificationsDC, MD, VA Certified Insurance Agent Property, Casualty, Life, Health (2007 Present) International Code Council Certified Inspector 2007 - Present International Association of Assessing Officers 2004 - Present AffiliationsMorehouse College Alumni Association 2001 - Present Morehouse College Business Association 1995 Present SkillsMicrosoft Office SuiteLotusPublisherAccessXP Operating SystemsReal Ware Appraisal SystemCARAT Assessment Program |