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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Clarkson ave 508Brooklyn NY Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY:Highly motivated Systems Administrator and IT Support with 15 plus years of experience in troubleshooting, configuring, and optimizing computer Hardware / Software and Administration of Network and Enterprise SystemsHighly skilled in customer service and the ability to communicate complex technical information into language users can understandHIPAA certified and HL7 ITIL compliantSKILLS:Messaging: MS Exchange (2003/2007/2010,2013), Postfix, Outlook, IMAP, POP, SMTPMS Office: Installation and configuration: 2003, 2007 and 2013 2016 0ffice 365 (Word, Excel, PowerPoint, Outlook, And SharePoint) Lync Skype for Business Google Doc environment NYUSecurity: Antivirus, Firewall,, Remote Access and Network Access Protection, Monitoring and Performance Computers, Symantec Endpoint Encryption, Duo Multi Factor Authentication Administration.Active Directory /Azure intune Citrix Office 365 client setupVOIP configuration and setupGoogle workspaceDuo Multifactor AdminService now Jira Remedy ticketing systems experienceImaging via Flash drive or Network bootAsset and Inventory ManagementEDUCATION:PER SCHOLAS, INSTITUTE FOR TECHNOLOGY, BRONX, N.Y.IT Professional training, A+ CertificationEXPERIENCE:Baruch College Refresh Project 1500 laptops Oct 2023-Dec 2023Image laptops for deployment .Configure bitlocker and office 365 applications for each latop.Data transfer for via ondrive sync from old device to the new device.On daily routine monitor all Pcs and Laptops using by Manage engine desktop central tool.Resolve all technical issues for local and remote users using by TeamViewer Central and Securesoftware and by PhoneAssisted in maintaining an inventory of mobile devices, ensuring accurate tracking and proper allocation to employees.Managed Group Policy Objects (GPO) to enforce consistent IT policies across the organization.Successfully onboarded and provisioned new employees, ensuring their seamless integrationinto the Companys IT systems.Motorola contract with Pinnacle Apr 2023 Sept 2023NYPD FDNY EMTComputer configuration and installation for Call takers and Dispatch operators.Run cables and wires as needed for various desk configurations.Setup of jack boxes Configure and gather all equipment necessary correct network cables, video CC hub connection cables, Jack box connection cables need for location specifics.Keeping up-to-date with industry trends and best practices in desktop engineering to propose innovative solutions and enhance the overall desktop infrastructure.Delivered mobile device support for iOS and Android devices, assisting users with setup, configuration, and troubleshooting.Full Beauty Brands, NY, NY May2016 - Mar 2023Telephone Support level 1 Triage and or escalateBuilding PCs, Repairing and Installing hardware parts for Desktops, Laptops and PrintersInstalled and Configuring MS Office applications 2003-2016 office 365Migrating user data and upgrading from Windows 7-Windows 10Managed User Profiles, Migrating User Profile Data using Windows Easy Transfer and USMTVOIP installation and configuration of Cisco phonesManaged and Deployed Symantec Endpoint Encryption on all assets on the network and LaptopsDeployed System Images using MDT (Microsoft Deployment Toolkit), WDS and SCCM Managed Applications using The Application Compatibility Toolkit, managing AppLocker and Software Restriction PoliciesAnalyzed and fixing various hardware and software errors using programs such as Recovery ConsoleManaged Network Connections, Troubleshooting Wireless Networks and Configuring Wireless Network SecurityManaged Windows Firewall with Advanced Security, configuring Remote Desktop and VPN ConnectionsShared Resources, mapping Drives, managing Folders and Files AccessManaged User Account Control using Azure Configuring User Rights and Resolving Authentication IssuesManaged Active Directory Accounts (Users, Groups, Computers and Organizational Units)Managed OUs and assigning specific group policies (GPO) via Active directory on Windows Server 2008NYC ACS, NY, NY Jan 2022 Oct 2022Covid Support Back to Work Daily helpdesk/ Desktop support for day to day operationsFor staff returning to work, desk configuration changes and relocations for 6ft distanceProvided assistance with any remote connectivity issues with clients.Setup new computers for new hires and transfers for other sites.Fairstead Management, NY, NY Feb 2021 - Dec2021Setup Firewall, routers and Computers for New Property takeoverProcure equipment needed for the facility to run day to day operations.Convert all contracts from old Property management company to FairsteadOrdered Cell phone and tablets for each new PropertyNYU IT Client Services, NY, NY Jul 2017 Jun 2020Daily End-user support for Microsoft Windows 10 and MacOSConfigure and troubleshoot mobile data collection devices printers)Manage, provision and maintain iPadsOffice 365 administration and troubleshootingInstall VPN client and train end-users as neededProvide technical support to remote personnelMaintain the accuracy of IT inventoryManage desktop support ticket queue and respond to tickets in a timely mannerInstall, upgrade, repair and replace workstations, laptops and VOIP phonesAddressing user tickets regarding hardware, software and networkingHelping Professors setup course sites and Zoom meetings for classesNYC HRA, NY, NY Sept 2015 Jun 2016System AdministratorTelephone Support and Face to Face client interaction Triage and or escalateTroubleshoot day-to-day enterprise application issues for CMMS and SCADA systemsInstall, configure and troubleshoot mobile devices/Apps, barcode scanners, label printers, etc.Provide support for field offices and remote devicesPerform inventory of on-site and remote assets located throughout the five boroughsCreate and modify VMware and Citrix accountsCoordinate application upgrades, changes and patchesSupport Desktop and laptop hardware, MS Windows and MS Office applicationsCoordinate with bureau I.T for news of hardware requirementsVarious Staffing Agencies Feb 2009 Sep 2015Projects Work Upgrades/adds moves and changes/ windows migrationsClients: M&T Mar 2009-Apr 2011, AT&T Sep 2011-Mar 2012, Citigroup, Cathay Bank May 2011 - Aug 2011, Beth Abraham Apr 2011 Jul 2012, Girl scouts USA Aug 2012- Sep2015, Chase refresh project Apr 2013- Jun 2016A & E TELEVISION, NY, NY Feb2000 Nov 2008 System and Network support technicianInstalled, Configuration and Troubleshooting of wired and wireless networks: LAN and WANManaged the resources over the network and ensuring system security (Symantec Antivirus, fwbuilder Firewall, Snort IDS)Troubleshot, configured, and optimized computers (Hardware / Software), Laptops, Desktops, Servers and PrintersInstalled various OS, such as XP, Vista, Windows 7 and MAC OS XInstalling and Configuring MS Office applications 2003, 2007 and 2010 and various softwareManaged Windows Firewall with Advanced Security, configuring Remote Desktop and VPN ConnectionsShared Resources, mapping Drives, managing Folders and Files AccessManaged User Account Control, Configuring User Rights and Resolving Authentication IssuesManaged Active Directory Accounts (Users, Groups, Computers and Organizational Units)Managed OUs and assigning specific group policies (GPO) via Active directory on Windows Server 2008Integrated DNS (Domain Name System) with AD DS (Active directory Domain Services)METROPLUS HEALTHCARE NYC HHC, NY, NY Apr 1993 - Oct 1999Network and System AnalystInstalled various OS, such as Windows 311 for workgroups and Microsoft OfficeEnsured desktop computers interconnect seamlessly with files servers, Print Servers and emails serversManaged User Profiles, Migrating User Profile Data using Windows Easy TransferTroubleshot networking, routing and interconnectivity issues, including troubleshooting of network device configurationRemotely connected to user computers to troubleshoot issues and installed softwareSupported, test, and troubleshoot hardware, software and OS problemsPackaged and deploy Applications / Operating SystemsManaged and troubleshoot Laptops, Desktops, Servers and Printers (DELL, HP, IBM, Lexmark)Answered questions and resolve problems and analyze information from customers to determine the next appropriate actionDeployed and manage security patches and Anti-virus |
