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Click here or scroll down to respond to this candidateCandidate's Name
Manager OperationsDedicated team leader with a passion for nance. Strong track record of exceeding performance standards. Condent in ability to maintain accuracy & accountability. Committed to continuous learning and contributing to team success.EMAIL AVAILABLEPHONE NUMBER AVAILABLESalem, United StatesLINKEDIN LINK AVAILABLEWORK EXPERIENCETeam LeadConcentrix09/2014 - 05/2024, USA, RemoteAn American business services company specializing in customer engagement and business performance.Contributed to making our site #1 for 26 months of 2020-2021. Out performed expected metrics on opening new site resulting in multiple new contacts.Training new leaders by engaging in mentorship resulting in higher performance & retention of existing sta.Implementation and management of performance tracking tools and process.Design and implementation of "Peer Mentoring Program" for direct reports that consistently increased expert performance. Planning and execution of employee engagement events resulting in higher morale, and higher employee engagement in work life balance. Contact : Laura Stuart - Oce: PHONE NUMBER AVAILABLETier 1 Expert & Triage SupportConcentrix06/2012 - 09/2014,2 years as front line support "Tier1" Tech, product expertise with Intuit Product line including; Online Desktop & Account support. Learned GAAP & nancial reporting, Payroll, AR & AP. Directly supporting small medium and large businesses as bookkeeper & technical support for Intuit QuickBooks.1 Year as "Triage" Supporting "Tier 1" Experts, as a resource for North America; US and Canada.Direct customer support for the more challenging issues/escalations. Mentoring experts on call drivers; closing knowledge and skill gaps. Reporting on team KPI, building/maintaining Pivot tables, via Excel. Oce Manager/BookeeperGranite Transformations05/2018 - 06/2018, Beaverton, OregonContractor, Kitchen and bathroom counter remodel & cabinet refacing in the 6+ weeks I was there I reorganized oce for eciency. resulted in revenue increase & invoice close out (AR). resulted in (AP) vender relationship improvement.created simplication of invoicing process.Created simplication of payroll process for onsite and osite employees. Contact : Dan L - Oce: PHONE NUMBER AVAILABLESKILLSLeadership Mentorship GAAPQuickbooks Accounting BookkeeperGeneral Ledger AP (accounts Payable)AR (accounts Receivable) PayrollAsset Management Financial ReportsMS oce Google DocsAnalytics/Reporting Time managementCommunication Customer serviceQuality AssuranceOce equipment & systemsEDUCATIONAssociates of Applied SiencesPortland Community Collage09/2008 - 09/2011,INTERESTSReading Technology MechanicsArt Furniture RestorationAchievements/TasksAchievements/TasksAchievements/Tasks |
