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Click here or scroll down to respond to this candidate 8495 NW 33rd Ct
Pete Coleman
Driven by a growth mindset and a commitment to servant leadership, I
Ankeny, IA Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
bring a passion for the automotive industry and a diverse set of skills,
tools, and experience. This enables me to consistently deliver impactful
results and maintain a track record of proven performance
EXPERIENCE SKILLS
Christian Brothers Automotive - Clive,Grimes - Area
Manager Leadership:
2/1/2024 - 4/19/2024
Ability to lead and motivate a team
As Area Manager, recruited by Clive Franchise Owner to drive operational
of service advisors and technicians
enhancements and customer satisfaction:
to achieve goals and deliver
Implemented successful process improvements from CBA-Highlands exceptional service.
Ranch, driving sales and profit margin growth. Communication:
Led and mentored Advisor and Technician teams, fostering a culture of Effective communication skills to
excellence. liaise with customers, employees,
Oversaw seamless shop flow from intake to completion, ensuring and management, as well as to
timely service and accurate assessments. facilitate smooth operations and
Managed KPIs to meet store goals, including ticket averages and car address concerns..
count. Problem-solving:
Collaboratively optimized sales and production processes to achieve Skill in finding beneficial solutions
organizational objectives. to issues, troubleshooting
Supported Service Advisors in tasks like intake and checkouts for a problems, and finding effective
solutions to meet customer needs.
seamless customer experience.
Customer service:
Communicated effectively with customers, addressing concerns and Dedication to providing outstanding
facilitating accurate repair orders. customer service by understanding
Obtained necessary approvals and ensured timely follow-up on and addressing customer concerns,
customer service aspects. ensuring satisfaction, and building
Upheld standards of prompt, courteous, and efficient service for every long-term relationships.
interaction. Time management:
Demonstrated flexibility in managerial and non-managerial duties, Ability to prioritize tasks, manage
committing to operational excellence. workflow efficiently, and meet
Christian Brothers Automotive - Ankeny General Manager deadlines in a fast-paced
automotive service environment.
12/15/2021 - 2/28/2024
Adaptability:
Implemented process improvements from CBA-Highlands Ranch to Flexibility to handle tasks, adjust to
enhance sales and profit margins. changing priorities, and solve
Led and mentored Advisor and Technician teams to foster continuous unexpected challenges in a dynamic
improvement. work setting.
Managed operations flow from intake to completion, ensuring Sales and business acumen:
accurate service write-ups and timely assessments. Understanding of sales processes,
Oversaw KPI reporting to optimize performance and meet store goals. ability to upsell services and
Collaborated in sales and production management to align efforts with products, and knowledge of
organizational objectives. business operations to drive
Provided support to Service Advisors, ensuring a smooth customer profitability.
experience. Team management:
Communicated effectively with customers to address concerns and Employee development: Hiring,
training, and fostering positive
prepare accurate repair orders.
culture.
Obtained necessary approvals and ensured timely follow-up on Attention to detail, precise
customer service. documentation and quality control.
Prepared complete and accurate invoices for customers.
Upheld standards of prompt, courteous, and efficient service for every
customer visit. AWARDS
Undertook managerial and non-managerial duties as assigned. CBA Owners Convention
Mercedes Benz of Des Moines, Des Moines Service Manager Speaker/Seminar lead Only
8/1/2021 - 2/15/2022 non-owner/franchisee to be
Set back to back Mercedes monthly store records in sales and CSI in asked to come speak about 3M
months 4 and 5 efficient workflow.
Manage sales and production to meet store goals. Performance Coach Over the
Manage KPI reporting (ticket averages, car count, labor and parts last 24 months, I coached over
reporting). 30 independent stores on
Recruit, hire and train Service Advisors, Technicians, Support Staff. workflow and shop efficiency.
Manage all employees through coaching and career skill development. Podcast Privileged to have been
Schedule appointments with customers. on 3 national podcasts
Responsible for checking customers in and out in a timely manner. regarding growth mindset, work
Communicate effectively and courteously with customers regarding ethic and business
the nature of the mechanical problem(s) they are experiencing in order CBA
to prepare accurate, complete and thorough repair orders in a timely Platinum/Diamond/Emerald
manner. CBA honors its top performers
annually at convention and
Communicate and obtain necessary customer approvals prior to
MTD
Technicians completing repair orders..
Franchise of the Year 3x FOY
Follow-up on customer vehicles, work orders, special order parts, etc. award winner
Prepare complete and accurate invoices for customers. CBA Lighthouse Award
Provide a prompt, courteous, and efficient service visit for each Nominee This award is given to
customer. individuals who make a
Dispatch repair orders to technicians. meaningful impact in their
Perform other managerial and non-managerial duties as assigned. communities
Christian Brothers Automotive Highlands Ranch, Colorado
8/1/15 - 5/30/21
Positions Held:
General Manager (May 2018 May 2021)
Service Manager (January 2017 May 2018)
Service Advisor (August 2015 January 2017)
Store performance at 1.7M in annual revenue in 2015. Led store in
sales, leadership and production to meet store goals. This also led
CBA- HR to be the #1 franchise location out of over 240+ stores for
over 5 years, producing 5.5M out of 9 bays.
Manage KPI reporting (ticket averages, car count, labor and parts
reporting).
Facilitate local marketing activities and community involvement.
Recruit, hire and train Service Advisors, Technicians, Support Staff.
Manage all employees through coaching and career skill development.
Schedule appointments with customers.
Responsible for checking customers in and out in a timely manner.
Communicate effectively and courteously with customers regarding
the nature of the mechanical problem(s) they are experiencing in order
to prepare accurate, complete and thorough repair orders in a timely
manner.
Communicate and obtain necessary customer approvals prior to
Technicians completing repair orders.
Follow-up on customer vehicles, work orders, special order parts, etc.
Prepare complete and accurate invoices for customers.
Provide a prompt, courteous, and efficient service visit for each
customer.
Dispatch repair orders to technicians.
Perform other managerial and non-managerial duties as assigned.
EDUCATION
5/1/04 - 10/1/05
Audi Academy, Avondale, AZ
Appointed shop foreman by students and faculty, Managed 18 students
and shop facility for four months.
Advanced training and certifications were received in advanced
technical courses.
Universal Technical Institute (UTI), Avondale, AZ
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