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Click here or scroll down to respond to this candidate1 of 3Candidate's Name
San Antonio, TX Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOVERVIEWSeeking a position that will allow me to utilize my award-winning phone sales, customer service, and interpersonal communication skills. Genuinely showing a balance of respect, integrity, empathy, and a positive attitude, are abilities that will make me a valuable asset to your organization. Accepting personal responsibility for my performance and exercising patience are valuable qualities in todays workplace. My life has included these qualities regardless of surroundings or circumstances. This has allowed me to share detailed professional and personalized service to others while achieving consistently high sales numbers.The ability to think outside of the box, problem solve, and navigating difficult situations to the satisfaction of all are traits I would bring to your team.I possess the ability to understand concepts and procedures and am willing and able to help other team members when the need arises. Multi-tasking while maintaining and conveying grace under pressure and a responsive narrative are always my goals.Thank you for your time and consideration,Candidate's Name
Authorized to work in the US for any employerWORK EXPERIENCECurrent: SALEYTICS, San Antonio TXIncoming Calls Sales Agent for Prestigious Credit Card Company July 2021 PresentReference from supervisor available upon request.Vetting and guiding callers to the credit card most advantageous for their income bracket, lifestyle, and needs. Using interpersonal skills to create a free exchange of information. Allowing customers the time and freedom to explain their wants and needs, and the ability to upsell whenever possible. Functioning as an all in team player.ACCOMPLISHMENTS I have continually, in my 3-year tenure, exceeded sales goals and earned the top percentage for multiple metrics for Sales Agents at Salelytics & Client while providing training to new hires in order to help elevate the production of the team as a whole. As a top sales performer and I have won various sales awards as well as the coveted Presidents Club Award which is limited to only 5 Sales Agents, company-wide, per year. 2 of 3STANDARDS I am held to:o Exercise exceptional customer service skills to optimize each contact with the customer. o Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations. o Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner.o Maintain required documentation in an accurate and timely manner using established systems. o Maintain strict confidentiality of information provided by customer or data accessed within assigned systems.o Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls.o Establish and maintain a professional relationship with internal/external customers, team members and dept. contacts.LA CANTERA RESORT & SPA - San Antonio TXResort Experience Sales AgentSeptember 2018 to July 2021Reservation Sales Agent and direct point of connection with worldwide callers for business and vacation travel. I understand the importance of excellent customer service in the hospitality industry as well as all businesses.For 2 years I consistently remained in the top 3 of my fellow team of Sales Agents. ACCOMPLISHMENTS Consistently, for 2 years, remained in the top 3 of Sales Agents at La Cantera. Up-sold room reservations, amenities and services designed to enhance the guests resort stay. Identified sales opportunities and acted on leads. SKILLS:Soft SkillsAccountabilityAdaptabilityAttention to detailCollaborationCommunication skillsConflict resolutionCreativityTime managementHard SkillsProduct KnowledgeUnderstanding of CommonBusiness SoftwaresBusiness CommunicationClient EngagementActive ListeningConflict Management &ResolutionSales Presentations/DemosSocial Selling3 of 3ENVIRONMENTSIncoming Phone Sales (10+years)Customer Care (10+ years)Customer Support (2 years)Call CenterReceptionist (10+ years)Scheduling (10+ years)Billing (2 years)Filing 10+ years)Upselling (10+ years)Retail Sales (10+ years)Cold Calling (10+ years)SOFTWARE/HARDWAREMicrosoft Office (10+ years)Microsoft OutlookOperaAssorted other applicationsdesigned to assist callers,guestsDesktopOperate busy multiple phonesystemData Entry (2 years)EDUCATIONHigh school diploma or GED |
